a business isn’t working if you can’t smile at a customer
I was asked a while ago why I stepped away from my PC Rescue business despite it doing well.
The reason was I’d stopped smiling. I found myself dreading calls from customers.
When serving your customers becomes a chore, when you spend more time whining and moaning about your clients or you start fearing their phone calls, then you’ve crossed the line in the sand and it’s time to move on.
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Author: Paul Wallbank
Paul Wallbank is a speaker and writer charting how technology is changing society and business. Paul has four regular technology advice radio programs on ABC, a weekly column on the smartcompany.com.au website and has published seven books.
View all posts by Paul Wallbank
