Comments on: Amazon and the Soviet customer service model http://paulwallbank.com/2012/10/23/amazon-drm-user-support-and-the-soviet-customer-service-model/?utm_source=rss&utm_medium=rss&utm_campaign=amazon-drm-user-support-and-the-soviet-customer-service-model Society and business in the 21st Century Wed, 26 Dec 2012 00:07:12 +0000 hourly 1 https://wordpress.org/?v=5.8.3 By: Paul Wallbank http://paulwallbank.com/2012/10/23/amazon-drm-user-support-and-the-soviet-customer-service-model/comment-page-1/#comment-29213 Wed, 26 Dec 2012 00:07:12 +0000 http://paulwallbank.com/?p=5582#comment-29213 In reply to Jessica Sideways.

Thanks for that Jessica, were you able to resolve it or find what you’d done to incur Amazon’s wrath?

]]> By: Jessica Sideways http://paulwallbank.com/2012/10/23/amazon-drm-user-support-and-the-soviet-customer-service-model/comment-page-1/#comment-29206 Sun, 23 Dec 2012 17:54:05 +0000 http://paulwallbank.com/?p=5582#comment-29206 Yeah, I had gotten the same treatment in September but at least she knew the name of the person blocking her Amazon account, I just got an e-mail from an unnamed “Account Specialist”. I lost access to a significant portion of my music purchases that I did not have access to because my computer was undergoing repairs and I couldn’t download them at that time.

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