Changing hospitality and search

Customers moving online presents challenges to hotels, cafes and restaurants.

Urbanspoon was one of the original restaurant review sites and it was a good resource for figuring out was good in an unfamiliar neighborhood.

Over time it fell behind and became irrelevant as other sites took over and it was neglected by its owners.

Now it’s been taken over and will be shut down by Indian startup Zomato.

The hospitality industry is tough and complex, something that’s not getting easier as keen young startups from unexpected places are entering the market.

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Author: Paul Wallbank

Paul Wallbank is a speaker and writer charting how technology is changing society and business. Paul has four regular technology advice radio programs on ABC, a weekly column on the smartcompany.com.au website and has published seven books.

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