Author: Paul Wallbank

  • Dealing with an app driven world

    Dealing with an app driven world

    “It isn’t easy to create apps for the real world,” is the opening line of this morning’s VM World conference in San Francisco.

    That line encapsulates the challenge facing almost every company, not just tech companies like VMWare, in the face of shifting marketplaces and technologies.

    One of the biggest business shifts is the move to mobile technologies. This isn’t just changing marketing and user experiences but also changing companies’ operations as staff increasingly use their own smartphones and tablets to work.

    Managing a shifting market

    That shift though is not simple, as ZD Net reports Facebook’s move to ‘mobile first’ was a tough path in the words of the company’s senior engineer Adam Wolff.

    “I think everyone would say it was worth it, but it was extremely painful,” Wolff admitted, explaining each sub-team was building in their own ways because there was no one to crossover with necessary knowledge.

    Facebook has probably been the most successful company is dealing with the mobile shift and their difficulties despite their massive resources show just how difficult it is for companies to change not just their technology, but their business processes and in many cases the entire mindset of the organisation.

    Those pain points in transitioning between ways of doing business is where opportunities lie, for VMWare they are seeing IT departments struggling with the development and deployment of apps along with the security risks of staff bringing their own mobile devices.

    Happy coincidences

    For VMWare, this is a happy coincidence in that their main business of computer virtualisation is as much at risk from the shift to cloud computing and mobile applications as any other business. By offering the tools for companies to manage that shift, they can retain their place in the market.

    The threat though is this space has many other contenders – not least Facebook itself with its open source React platform the company developed out of its experiences in developing its mobile product.

    One of the strengths VMWare has is being an incumbent, which is why they are pushing their ‘hybrid cloud’ offerings where companies use both their own data centres along with the public cloud providers such as Amazon and Microsoft.

    Stuck with sunk costs

    For large corporates with huge sunk costs in their own infrastructure and those with security or operational reasons for keeping some of their functions in house that hybrid strategy makes sense as it’s unlikely any board or CIO is going to happily burn their existing systems and process down and go to a ‘pure cloud’ or mobile strategy.

    While catering to that market is lucrative for the moment, the longer term risk is that the next wave of large corporations – and today’s high growth businesses – are pure cloud companies.

    For the companies catering to the old ways of doing business, for the short term there’s profits to be made in the pain points from an evolving marketplace but in the long term it’s how well businesses are placed for the world the end of that transition that will guarantee their survival.

    The process facing software companies like VMWin dealing with as business shifts is a challenge faced by almost all industries, the question is how to adapt to a very changed way of working.

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  • Does broadband really create an innovative economy?

    Does broadband really create an innovative economy?

    How much does broadband really matter in developing a competitive and innovative modern economy? A corporate lunch with US software company NetApp last week illustrated that there’s more to creating a successful digital society than just rolling out fibre connections.

    Rich Scurfield, NetApp’s Senior Vice President responsible for the Asia-Pacific was outlining the firm’s plans for the Australian market and how it fits into the broader jigsaw puzzle of economies across the region.

    Like many companies in the China market NetApp is finding it hard with Scurfield describing the market as “chaotic”. This isn’t unusual for western technology companies and Apple is one of the few to have had substantial success.

    Across the rest of East Asia, Scurfield sees them ranging as being mature, stable and settled in the cases of Japan, Singapore, Australia and New Zealand through to India where the opportunities and the challenges of connecting a billion people are immense.

    Digital outliers

    The interesting outlier is South Korea, one of the most connected nations in the world, where the promise of ubiquitous broadband isn’t delivering the expected economic benefits to the entire community.

    In theory, South Korea should be seeing a boom in connected small businesses. As Scurfield says, “from a technology providers’ view this connectivity means you could do more things very differently because of the infrastructure that’s available.”

    Global Innovation Rankings

    Korea’s underperformance is illustrated by last year’s Global Innovation Index that saw South Korea coming in at 16th, just ahead of both Australia and New Zealand whose broadband rollouts are nowhere near as advanced as the ROK’s.

    Making a close comparison of Australia and the Republic of Korea’s strengths in the WIPO innovation index, it’s clear the technology and engineering aspects are just part of a far more complex set of factors such as confidence in institutions, the ease of doing business and even freedom of the press.

    Putting those factors together makes a country far more likely to encourage its population to start new innovative businesses that can compete globally. When you have a small group of chaebol dominating the private sector then it’s much harder for new entrants to enter the market – interestingly a private sector dominated by big conglomerates is a problem Australia shares.

    Small business laggards

    NetApp’s Scurfield flagged exactly this problem, “Korea is an interesting market in there’s about six companies that matter and from a competitive view those companies are extremely advanced, they have great technology and great people.”

    “However what’s not happening across the rest of the country is this adoption isn’t bleeding into the broader community,” said Scurfield “Because of that I don’t see broadband connectivity as having a wide impact.”

    That Korean small and medium businesses aren’t using broadband technologies to develop innovative new products and service in one of the most connected economies on earth raises a question about just how effective investment in infrastructure is when it’s faced with cultural barriers.

    Certainly we should be keeping in mind that economic development, global competitiveness and the creation of industry hubs is as much a matter of people, national institutions and culture as it is of technology.

    We shouldn’t lose sight of the importance of our people and institutions when evaluating the strengths and weaknesses of a nation in today’s connected world.

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  • Developing the world of trustworthy data

    Developing the world of trustworthy data

    Last month’s remote hacking of Jeeps through their entertainment systems was a wake up call to the technology industry as it underscored the risks of connected devices and now a series of initiatives are looking at improving the security landscape.

    One of the benefits of the new top level domain regime, despite its reeking of rent seeking by the ICANN names agency, is larger companies and industry groups can improve management of their online identities and those of the services and devices their operations rely upon.

    Top level security

    Having their own top level domains and being able to issue security certificates for devices and services within their own walled gardens means financial institutions, hardware vendors and service providers can have more confidence in the identities of those they are dealing with.

    Bloomberg Business examines how corporations are applying for domains to enhance and while the focus is on guaranteeing the veracity of their websites, the scope in having done that expands to a range of other application, particularly that of ensuring everything from bank point of sale equipment through to connected cars and kettles are authenticated.

    A top level domain is only part of the answer though and for the systems to work effectively there has to be more sophisticated ways for systems to ensure they are talking to trusted parties. This need becomes particularly acute with automated systems making business decisions in milliseconds where corrupt or incorrect data can cause havoc with financial markets or supply chains.

    Blockchain’s potential

    Some of the work being done around Bitcoin, particularly with the use of Blockchain technology to ensure transactions are valid, is one intriguing area where researchers are looking at ensuring all parties in a connected society are genuine and trustworthy.

    It’s early days yet in the development of these services and there will be many mistakes as businesses and consumers adopt services where security hasn’t been properly thought through or implemented.

    As Chrysler found with the Jeep hack, the risks of getting it wrong are real and potentially fatal and it’s notable Uber has hired the researchers who discovered that vulnerability to design security for their driverless car project.

    Trustworthy data

    With autonomous vehicles authentication is essential, not just for the passengers or operator starting the car but for all the devices and services communicating from outside and within. As the Jeep hack showed, the braking system needs to have confidence the instructions its receiving are genuine and not coming from a malicious outsider.

    Outside the car other services will be communicating, the vehicle’s navigation system needs to be confident the mapping information it’s receiving is reliable and from the genuine provider. Similarly plans to reduce the road toll using roadside devices and other cars needs to ascertain the data being transmitted about highway conditions is trustworthy.

    It’s often said computers are only as smart as the data going into them – garbage in, garbage out is the classic saying of the computer industry. As we move into a world where more decisions are being made by machines, those systems are going to become more demanding that information is trustworthy.

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  • Researching the next generation of wearables

    Researching the next generation of wearables

    The Obama Administration teams with Apple, HP, Boeing and others to develop a Silicon Valley based wearable tech hub with $170 million in funding reports Venture Beat.

    Over $17o million will be invested by the US government and its private sector partners in hybrid flexible electronics manufacturing research that may well underpin the next generation of wearable and embeddable devices.

    For the US, its success in the electronics industry is based upon its strong research sector. Making the investments today will help the nation compete as the technology landscape evolves.

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  • Pricing the friendly skies

    Pricing the friendly skies

    Possibly the holy grail of business is to find a product that your customers will pay almost anything for.

    In flight Wi-Fi service provider GoGo may be close to achieving that with a product that business customers depend upon. The New York Times describes how the company has found it can use dynamic pricing to customise its prices for each flight.

    One of the limitations GoGo faces is the connections between the aircraft and the ground stations is narrow so a plane full of bandwidth hungry travellers will quickly bring everyone’s service to a crawl.

    To overcome this – and to make more money – the service has developed algorithms to anticipate the demand on each flight and then customise the charges to suit.

    In many respects what we’re seeing with GoGo is similar to services like Uber where fast, intelligent systems can analyse traffic patterns and use the predicted demand to set prices. It’s the ultimate demand driven economy.

    Over time, this model is going to flow out across many industries – the airline industry leads the way in pricing around demand management – and consumers need to get used to the idea of a fixed price tag being a quaint memory.

     

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