Author: Paul Wallbank

  • Toilet trade wars

    Toilet trade wars

    Chinese luxury goods buyers are upset that their top end toilet seats aren’t manufactured in Japan reports the Wall Street Journal.

    It turns out these technologically advanced toilet seats are largely made in China – like many other Japanese, and American, products.

    Which creates a problem for those Chinese advocating a boycott of Japanese goods warns the China Youth Daily.

    “Japanese goods have permeated every aspect of our lives. If you want to boycott everything, I’m afraid you’ll have to throw away your identification cards, cellphones, land-line phones, elevators, some of which have Japanese components.”

    Such are the complexities of globalisation.

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  • Will the tech industry beat the car makers?

    Will the tech industry beat the car makers?

    Despite the current hype over wearables and smartphones at Mobile World Congress, the real battle in tech is increasingly in the automobile industry; it’s no accident that smartcars were the start turn at the Consumer Electronics Show at the beginning of the year.

    It may be however that the tech companies might take over the automobile industry as Timothy B. Lee in Vox suggests.

    Lee’s argument rests mainly on the tech industry’s superior supply chain management – this is questionable as automotive manufacturing is several orders of magnitude in its complexity than PCs or smartphones – and the changing role of the motor car in modern society.

    That latter aspect is probably the more crucial aspect, as car ownership falls and sharing vehicles becomes commonplace, design and manufacturing imperatives change along with the economics.

    While it’s stating the obvious to say the incumbent automobile manufacturers currently have the advantage due to scale and experience, the same was said when Apple introduced their smartphone to compete against long established incumbents such as Nokia and Motorola.

    Re-inventing the global automotive sector is a far bigger task than changing the smartphone or personal computer industry, although it certainly is going to happen. It may be though that Chinese or Indian groups end up dominating rather than Silicon Valley.

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  • Lost in the crowdsourcing masses

    Lost in the crowdsourcing masses

    The crowd is as smart as wine experts claims review app Vivino in a blog post comparing its users’ ratings of wines against the long established industry standards of Wine Spectator and Robert Parker.

    Crowdsourcing’s advantage claims Vivino is “the experts can’t rate everything. But 8 million (and growing) Vivino users just about can. Will a 4.0 wine on Vivino be the new ’90 point wine’?”

    Although Vivino are talking up their book on this, the message here is that the wisdom of crowds – or the Cult of the Amateur as author Andrew Keen described it in 2007 – is taking the place of all but the highest profile experts’ opinions.

    Removing the informed commentator

    This is true in almost every critical field from journalism to food and travel writing, if you don’t have, or a can build, a big following in your chosen niche then you’re just one of the crowd punching out a blog, Facebook posts or Instagram feed.

    Wine writers and experts are in the same position, if the aggregated opinions of eight million users can give you an informed opinion about a vintage then why spend good money to consult someone who has spent years studying and working in the industry?

    In some ways this is the downside of blogging; suddenly anybody with an internet connection can hold themselves out as being an informed critic. A case that stands out is an Australian food blogger who criticised a Sydney cafe for it’s ‘weird sushi sandwiches’ and strange Japanese fusion food without realising he was eating a Scandinavian open sandwich.

    One of the effects of the web is that it’s both diffused and concentrated influence – a vast array of informations sources meaans small international group of high profile experts find their standing grows as they become more accessible while most of the industry is drowned out by forums, apps and social media sites.

    The challenge for many of us is how are we going to stand out from the crowd.

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  • Exporting the good life

    Exporting the good life

    It’s tough being in export markets, particularly high tech ones were government supported industries are competing with each other with taxpayer funded and subsidies and guarantees.

    A great example of this is the story of Australia’s Newsat, a company formed to launch the country’s first privately owned satellite.

    The satellite business is tough industry with high costs, substantial risks and a number of state backed organisations competing for work.

    So Newsat found willing partners – dare one call them distressed investors – who were prepared to put taxpayers’ money on the line to get a slice of the project. In Newsat’s case the US Exim bank and France’s Compagnie Française d’Assurance pour le Commerce Extérieur (COFACE).

    Together the French and US agencies tipped in just short of four hundred million US Dollars, with Exim tipping in $280 million as a direct loan to support the company’s choice of American contractor Lockheed Martin to build the satellites.

    Exim bank has featured on this website before in the discussion about the perverse result that US airlines get subsidies from European export agencies to buy Airbuses while European Airlines get support to buy Boeings. The result is a zero sum game where the big loser is the taxpayer.

    Newsat shows again the flaws in this export model; despite early optimism, particularly around the provision of lucrative communications services to remote mines in regional Australia, the company has never really looked like delivering on its promise with the stock price bouncing around 15 Australian cents and valuing the entire company at just under a hundred million Aussie dollars.

    While the big losers in this scheme appear to be Australian shareholders along with the US and French taxpayers – the Australian government had no interest in the project and Newsat was flatly rejected as the satellite provider by the country’s National Broadband Project – it turns out the executives will do quite well from the project.

    Fairfax Media’s Business Day reports the Newsat project is mired in various legal and management problems not helped by the chief executive Adrian Ballintine and investor relations manager Kahina Koucha travelling the world in first class.

    Koucha accompanied Ballantine and a handful of other NewSat executives on their 2013 and 2014 global sales missions. There is no doubt the NewSat team worked very hard drumming up support for Jabiru-1. But it also appears that Ballintine and his team used company funds to travel in opulent style.

    Koucha’s Instagram snapshots of the NewSat trips to New York, Washington, Paris, Dubai and London look like the setting for a clichéd, blinged-out hip hop music video. There are the first class airline cabins, luxury hotels, French champagne, a Rolex watch and lavish dinners. The NewSat crew from Melbourne were clearly the coolest in the satellite sphere.

    In the past two financial years, NewSat has spent almost $1 million on travel, according to its published accounts. As Koucha wrote on one of her Instagram posts of herself relaxing in an airline’s first class cabin while on a NewSat trip: “We travel in stylllleeee (sic)”.

    When the US and French taxpayers are picking up the tabs, why not live like a gangsta?

    Despite the hard work of Ballantine, Koucha and the rest Newstar’s executive team, the company continues to struggle in the search for customers for it’s already launched Jabiru-2 and the Jabiru-1 project is now in jeopardy due to missed payment deadlines.

    At least somebody had some first class travel and good meals out of the venture and no doubt in the scheme of things, Newsat is small beer compared to many of the export projects being funded by the US and French taxpayers.

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  • Management struggles with the Internet of Things

    Management struggles with the Internet of Things

    Exactly what benefits does the Internet of Things offer businesses? A survey of Australian businesses by Microsoft claims there are benefits but few companies have deployed the IoT in their operations as managers struggle to understand the technologies.

    In the survey “Cut through: How the Internet of Things is sharpening Australia’s competitive edge” carried out by research company Telsyte, Microsoft found two thirds of businesses that  deployed IoT technologies have achieved an average cost saving of 28 percent while half the businesses have improved efficiencies of around the same amount.

    A poor take up rate

    The devil however is in the details and most notable only a quarter of the 306 companies surveyed admitting to using IoT applications.

    While the sample size is small, and the Australian business community has been relatively slow in adopting the IoT, the survey indicates managers see the value but are struggling to see how they can adopt the technologies in their organisations.

    Although fewer than one in 20 organisations said they could not foresee any business benefit from IoT, an alarmingly high 48 per cent still have no plans to implement the technology.

    This reluctance comes largely from a lack of resources and expertise with the top five reasons for not adopting the IoT being technology challenges, affordability, security concerns, lack of skills and no management support.

    Lack of management support

    Management’s lack of understanding and support for IoT solutions presents a risk for businesses as the next generation of industrial machinery  – from cars to tractors – will have some connectivity built into it. A failure to understand the technologies built into equipment opens a range of operational and security risks for an organisation.

    Another aspect about the implementation of the IoT that comes from this survey is exactly what are we talking about? Microsoft’s emphasis in this report was clearly on the Big Data analytics, something else that might confuse the discussion with management.

    What’s clear from the Microsoft’s survey is companies do realise there are benefits from the IoT but managements are struggling to understand the technologies and how to implement them into their operations. This is an opportunity for the savvy integrator or reseller.

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