Author: Paul Wallbank

  • Reinventing the payphone with WiFi access points

    Reinventing the payphone with WiFi access points

    As smartphones have become common, the humble phone box has become a quaint reminder of a previous era. A series of initiatives around the world to use phone boxes to WiFi points may be giving them another lease of life.

    For telecommunications companies around the world what to do with thousands of barely used but high maintenance phone boxes has become a pressing question, particularly in markets where licenses require operators to maintain them as part of their service obligations.

    A solution may be found in municipal WiFi as cities have found one of the barriers to rolling out networks is where to locate base stations. In Barcelona one of the solutions has been to create hotspots in bus shelters.

    The idea of using payphones as hotspots first appeared in the Yorkshire town of Leeds followed by a municipal network in New York and now Australia as the incumbent telco Telstra announced plans to rollout wireless broadband across the country.

    In the UK, the Leeds based service includes charging stations in the kiosks with the services based upon advertising. It’s notable the UK service is a private startup while the US experiment is a municipal initiative and the Australian service is an extension of the existing telco network.

    It may be that other revenue generators may be to provide electric vehicle charging, secure storage and perhaps neighbourhood collection points for delivery services. The model certainly needs tweaking.

    How the utility of kiosks providing WiFi and these other neighbourhood services work will depend upon many factors; the economics may require governments or community groups to provide the services. It certainly is a business model in development.

    For now though it seems the remaining payphone kiosks are safe from being abandoned.

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  • Building community knowledge

    Building community knowledge

    One of the promises of big data and the internet of things is that local governments will be able to gather information about the state of their infrastructure.

    A good working example of this is Google’s Waze, the Israeli traffic monitoring startup bought by the search engine giant two years ago.

    Waze gathers information about traffic delays and transit times from users then aggregates them to give a picture of commuting times. It has always been a good example of how collaborative data can work.

    This week Google announced the service will share its information with a handful of transit agencies and councils to improve their knowledge of the traffic choke points in their cities.

    In return the agencies will give their transit information to Waze.

    Waze’s story is a good example of how sensors and people, in this case smartphones and their users, are going to gather information on infrastructure and cities. The key is going to be in making sure that data isn’t locked into proprietory databases.

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  • Google Fiber and the Kansas City digital divide

    Google Fiber and the Kansas City digital divide

    Google Fiber’s stated aim is to improve access to high broadband internet connections for the communities it’s being rolled out in.

    The Wall Street Journal reports that this isn’t going so well with take ups of the fiber service in the poor parts of Kansas City being a quarter of those in middle class areas.

    It’s not surprising an expensive service like fiber internet isn’t taken up by folk who don’t have money, but the discrepancy between the haves and the have nots should be a concern as access to today’s communication tools is key to economic progress.

    During the rollouts of the railways, telegraph and motor car it was giving working people access to the new technologies that drove growth. If internet access becomes only available to the few then today’s technological developments deliver on their promise.

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  • Flying the crowded skies – United Airlines transpacific business class

    Flying the crowded skies – United Airlines transpacific business class

    Transpacific business class on United Airlines is a curious service with the crowded cabins being a step down from the carrier’s own domestic service.

    United Airlines surprised me by bouncing me onto a Qantas flight on my previous attempt to fly business class with them across the Pacific however on the return flight on UA863 between San Francisco and Sydney there were no such surprises.

    On boarding the 777 the difference between the airline’s domestic business class and its trans Pacific routes is immediately apparent in the crowded eight abreast cabin which compares poorly to the four abreast on United’s domestic 757 services and is a world away from the six abreast on the Qantas A380 services.

    It is however a lot better than the ten abreast at the back of the plane in economy and while the seats are cramped they are lie flat with all the standard fittings expected in a business class seat.

    united-airlines-business-class-transpacific

    Once settled in the seat and underway the cabin crew are spectacularly friendly and helpful despite being overworked in the crowded cabin. The gin and tonics are particularly strong and its worthwhile being cautious of having too many of them.

    united-airlines-business-class-gin-and-tonic

    Aside from lethally strong drinks, the business class food on the flight is good with a decently cooked steak as part of a four course meal including an appetizer, cheese plate and ice cream sundae. For an inflight meal, the mashed potato and baby carrots were surprisingly good.

    united-airlines-business-class-dinner

    For the regulars on the flight the most important part of the trip is their ice cream sundaes. Apparently these mean a lot to United’s loyal customers and are a nice touch with the flight attendants clearly enjoying the ceremony. If you’re nice to the cabin crew, you can expect extra nuts.

    united-airlines-business-class-dessert

    After the meals, one of the downsides of United’s crowded business class becomes apparent — the lack of restrooms which results in lines just as long as those in economy on other airlines.

    Once you do make it into the toilets, the United Airlines’ amenity bag has a good range of accessories to make the flight more comfortable including travel socks, earplugs and skin moisturizer. It’s probably good United don’t offer a set of business class pyjamas like Qantas as nobody would ever get into the restrooms.

    united-airlines-business-class-amenities-bag

    Despite being cramped the lie flat beds are fine for a sleep during the 17 hour flight. During the period the lights are dimmed, the cabin crew do tend to vanish so staying hydrated involves making a trip to the galley where along with drinks a parked serving trolley offers self service fruit and snacks.

    A few hours out of an on time arrival in Sydney sees standard American breakfasts being offered. These aren’t bad but aren’t good for anyone’s diet and no-one will be accusing the United States of producing the world’s best croissants any time soon.

    united-airlines-business-class-breakfastOverall, United’s transpacific business class service is a curious beast. While the crew are friendly and the food adequate, it’s clear the product lags behind its own domestic service and other airline’s international offerings.

    United’s lagging behind the competition is shown in their ticket prices with their business class fare from Sydney to New York being a third of Virgin’s and half of Qantas on the same routing. The market is voting with its wallet despite United having a monopoly on the Australia to San Francisco routes.

    For those paying for fares out of their own pockets, it may well be worth considering other airline’s premium economy offerings although for connecting flights to other parts of North America, United offers more options than competing carriers.

    Should you be one of the few where your employer still pays for long haul business class fares, then United is probably the least comfortable option although your office financial controller will be happier with the prices.

    Paul flew United Business Class between Sydney and New York courtesy of Blackberry

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  • One, two, skip a few. Microsoft hopes Windows 10 will save a declining PC market

    One, two, skip a few. Microsoft hopes Windows 10 will save a declining PC market

    A few days ago I asked if Windows 9 would be Microsoft’s last desktop operating system.

    Yesterday the company partially answered the question by announcing the next version will be named Windows 10 which conveniently skips version nine.

    Skipping around numbers isn’t unusual for Microsoft, most famously Word skipped from version two to six just to overtake competitor WordPerfect in the late 1990s.

    Windows itself has gone 3.0, 3.1, 3.11, 95, 98, ME, XP, Vista, 7 and 8 in the past — that’s without mentioning the Windows NT family — so jumping to Windows 10 doesn’t detract from any logic in the Microsoft’s naming system.

    The key point from Microsoft’s announcement is the business focus along with the continuation of Windows 8’s unified experience across PCs, smartphones and games consoles that has proved less than successful.

    One area where Microsoft has conceded defeat is in the battle for a Start button with Windows 10, one of the biggest irritants upgrading users found with the new operating system and one of the reasons why many users chose the older Windows 7 software when buying a PC.

    How the Start button will work on Windows Phone remains to be seen although Microsoft seem committed to the ‘One Windows’ vision despite its technological and marketplace difficulties.

    Another interesting development with the new product is the Windows Insider Program, billed as an ‘open collaborative development effort to change the way Windows is built and delivered’.

    Back in the old days this was called a beta program where testers were invited to try out new software to test the product and fine tune user experiences. At least it shows Microsoft are embracing the language, if not the spirit, of the collaborative economy.

    Microsoft have released a YouTube video Introducing Windows 10 with Windows Vice President Joe Belfiore outlining the features of the new system.

    Whether Windows 10 is enough to shore up the declining fortunes of the company’s Windows division and Joe’s job will be a key question for analysts and industry watchers over the next three years.

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