Author: Paul Wallbank

  • Balkanising the internet

    Balkanising the internet

    Could the current internet spying scandals result in the internet become fragmented into different national empires?

    Over dinner with President Obama with fourteen other tech industry leaders, Yahoo!’s CEO Marissa Mayer warned that US spying threatens to ‘Balkanize the Internet’, Bloomberg reports.

    Mayer has reasons to be worried, the scale of the US National Security Agency’s multiple programs monitoring internet traffic around the world has surprised even the most hard bitten commentator and it is already affecting US technology sales to China.

    Coupled with  revelations that Britain’s GCHQ was tapping the subsea cables themselves in concert with US agencies almost every national government is now pondering the fact that, as an invention of the US military, the internet itself is open to being misused by its creators.

    The Internet’s critical economic role

    As online communications become more critical to nation’s economies and security it’s understandable that governments would be considering how to make their networks more hardened to interception or interference and creating whole new protocols outside current standards is one way of doing that.

    With the industrial sector increasingly being connected through the internet of machines the stakes suddenly become much higher, as the Iranian government discovered with the Stuxnet worm that crippled the country’s nuclear research program.

    After Stuxnet every country and business with critical systems exposed to the internet is now working on hardening those systems from similar attacks.

    Until recently, almost all the profits from the internet’s growth have gone to US technology companies so its not a surprise that Facebook chief Sheryl Sandberg and Google chairman Eric Schmidt were with Mayer when she expressed her concerns to President Obama.

    Balkanising the web

    A balkanisation of the internet along national lines and industrial sectors is bad for US business which already struggles to get traction in non-Western markets like China and India.

    The irony is though that Yahoo!, Google and Facebook are all trying to balkanize the internet themselves in locking users into their own networks.

    While that’s a concern for internet users, it appears those commercial walled gardens don’t seem to be working.

    The failure of commercial walled gardens

    Yahoo!’s attempt to monopolise their corner of the web has clearly failed and it’s appearing that Google’s attempts to take over social media are failing despite forcing YouTube users onto Google+ while Facebook is beginning to buckle under the sheer weight of its own News Feed.

    Common wisdom about internet markets is that you have to be the number one provider in your niche to succeed, what we may well be seeing is those niches are smaller than we thought and leadership in one sector doesn’t automatically guarantee success in another.

    As Deloitte’s Eric Openshaw told this blog last week, ““one way or another, these things can be problematic in the short run but typically over time they are resolved.”

    Tesla, Edison and Jonathan Swift

    One of the reasons for the internet being one of the most successful technologies is that it was standardised relatively early, it didn’t have the battles over industry standards like the AC versus DC electricity arguments between Edison and Tesla, or the insanity of different railway gauges plaguing countries and international trade.

    Jonathan Swift parodied these technological arguments in Gulliver’s Travels where the main point of contention between the warring empires of Lilliput and Blefuscu was over which end boiled eggs should be cracked.

    It would be a great economic loss if security concerns or commercial opportunities saw the internet follow those examples and saw the online world carved up into many little empires.

    Should it happen, we deserve a future Jonathan Swift to parody us mercilessly.

    Walls of Constantinople by Bigdaddy1204 through Wikimedia

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  • Passion and LinkedIn – how Connect2field went global

    Passion and LinkedIn – how Connect2field went global

    Passion is the key to building a successful startup business believes Connect2Field‘s Steve Oronstein.

    Running an IT support service is a tough game and it was the lessons Steve learned in running a PC service business during his teens gave him the passion to solve some of the industry’s problems and the idea to launch what’s become part of a global business.

    “My very first business when I was nineteen was an IT support business,” Steve says. “During that business I saw it was an absolute nightmare being able to manage all those field workers, managing job sheets and invoicing customers.

    “I did that for four or five years and then decided I didn’t want to do that all,” remembers Steve. “I started seeing some opportunities to do some work in job management. From the knowledge I had from the problems in the previous business, I could see there was an opportunity for a product.”

    Finding international investors

    Steve quickly realised there was an international market for that business and Connect To Field quickly caught the attention of global investors, “I would constantly receive emails from VCs about investing the business.”

    One day Steve received a LinkedIn connection and the path to being acquired by a larger company started.

    “At the time Fleetmatics came along there were two businesses that were looking to acquire the business. That happened through a LinkedIn connection.”

    “A request one morning from someone from Fleetmatics wanting to connect with me and wanting to talk about a partnership. That happened very quickly and we were acquired.”

    The importance of smart investors

    Steve thinks investors have been a critical part of the business’ growth and not just for the capital they bring in, but also for their expertise.

    “The key thing in the very beginning was to raise investment from people who could also be mentors,” says Steve.

    “I formed a board with five of people with skills in different parts of the business – legal, marketing, sales, technology”

    “When we went through the acquisition space it was invaluable having a board we could bounce ideas off and strategise with.”

    For Steve, his advice to other entrepreneurs is to be find a problem and be passionate about solving it.

    “I was very passionate about being able to provide a solution for my customers and I knew that what we were delivering would add real value to those business.”

    “Finding something that you’re passionate is the number one thing and the rest of it will follow,” says Steve.

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  • Does small business really want high speed broadband?

    Does small business really want high speed broadband?

    One of the mantras of the digital economy is new technologies, such as the web and cloud computing, level the playing field for small businesses competing against large corporations. Could it be that belief is wrong?

    The Australian Centre for Broadband Innovation last week released its Broadband Impacts report where it examined how high speed internet is changing communities. The results weren’t good for small businesses.

    One of the key metrics the ACBI used was business use of websites, it’s shocking enough that only 70% of Australian corporations have an online presence but less than half of small businesses being on the web is disgraceful.

    Australian-business-internet-use

    An interesting quirk in the above table indicates that there’s quite a few microbusiness using online sales services and one wonders if the question being asked by the Australian Bureau of Statistics is too limiting in its definition of websites.

    The ABS defines businesses with a web presence as those with a website, home page or other web presence but excludes those listed solely as part of an online listing. A web presence was reported by 45% of Australian businesses as at 30 June 2012.

    With this definition excluding social media and listing services, it probably does understate the number of Microbusinesses that have an online presence but not a website as defined by the ABS.

    The relevance of broadband

    In the context of broadband it’s worth noting that websites and online commerce don’t need high speed internet connections, so it’s hard to conclude that giving these businesses faster access is going to make a difference to the way they work.

    Where high speed broadband and ubiquitous internet really make a difference is in business operations. As workers become more mobile and the internet of things rolls out, having access to reliable connections is going to become critical to most organisations. Again though, small business tracks poorly on this measure.business-reporting-new-operations-by-size

    legend-to-australian-business-barchart

    Overall the use of cloud services – which is what the bulk of these “new operational processes” will be – is pretty poor across the board although one suspects in the larger organisations various groups have changed their business practiced around services like Dropbox and Documents To Go without senior management being aware of it.

    What’s particularly disappointing about this statistic is small businesses are the group most suited to using cloud services and those not adopting these technologies are missing a competitive advantage.

    So who needs broadband internet?

    These results beg the question – does small business really need high speed broadband access? If they aren’t doing things that could be done on a dial up modem, like registering domains or setting up websites, it’s hard justifying the investment of connecting SMBs to fibre networks.

    While there’s no doubt high speed internet is essential to the economic future of communities and nations, we have to keep in mind that not all groups will take advantage of the new technologies. Some will be left behind and in Australia’s case, it may well be small business.

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  • Silos and security in the internet of things

    Silos and security in the internet of things

    Last week Deloitte launched its list of  500 fastest growing Asia-Pacific Technology companies.

    At the Australian media briefing on the list and the company’s predictions for the telecommunications market in 2014 Deloitte’s Jolyn Barker and Eric Openshaw discussed the some of the implications of the report.

    During the briefing Openshaw was asked about the risks of vendors creating their own Internet of Things standards to lock customters into proprietary platforms.

    Openshaw isn’t convinced, “over time when technologies develop out of significant players in an attempt to create or extend a vertical stack, over time the market tends to revolt against that.”

    “There’s usually one or two forces working against that, either the market revolts against it and insists on a new standard or the stack is too successful and regulators will come in and say ‘we don’t like your stack, dismantle it’ .”

    His view is that in the long term issues of vendor lock-in and proprietary platforms fix themselves. “One way or another, these things can be problematic in the short run but typically over time they are resolved.”

    Where Openshaw does see risks with  lying in the security of machine to machine technologies.

    “The security aspect just can’t be overstated in terms of how important it is,” says Openshaw. “When we have demonstrations now of being able to hack a pacemaker, that’s a problem.”

    “So the security issues on these networks is important.”

    The interplay between the software, network protocols and security is going to be complex and may well be what makes or breaks some vendors products.

    It’s still early days to fully appreciate all the risks with the internet of machines, but securing networks and devices will be one of the most important tasks ahead for the industry.

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  • How important is public transport to smart cities?

    How important is public transport to smart cities?

    One of things that stands out when discussing economic development with city governments is the importance of public transit for towns aspiring to be smart cities.

    This was particularly notable in interviewing Gordon Innes, CEO of London and Partners, about British capital’s building upon the legacy of the 2012 Olympics and its quest become the digital capital of Europe.

    At the centre of these developments is public transit, something mentioned by both Innes and Laurel Barsotti of the City of San Francisco.

    Innes sees public transport as essential to London’s growth, “it’s absolutely critical to the physical growth of the economy.”

    “In the run up to the Olympics nine billion was spend in upgrading the tube and Dockland Light Railway and that opened up all of East London’s economy in way because it wasn’t accessible or attractive for businesses.”

    “Stratford now is the best connected train station in Europe,” declares Innes. “That part of the city and around the Docklands is much more accessible and that’s bringing in investors. It wouldn’t have happened if the transport infrastructure wasn’t there.”

    In San Francisco, Laurel Barsotti sees a much more subtle advantage for the city in having, by US standards, a comprehensive public transit system in its bus, light rail and subway system.

    “A lot of the entrepreneurs creating those companies are concerned their employees see people using their products,” says Barsott. “They want them riding the bus to and from work and see people interacting with their products.”

    While in Barcelona, the public transport system is forming part of the local Smart City program where bus stops are Wi-Fi base stations and a fundamental part of the town’s communications network.

    For cities, it may well be that having decent public transit systems is going to be the competitive difference in being a key part of the 21st Century economy.

    Those parts of the world not investing in transport networks may find they are being left behind in the new economy.

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