Author: Paul Wallbank

  • Home delivery services fail to pass the Uber test

    Home delivery services fail to pass the Uber test

    One of the group of businesses most affected by the downturn in Silicon Valley investments are the home delivery services.

    For the last three years services such as Instacart and Doordash have attracted billions of investor dollars on the promise of become the “Ubers of home delivery.”

    Like all Silicon Valley VC plays, the investors in these delivery services were prepared to throw vast amounts of cash at the businesses in the hope they could achieve a monopoly position.

    “All these companies are massively subsidized to support growth and restrain growth of competitors.” Quartz magazine quotes Tim Young of San Francisco’s Eniac Ventures, “there’s a point at which the music stops, and investors are no longer willing to see their money go to those subsidies.”

    That point seems to have been reached as it becomes apparent none of these businesses will dominate the industry which appears not to be so big after all.

    History shows what happens when the money runs out as not being pretty. Already with cash problems looming, the companies are looking at ways to slow their cash burn through reducing contractor rates and slashing overheads.

    Instacart is unlikely to survive and if the company does it will be as far smaller business than its investors hoped. Those are the risks when staking money in a tech mania.

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  • Bringing cybersecurity into the mainstream

    Bringing cybersecurity into the mainstream

    “Cybersecurity is out of the dungeon and now selling itself as a business service,” says Cisco’s Chief Security and Trust Officer, John Stewart.

    Stewart was discussing his company’s security challenges at a Cisco Live briefing at their Melbourne conference yesterday.

    The shift to security as a business service follows the pattern of computerisation in business believes Stewart, “at first businesses said you can’t keep important documents on computers, then they said you could only keep important data on computers”

    For Stewart, the fact c-level execs recognise the importance of cybersecurity is a positive sign that indicates organisations are taking IT and communications security seriously.

    When asked what keeps him up at night, Stewart said it was worries about infrastructure security, the Ukrainian power network’s experience after an attack from a seriously motivated group of hackers indicates just how serious this is.

    Interestingly Stewart remains focused on the risks of security breaches, as the Internet of Things rolls out it may well be the integrity of data streams becomes a far greater focus for system administrators and security officers.

    Paul travelled to Cisco Live in Melbourne as a guest of Cisco

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  • When software ate the network

    When software ate the network

    I’m attending the Asia Pacific Cisco Live in Melbourne Australia this week which is starkley illustrating the shift in communications technologies and the business models around them.

    To kick off the press program Cisco made a joint announcement with Australian incumbent telco Telstra on the rollout of a smart software defined networking product.

    Software Defined Networking uses basic computer hardware, basically glorified personal computers, to do the jobs of the expensive routers, switches and network appliances that were insanely profitable for companies like Cisco a few years ago.

    It wasn’t so long ago when Cisco executives were taking technology journalists out to earnestly explain how Software Defined Networking (SDN) was feasible.

    Today, SDN is defining both the telco and communications industries as companies like Telstra look at bundling IT networking and software services into their offerings to prop up their falling margins. India’s Reliance Communications are a good example of how providers are trying to shift into new marketplaces.

    For telcos, communications vendors  and IT hardware sellers the changing technologies illustrate what Silicon Valley entrepreneur Marc Andreesen meant when he described how “software will eat the world.’

    Software is eating the IT hardware industry and telcos are seeing – hoping – it’s another lucrative opportunity. Businesses in other sectors should be thinking about how software is going to change their world.

    Paul travelled to Melbourne for Cisco Live as a guest of Cisco

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  • Cutting customer support

    Cutting customer support

    One of the greatest mistakes made by companies is cutting customer support. Nothing shows more a management focused on KPIs and financials than reducing its service staff.

    According to Buzzfeed, this is what Uber is doing as the company struggles to contain costs and compete in China.

    The ironic thing in Uber’s actions is the startup was so successful because in many cities the incumbent taxi operators had a culture of dire customer service.

    It may be that having seen Uber win the battles, the poor consumer is about to lose the war for better transportation services.

    Should that be the case, then Uber’s customer service woes shows the new generation of tech startups isn’t so immune to the old rules of business after all.

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  • The cost of media disruption

    The cost of media disruption

    What happens to journalists when no one wants to print their words anymore?

    The Bill Moyers website has striking accounts of sexism, ageism and exploitation of younger journalists as the industry deals with its Twentieth Century business model collapsing.

    Much of the dislocation Dale Maharidge describes could have been written about factory workers twenty years ago and will be probably written about a whole range of white collar occupations over the next two decades. The disruption being felt by journalists is not unique to the media industry.

    While the media industry struggles to find the 21st Century’s David Sarnoff, the human cost is real. The price workers pay when an industry is disrupted shouldn’t be understated.

     

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