Category: business advice

  • Should you join an industry group?

    Should you join an industry group?

    This post is an expanded article on yesterday’s stream of consciousness in Start Up Smart. Hopefully this clarifies my thoughts.

    For a new business – be it a high tech startup, a local service like a hairdresser or a manufacturing company – it’s tempting to join an industry group to get your views heard, get access to some useful training and do some helpful networking.

    Often though, industry groups don’t deliver for their members. So what should we be looking for when we’re asked to join one.

    In their truest form, industry groups should promote the interests of their members with the aim of growing and promoting the industry they represent. Other add-ons are training courses and information on relevant changes in their sector.

    While many do this, all too often the groups become locked into self-perpetuating themselves, promoting their own managements or advancing the interests of a small group of their members.

    Worth the effort?

    For start-ups, the investment of both cost and time in an industry group is something that has to be carefully considered.

    To get an effective return on being a member of an active industry group requires participating in the events and being an effective ambassador for your industry.

    While an industry group could be useful for your business, there are a few factors to consider.

    Before joining, have a look at the events the group holds. If the events are expensive and don’t seem to add value then that organisation probably isn’t for you.

    Also have a look at the management of an organisation. There’s a breed of industry group manager that seems to pop up regularly in all sorts of roles.

    Red tape woes

    Some of these people may be good lobbyists but many don’t have much real understanding of an industry. It’s better to have a large component of industry participants volunteering for key roles rather than a professional.

    If there are a lot of employees, then it’s likely that industry group is going to be bureaucratic. This goes hand in hand with professional managers who are remote from the real needs of the organisation’s membership.

    Often the reason for a lot of employees or bureaucracy is that an organisation receives a large amount of government support.

    This is not necessarily a good thing for industry groups or their members as it may mean the body is better at submitting grant applications than actively looking after members’ interests.

    More costly than coffee

    Another reason for many employees is that the industry body is on a constant membership drive to cover its operating costs.

    This is often a spiral found in business associations; the management need more subscriptions to cover their costs so they hire more sales people to recruit new members who in turn require more managers.

    Ultimately, few industry associations deliver useful results for entrepreneurs. Most of us working in our own businesses are more in need of getting away from the office and meeting other people where we can refresh our perspectives.

    Often, the best thing for those building new businesses is to get out and have a coffee with their customers or contemporaries at any of the many coffee mornings or informal industry events like Mobile Mondays or Sydney’s Silicon Beach.

    If an industry group can offer that then it might be worthwhile joining, but don’t fall for the hype.

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  • eBusiness Introduction

    eBusiness Introduction

    Introduction

    At the time of writing the e-Business book in early 2011 social media use has exploded, Facebook has raced past 600 million users, Google has offered six billion dollars to buy daily offer site Groupon; and smart phones are outselling personal computers. The way we do business is rapidly evolving as these technologies change our world.

    Many businesses feel challenged by these changes. At the end of 2010 some of the Australian retailing industry tried to turn back the tide with a campaign for tax changes to stop people buying online. These shop owners didn’t understand the Internet’s real effects on their businesses are a lot more subtle and powerful than saving a few GST dollars.

    Driving most of the change is how our customers, suppliers and employees are becoming more informed by using the web to discover who we are and talking to each other about their experiences in dealing with us. In this environment, having an online presence becomes a business essential.

    There are many reasons why businesses haven’t gone online: the cost; the jargon; and the time it takes to set up a website or social media presence. This book will show you how to set up a full web presence in just seven easy steps — it won’t take you more than a weekend to implement a basic but functional and professional look.

    eBusiness will help anyone who wants to get their ideas, project or business onto the internet cheaply and effectively. Much of the advice here is for small or start-up organisations that want to get their message out to the world.

    You can also visit the book’s website to find bonus resources such as links, frequently asked questions and advice on web consultants.

    Towards the end of writing e-Business Google and MYOB launched their Getting Australian Businesses Online project, which also helps local merchants set up a website. The appendix includes an overview as well as the instructions to help you maximise your results through this terrific service.

    I mentioned three reasons for why businesses are not online, but there’s also a fourth reason and that is that many businesses think they don’t need a website. Those days are over. In a world where our customers, staff and suppliers are online, we have to be online as well. This book will show you how to create an internet presence quickly and effectively so you can grab the opportunities on offer.

    Like to learn more? eBu$iness is available at all good book sellers and online through the John Wiley website.

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  • Picks and Shovels

    Picks and Shovels

    It’s often said the real money in a gold rush is made by those who sell the picks and shovels. A great example of this is yesterday’s announcement that Dealised, who provide software for group buying services, has raised $5 million in investor funding.

    Undoubtedly we’re in a gold rush for group buying sites with new services being launched weekly. One thing that many observers don’t understand about group buying sites is they aren’t really technology businesses, but sales driven directory services which have more in common with the Yellow Pages or the a giveaway local newspaper than Google, Facebook or Microsoft.

    Technology though is important to these businesses as they need to track and publicise their deals which is what Dealised does. By offering this as an off-the-shelf service, it frees up capital and makes life easier for the dozens, if not hundreds, of group buying services being launched around the world each week.

    Reducing barriers to entry is one of the things the tech industries are extremely good at ­– as the early group buying sites like Groupon and their local counterparts have found – and it’s something that all businesses need to keep in mind.

    The wave of group buying start ups is part of a broader wave of disruptive businesses that are entering all parts of our economy. As we see cloud services remove the cost of buying equipment and software, it becomes easier for new, hungry entrepreneurs to find opportunities.

    Another interesting aspect of Dealise’s business model is that the business itself is a spin off from the Spreets group buying service which was sold to Yahoo!7 at the beginning of the year.

    Overlooked in most of the coverage at the time was that the sale only covered the group buying operations and not the Dealise technology. This freed up the founders and their investors to focus on developing the Dealise software without the distractions of running a daily deals site with its troublesome sales staff and pesky customers.

    Most importantly, it kept the software platform which is the most scalable part of the business in the hands of the founders. This has given them the opportunity to build something that can be resold to thousands of other businesses.

    In the tech industry we’ve seen examples of this in the past, the best example is when Bill Gates and Paul Allen licensed their MS-DOS software to IBM rather than selling it outright which allowed a massive new industry around IBM compatible computers to develop with Microsoft getting a payment for every computer sold.

    While we may not see Dealise become the next Microsoft, it’s worthwhile considering some of these lessons, certainly both the gold rush and the licensing aspects show how we shouldn’t jump for what appears to be the easiest money.

    Our industries may not appear to be in a gold rush, but those reduced barriers to entry are affecting everyone from booksellers to manufacturers and café owners. Have a look at some of the software your competitors are using, it’s no longer business as usual.

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  • The Lulz are on us

    The Lulz are on us

    Last weekend’s announcement that the LulzSec group of jolly hackers was breaking up was met with bemusement at what has been one of the most mysterious, albeit entertaining, chapters in the information wars of 2011.

    It’s quite clear that 2011 is the Year of the Hack with organisations ranging from electronics company Sony who now appear to be the joke of the online security world through to major banks, the FBI and even Google’s Gmail service being the subject of serious online attacks.

    That many of these attacks were successful is a reminder to all of us how important online security is and it is our responsibility to protect our customers’ and staff details by taking basic precautions.

    Take security seriously

    Many of the business hacks appear to have been because of slack security practices including out of date software and default passwords being used.

    Even if you don’t have a server yourself, make sure your computers have all current updates installed and that strong passwords are in place.

    Password Security

    A basic precaution is to have robust passwords. A combination of letters and numbers is the best.

    One nice little tactic is to use a phrase as a password and separate the letters with a character, for instance using “mary$has$a$little$lamb”, although you might want to choose a more intimate phrase.

    Keep in mind too that strong passwords aren’t much help if an incompetent corporation leaks them onto the web, along with your banking details. So use a layered approach where critical passwords for bank accounts are different to those that you might use for an online game or social media site.

    Restrict access

    The real risk to our security lies with our own staff, many “hacks” are actually employees erasing or give away data, which could be deliberate or accidental.

    Don’t give passwords or access to people who don’t need them, keep the business accounts away from your sales staff and lock employment records away from the IT folk. Private client information shouldn’t be shared around the office and particularly not with outside parties.

    Backup, backup, backup

    The DistributeIT debacle, which one is hesitant to describe as a “hack” as their complete loss of hardware, client data and backups sounds more like an internal problem than an outside attack, shows how important it is to keep your own backups.

    As we move our businesses to online and cloud based services, we have to put a lot of trust into those who provide those products. It’s good insurance to have easily available copies of mission critical data in case a problem.

    Invest in technology

    We’ve all heard CEOs and ministers claim they will save millions in outsourcing their IT departments. Those savings come from somewhere and information security is one of those corners that’s cut when reducing operating costs.

    Experienced tech workers have plenty of examples where management cries of “we’ve been hacked” have actually been hardware failures or staff mistakes bought on by poorly trained staff working with inadequate equipment.

    Sony appear to have fallen for this, having reportedly sacked many of their security specialists before the hacks began.

    Make sure you are making sensible investments in your technology and not going for the cheapest, or free, option simply to save a few pennies.

    Obey standards

    Nothing is more embarrassing than losing clients’ confidential data, particularly banking details.

    If you are taking customer payments, make sure you are complying with the DSS-PCI standards for card payments by giving the work to a reputable payment gateway.

    Have a contingency plan

    “There but for the grace of God….” is a good phrase to keep in mind when you see another business affected by a hacker, hardware failure or any of the millions of other unfortunate things that could stop your business.

    Even with the best planning in the world sometimes dumb luck just doesn’t go your way. You need to have a fall back plan to keep your business running if the unexpected happens.

    Be honest

    One thing that jumps out in a number of the stories is how some organisations are simply not honest with their customers.

    The process starts with misrepresenting how they secure and protect customer data. When an outage hits, they hide behind a call centre and often lie, or at least understate, the effects of the problem.

    In an age of social media, blogs and user forums trying to spin your way out of trouble is not the answer. If customers are going to trust you, they need to have confidence you won’t mislead them.

    As consumers, the various data breaches we’ve seen so far this year should make us pause before we give valuable personal data to businesses. It’s quite clear that some don’t deserve our trust.

    For businesses we need to show that we are worthy of our customers’ trust. The first step of that process is taking their privacy seriously.

    LulzSec, anonymous and all the other various hackers, anarchists and general troublemakers on the web are reminding us that we need to take our online responsibilities as seriously as any other others.

    Make sure you’re protecting your own business and your customers’ data.

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  • Carving up the web

    Carving up the web

    As we discussed in 2008, there’s a new type of Internet address about to sweep into the online world. It may well change the web, but not quite in the way the promoters are saying.

    On Monday ICANN, the International Committee of Assigned Network Names, approved the release of custom global Top Level Domain names. Organisations can now buy their own Internet addresses rather than adding a .com or .com.au to the end of their online business names.

    For example Telstra can replace their telstra.com.au or telstra.com addresses with .telstra and offer sites like support.telstra or shop.telstra.

    Some are claiming this portends the end of the dot com era as business drift across to these newer domains and abandon the addresses we’ve become used to over the last 20 years. Others say it will make data easier to find and consequently kill the search industry.

    In truth, the immediate effects on business are going to be limited, but these new names are part of a much bigger change that is happening in the online world.

    Take up will be slow

    One of the first things to understand with these domains is they are mired in bureaucracy with ICANN itself estimating the approval process will take between eight and eighteen months.

    Should an application be approved, there will also be a period where approvals will be subject to appeal, this in itself will prove interesting when conflicting claimants  decide to fight over a domain.

    The arguments over who owns generic names will probably end up in the courts while geographic disputes say between Melbourne, Florida or Melbourne, Victoria over the .melbourne address will require some very tricky negotiation.

    Costs are high

    The application cost of one of these global Top Level Domains is estimated to be $185,000 US with $25,000 annual fees so this is a game for only the biggest players.

    Even then, we’ll see many corporations not bothering. Given the current proposal includes strong provisions against cybersquatting, there’s no need for trademark holders to rush, it’s quite feasible that many will sit out the hype and wait for the prices to drop.

    ICANN’s track record is not good

    Over the last decade ICANN have approved 14 new domains ­– .aero, .coop, .museum, .name, .pro .asia, .cat, .jobs, .post, .tel, .travel, .biz, .info, and .mobi – the last three have been mildly successful but most of these names have been ignored, a precedent that doesn’t bode well for a corporation or government building their own domains

    There are some useful network management reasons and possibly some branding opportunities with these names, but the risk of confusing customers or web surfers seems to be high.

    In this respect, the argument that the new domains will kill search engines seems odd as more addresses is going to increase the demand for a reliable way to find things online.

    The middlemen assemble

    Already some are touting the new domain names as an opportunity to get more money out of businesses with the idea various sectors can be enticed to use industry or location specific names. However history isn’t on the side of those schemes as we’ve already seen the release of the .travel and .jobs domains being greeted with a yawn.

    One effect we can expect is that we’ll be told over the next few years how important it is be to list our business names with a whole lot of new domains; musicians might be urged to sign up with .music or Perth based enterprises to lock in a .perth name. In many ways these ideas already seem to be an attempt to replicate the old directory businesses that the Internet has destroyed in the last decade.

    Locking down the web

    Along with being a cash grab by ICANN, the custom domain name is part of the attempt to divide the public Internet into a cluster of privately controlled fiefdoms.

    We’re seeing with social media sites like Facebook – and we can be pretty sure .facebook will be an early candidate for listing – striving to lock users onto their service. These new domain names will help them do that and in turn protect data on their networks being shared on the wider Internet.

    This is going to play out in a very interesting way over the next few years as the large players jostle for their slice of the web.

    Some larger businesses, and gullible governments, are going to fall for this money grabbing exercise, while the majority of Internet users will be excluded simply by the cost and bureaucratic requirements.

    This grab for the Internet is a game for big, well funded players and most of us will be spectators in this struggle. Have no doubt though that while watching the big boys fighting over their Internet turf will be fun sport it will be us that will pay for the results.

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