Category: business advice

  • Book publishers and the cost cutting quandary

    Book publishers and the cost cutting quandary

    Traditional book publishers face a challenging future as authors find they get more value from self-publishing.

    It was good to head across to Oakland’s East Bay Social Media Breakfast for Shel Israel’s and Robert Scoble’s discussion about their latest book, The Age Of Context.

    While the book itself is an interesting overview of how the internet of things is changing the world, Scoble’s and Israel’s self publishing journey though combination of corporate sponsors, crowdfunding and alternative distribution models is an interesting tale in itself.

    “Self publishing gives writers much more power than they’ve ever had before,” says Israel. “In many aspects, the traditional publisher just isn’t there any more.”

    “By using the tech community and social media to market the book, I’ve sold more copies of The Age of Context in seven weeks than my previous four books combined,” Israel states.

    Israel’s point illustrates the challenge facing traditional publishers, like many other industries the publishing houses have reacted to a changing market by cutting costs such as replacing experienced staff with fewer, less experienced workers.

    Failing to add value

    That cost cutting has the effect of making the businesses irrelevant; if a publicist has to rely on HARO or Source Bottle to contact journalists rather than a contact book built up over years of experience, then they are doing little the writer can’t do themselves.

    One of the biggest advantages book publishers offered authors was rigorous editing — good editors are worth their weight in gold to both a writer and their book and in the past self-published books were notable for their lousy editing.

    Today, that function has been almost eliminated by publishers have eliminated most in house editors. If a harassed, time poor contractor only has a few days to spend editing the manuscript, as what happened with my last book, then the publishers hasn’t added much to the product at all.

    Similarly with design and layout, historically publishers have been strong on this front with experienced editors knowing what covers will work for certain genres in the bookshops. The cheapest graduate worker in the world can’t replicate that understanding of the marketplace.

    Most damaging of all though to publishers was losing the distribution channels; when bookstores were the way most readers bought their books the publishing house’s sales team were essential for getting books on shelves. In an age of Amazon and online shopping, they are no longer the gatekeepers they once were.

    Self publishing risks

    That’s not say there aren’t risks with self publishing, particularly with having corporate sponsors pay for development costs.

    Scoble and Israel overcame the increasingly stingy author advances by raising $105,000 from corporate sponsors to cover the initial researching and writing costs.

    “We were scared to death that this was a credibility issue,” said Israel. “However our sponsors were incredibly good with not messing around with editorial credibility. They, like others in the book, got to see what was written to check for technical accuracy but not change the content.”

    “An example is that Google was not a sponsor and Bing was, yet we said an awful lot more good things about Google than we did about Bing.”

    Adopting the financial risk

    The biggest risk of all for self-publishing though is being stuck with a stack of unsold books with a pile of bills for editors, designers and printing. In the past the publisher carried all the financial risk which was probably the greatest service they provided to authors.

    Even that risk isn’t as great as it was a few years ago as print runs are cheaper and shorter while outsourcing sites make it cheaper and easier to find professional help.

    As Israel and Scoble illustrate, book publishers have made themselves irrelevant to most authors. It’s probably the best case study of an industry reacting to change with cost cuts that ultimately destroy their own competitive advantage.

    That’s something that other businesses and industries should consider when looking at how to deal with their own disruption.

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  • The Digital Fallacy

    The Digital Fallacy

    Earlier this week Telstra held their 2013 Digital Summit in Melbourne, a curious event featuring  a bunch of US based experts to tell the locals what they should have already known about the changing business landscape.

    The reversion of Australian business to a 1950s colonial cringe is worth a blog post in itself, however more interesting was the assertion that every organisation should appoint a Chief Digital Officer.

    A Chief Digital Officer is an idea based on the flawed fallacy that digital technologies are unique and separate from other business functions.

    The Chief Electricity Officer

    Digital is simply the way business is done these days and has been since the electronic calculator appeared in the 1970s – having a Chief Digital Officer is akin to appointing a Chief Electricity Officer.

    The role of a Chief Digital Officer is an idea usually pushed by social media experts and other fringe digerati that perversely undermines the very roles they are trying to promote.

    By putting “digital” into its own organisational silo, the proponents of a Chief Digital Officer are actually advocating marginalising their own fields. It’s also counterproductive for a business that follows this advice.

    The real challenge for those pushing digital technologies is putting the business case for their particular field and in most cases, such as social media or cloud computing, the argument for adopting them is usually compelling in some part of every organisation, but it shouldn’t be overplayed.

    More than just marketing

    An aspect heavily overplayed in the commentary around the Telstra Digital Summit was the role of social media with most people focusing on branding and marketing.

    If you believe this is the extant of ‘digital business’, then you’re in for a nasty shock as supply chains become increasingly automated, Big Data makes companies smarter and the internet of machines accelerates the business cycle even more. Social media is only a small part of the ‘digital business’ story.

    Over-stating the role of individual technologies is something that’s common when people have books or seminars to spruik – which, funny enough, is exactly what Telstra’s international speakers were doing.

    It’s understandable that an author or speaker will overstate the benefits of their project, but it doesn’t mean that you should fall for the fallacies in their arguments.

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  • Redefining what’s possible – Cisco and the Internet of things

    Redefining what’s possible – Cisco and the Internet of things

    “You might call us naïve, but we’re looking at changing the world,” Cisco CEO John Chambers told journalists at the Internet of Things World Forum in Barcelona yesterday.

    That’s a big, hairy audacious goal which sounds feasible when the company estimates 50 billion devices will be connected to the net by the end of the decade in an industry worth 14 trillion dollars.

    Given the size of the market there’s a concern that different standards will affect the industry.

    One objective of Cisco holding its event in Barcelona was to start the process of creating standards around the connected devices as the company’s futurist, Dave Evans, pointed out that getting WiFi standards agreed early meant the technology was quickly accepted as users could be confident of their systems talking to each other.

    Regardless of the standards adopted, the Internet of Things is already growing with industries from mining to logistics connecting their equipment. This is improving productivity and speeding up the supply chain.

    The effects on industries promise to be huge.

    Chambers’ message to CEOs was blunt, “by the time it’s obvious you have to move, it’s too late. Have the courage to think big. Have the courage to take risks.”

    For Cisco the Internet of Things is probably not a risk at all, as the company that dominates the market for the equipment that is the plumbing of the net will almost certainly profit greatly from the adoption of connected equipment.

    Other businesses won’t be in such a good position as their industries change and it’s worthwhile listening to Chambers’ advice.

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  • Validating your market

    Validating your market

    Last week I interviewed Anthony Foy, CEO of Workshare about his business and the growth in the online sharing and collaboration markets.

    When researching Workshare the obvious message is the business can be best described as a Dropbox for enterprises.

    It always pays to be cautious when comparing a business to a competitor as often the managers or founders don’t like mentioning marketplace rivals.

    Frequently, it turns out the rival in the market helps you define what your service delivers.

    A good example of this was a gay and lesbian dating service run by a pair of acquaintances.

    Naturally the obvious comparison was with the Grindr app but the two founders – who we’ll call George and John – had completely different views about this.

    George’s view was “don’t mention the G word” as Grindr was the feared rival while John’s view was that their opposition validated their market and actually made it easier for them to explain their business.

    John’s view turns out to be that of Anthony Foy’s – that Dropbox actually makes it easier for Workshare to articulate its business.

    Investors, customers and staff understand what Dropbox does so there’s no need to for Workshare to convince people there’s a demand for what they do or to explain exactly what their service does.

    This has proved true for many successful businesses. Facebook needed Friendster and Myspace to prove the market for social media existed while Google had Yahoo! and Altavista to show there was a need for an online search engine.

    Just because you aren’t first to the market doesn’t mean you won’t be successful. Sometimes your competitors are your greatest asset in helping the rest of the industry understand exactly what you do.

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  • Pay Pal and the Modern Spice routes

    Pay Pal and the Modern Spice routes

    Online payments company PayPal has released a paper on the The Modern Spice Routes which describes the pattern of online trade across the US, Germany, UK, China, Brazil and Australia.

    The results are a snapshot of how online commerce patterns are evolving.

    PayPal commissioned the Nielsen Company to survey 6,000 online shoppers about their cross border online buying habits to determine some of the characteristics of global internet commerce.

    What immediately stands out in the report is the United States’ dominance with 45% of global market share, China follows with 26%.

    At the bottom of the pack is Australia with 16% and, surprisingly, Germany with 13%.

    The US itself is an interesting study with the most preferred overseas shopping destination being the United Kingdom followed by China.

    Why are people shopping online?

    American respondents were overwhelming shopping overseas to access more variety, with 80% of respondents citing the reasons for shopping offshore being “more variety that cannot be found locally”.

    Finding more variety was the key factor in all the markets. Even in countries like China and Australia were respondents cited saving money as their main reason for shopping internationally online, more diversity in offerings came a very close second.

    That in itself show the opportunity for companies selling internationally  – be unique and don’t offer what can be found at the local WalMart or Tesco.

    Illustrating this, the PayPal report cited Australia’s Black Milk clothing and Germany’s Hatshopping as two international success stories.

    Intra-region trading

    An understated point with the report is just what proportion of international shopping is of each country’s spend – in the United States’ case it is only 18% while in Australia it’s 35%.

    Illustrating those internal trading patterns are the British and German figures that show online shopping in other European nations is substantial, so intra-EU trade is a considerable factor.

    Similarly, the second popular destination, after the United States, for Chinese online shoppers is the Hong Kong SAR. In fact the Chinese statistics show that intra-Asian trade is just as substantial as EU commerce with Japan, Korea and Singapore all feature highly on the list of shopping destinations.

    This illustrates a problem for Australia as it has neither the United States’ massive domestic market or a group of closely integrated neighbours and the high level of international online shopping indicates just how poorly local merchants are doing with their internet strategies.

    Indeed, for Australia that the proportion of online shoppers buying overseas is so high should be a worry for local merchants.

    Today’s modern trade of bulk carriers, courier companies and shipping containers is very different to the spice routes of Marco Polo’s day, the world is evolving around new trading patterns right now.

    For businesses like Australia’s retailers those changed trade routes may not be kind to those who can’t change.

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