Category: future

  • The new Pantopticon

    The new Pantopticon

    There’s a rule in broadcasting that any microphone should be treated as loaded. Regardless of whether you think it’s on or not, you shouldn’t say anything untoward near a microphone that you wouldn’t want to go to air.

    It’s a lesson many politicians have learned, sometimes to their great embarrassment and sometimes with potentially catastrophic consequences.

    Today, in an age where almost everyone has a recording device in their pocket, we all have to be careful. The travails of an Australian Rugby League player, photographed by a friend doing something obscene while drunk on an end of season party, illustrates just how pervasive this surveillance can be.

    In one respect this is good, as we saw with the Qantas A380 mishap in Singapore, a connected public allows the truth to get out despite the hysterical headlines of the media and the spin obsessed control of modern governments or big business. The fact almost everyone has a camera makes officials more accountable for their actions.

    But there is a darker side, this constant monitoring can also be tool for conformity. Should you decide to dissent from the corporate, government or society norm, there is now plenty of material to discredit you – be it a drunken stunt with a dog, a silly Facebook post when you were 17 or a photo of you picking your nose while waiting at a traffic light.

    There’s no shortage of ‘concerned citizens’ who will photograph or record us carrying out actions they believe don’t conform with their ideas what is normal and acceptable.

    Our definition of ‘normal and acceptable’ is becoming more narrowed as well, as a myriad of communications channels allows us to watch only what fits into our view of the world and the rise of social media that lets us filter out those voices we don’t like.

    It’s going to be interesting to see how the connected society develops over the next few year, will we become more insular and conformist or will we use these tools to broaden our horizons?

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  • Thoughts on Media140

    This post was part of the Media 140 Australian Politics of which I was kindly invited as a guest blogger. The focus on the afternoon panel is because this was the specific session I was asked to cover by the organiser, Julie Posetti.

    After an election what panelist and political cartoonist First Dog on the Moon
    described as “three months of despair” a review from a panel of cartoonists,
    photographers and other outliers of the Australian political journalism was always
    going to be well received.

    First Dog’s comments showed the general despair by the electorate at large towards
    a bland performance by both major political parties, particularly in their use of new
    media tools.

    The rest of the afternoon panel on “alternative views on political news” shared First
    Dog’s general attitude, but luckily they made up for that despair with an entertaining
    and funny take on the election and pricking some of the pomposity that can surround
    the social media communities.

    Malcolm Farnsworth (@mfarnsworth) put this best when he described much of
    Twitter as “ego, brown nosery and wankery”. Surprisingly this was taken well by the
    room.

    His point is valid though, we need to keep in mind that one of the attractions of social
    media is we can choose our own friends, particularly in Twitter where we can restrict
    our social circle to those we like and agree with.

    A few of the questions from the floor recognised this as did Julian Morrow
    (@moreoj) with a shameless plug for The Chaser’s iPhone App. In an earlier session
    Claire Wardell had shown how new media isn’t just Twitter and tools like apps and
    clever websites can drive the political discourse just as well as a witty tweet.

    Julian also showed how The Chaser crew were ahead of the curve with taking a
    failed newspaper empire online in the late 1990s. Although his line about Twitter giving “the monkeys the typewriters” also betrayed a Rupert Murdoch style bitterness towards
    new media.

    To further move the issue from social media, Peter Bowers (@mpbowers) raised
    the issues of photographers’ rights and payments, citing the Hudson River plane
    crash as a good example where an agency snapper would have received some
    large rights payments for the early photos of the aircraft floating down the river.

    Peter moved into another aspect of social media and the perils for photographers
    when talking about Parliamentarians taking photos from the floor of the house. In
    the Australian Parliament, there are strict rules about the use of images and he had
    once been bought before the Privileges Committee for breaching the rules with the
    possibility of gaol time for contempt of Parliament.

    What this illustrated in Peter’s opinion was how laws haven’t kept up to date with
    technology. We could also say it’s another example of how people don’t understand
    the real time consequences of seemingly trivial online actions.

    As one of the final sessions for the day, the session was good opportunity to liven up the room with some funny, out of the box and thinking that shot down the thought that the day would be a Twitter love-in.

    Overall, Media140 was a success in examining how the new online tools are changing
    politics and the reporting of it. Having Claire Wardell’s UK perspective and Jeffrey

    Bleich’s view from the Obama campaign showed just how far Australia has to go with
    these tools.

    Probably the biggest message was from the journalist participants – it’s clear many are
    uncomfortable with the public being able to work around the gatekeepers and some
    are downright scared of the abuse they think they receive from the community.

    “It’s all about getting paid” one journalist said. You can’t help but think that was the
    same thing bleated by the loom weavers of 200 years ago.

    What we saw from the OzPolitics Media140 is a community and society in great
    change: The political parties, media and the electorate are working through how these
    tools are going to change the way we vote and how our governments work.

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  • The power of delegation

    Randall Stross of The New York Times looked at Steve Jobs’ years in the wilderness running NeXT Computers and concluded the lessons he learned were essential to making Apple the success it is today.

    While leading NeXT Jobs obsessed about detail, famously leaving his key customers waiting while he discussed the layout of sprinklers in the landscaped gardens.

    On returning to Apple, Stross points out Apple’s management team has been remarkably stable and this stability, borne out of Jobs trusting his key staff to make the right decisions, is one of the reasons for the company’s success.

    As we move into an era where information becomes a commodity and the old style of manager guarding their sources of knowledge becomes irrelevant, the trust based organisation is going to replace the command and control models of the past.

    This is going to challenge to a lot of managers in private and public organisations. It will be interesting to see how enterprises, government agencies and political parties around the world manage those challenges.

    The style of leader raising today is very different from those of the past.

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  • An appropriate broadband policy

    On Radio National’s Life Matters Paul joins Richard Aedy, Jane Bennett and Peter Cox to discuss what the appropriate broadband policy should be for Australia.

    Our previous discussions on this are covered in our Freeways of the Future article and presentation.

    Some of the topics we’ll be looking at include;

    • if we choose to go with the est $43b broadband fibre to the door policy – does this mean they’ll be coming along digging up the street to lay cables into every yard?
    • if we don’t do this but choose to rely on wireless connection from hubs – what does that mean for reliability of internet connection?
    • how do any of the options compare to the current speeds Australian cities, and rural and remote regions have?
    • are we over-building if we proceed to take fibre to every household in the country?
    • are we simply ensuring that we will be ready for expansion of services on the internet?

    The show is live at 9.00am Australian Eastern time and will podcast on the Life Matters site shortly afterward.

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  • The innovation smugglers

    The innovation smugglers

    “Sales staff have bought a pile of iPad’s!” wailed a senior executive last week “they didn’t get authorisation through IT, there are all sorts of security and business risks!”

    This echoed the comments I’d heard a few weeks earlier while doing a workshop on cloud computing, that people were running software as a service applications alongside their businesses’ software without telling their management what they were doing.

    All of this is reminiscent of the spread of personal computers in the late 1980s where IT departments, such as they then were, banned the use of IBM compatible or Macintosh computers because they were outside the control of the organisation.

    The prevailing view was that computer systems were the domain of a select few, running the payroll and doing complex calculations in batches at two in the morning. There was no reason why the average worker should need this sort of technology.

    Eventually, managements realised those subversive personal computers running programs like Wordstar and VisiCalc improved productivity and made businesses more flexible. Within five years few businesses didn’t have computers on the desks of every office worker.

    We’re at the same stage now with cloud computing, social media and portable devices as many of today’s managers see them as at best toys and a threat to their organisation’s integrity. Quietly though, groups within are using theses tools to improve their teams’ effectiveness while not letting IT or senior management know how they are doing it.

    These dissenters are an organisation’s innovators and in a perfect world they would be embraced by managers, directors and shareholders alike as the future of the company.

    Many large organisations though don’t see it this way, as their view of the workplace is that innovation and new ideas have to be signed off by seven layers of management after being cleared by legal, HR and the facilities department.

    This is where the opportunity lies for the smaller, smarter companies. These tools make organisations faster and more responsive to threats and opportunities which is perfect for the nimble and flexible enterprises.

    If you have staff who are smuggling in these tools and devices into your business, consider sitting down with them and getting them to show you how these products improve their work. You may be surprised and it may save you some time in writing stern memos which will be ignored anyway.

    The beauty of these tools is you don’t need to throw out your existing equipment and methods as often these new innovations sit happily alongside the legacy stuff. Cloud services are good example of this where services such as Salesforce and Google Apps work with and often plug into the older, established tools.

    Because they play nice with existing business tools it’s easy to introduce or evaluate new systems by encouraging the innovators to set up groups or pilot projects within the organisation, which is probably what they are doing anyway without telling you.

    In a competitive world, your dissenters are one of your greatest assets, by questioning how and why we use the tools we do, these folk are figuring out how businesses will run in the connected economy.

    The question is, do you want your business to be succeed in this new economy?

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