Category: media

  • The age of the whistleblower

    The age of the whistleblower

    “I would have done it anonymously” when the girl in the middle of the Australian football “dickileaks” scandal was asked what she would have done differently after being ordered by a court not to post any more nude photos of star players she had obtained through a relationship with one of their team mates.

    Having unsuccessfully tried to pass them over the local Melbourne press, who instead tipped off the governing Australian Football League, the girl posted them on Facebook and was quickly shut down by lawyers and a hostile local media more concerned about their access to star footballers than the ethics or behaviour of their beloved sports teams.

    The lesson has been learned with events like this and the systemic corporate shut down of Wikileaks; that the media, big business, governments and the media cannot be trusted.

    For anybody with sensitive information that upsets people in power – be it Julian Assange, a girl with nude footballer photos or a US pilot posting inconsistencies in the Transport Security Administration’s policies – it is essential to get your message out, you don’t have to wait for a producer or editor to decide to publish the story based upon whatever news values they think have priority.

    The next wave of Wikileakers won’t be waiting for Julian Assange to do deals with The Guardian, New York Times or Der Spiegel, they’ll be setting up anonymous websites on services like Blogger or WordPress and hiding their IP address to publish the details directly.

    Sure most of them will get caught, but instead of finding the leaker in ten minutes, as would happen should they post on Facebook or contact a journalist more loyal to powerbrokers than their readers,  it may take the authorities weeks or months to find them and shut them down.

    For the media – who have largely sat on the girl’s story since it first broke in May last year, kept silent on the TSA’s flaws and ignored much of the obvious that is stated in the Wikileaks cables – they are no longer the trusted brokers. Too many journalists and media proprietors have cosy, safe relationships with the organisations they should be reporting upon.

    For those journalists, their cosy world is over. No longer are they the trusted gate keepers with the privileges that come with the position.

    The next generation of media proprietors and journalists understand this and are figuring out the ways to regain trust as sources of factual, useful information.

    Digital technology means there will be many Deep Throats and Daniel Ellsbergs in the future, while they won’t need a newspaper editor to get the message out, a channel to vouch for their veracity will be needed and that’s where trusted journalists will matter.

    Wikileaks and similar direct publishing channels won’t kill media, but it’s going to be a very different world from that of the 20th Century.

    Similar posts:

    • No Related Posts
  • Can we trust online reviews?

    Travel review site Tripadvisor was in the news last week when a british hotelier threatened to sue the service over a subscriber’s poor report that alleged, among other things, a dead mouse was found in their suite.

    Online review sites are changing the way we do business, particularly in the hospitality industries where sites like Tripadvisor, Urbanspoon and Eatibility are becoming the first places people check when planning a meal or holiday.

    The value in these sites are the user reviews, people trust others opinions and experiences far more than they trust marketing material or even the world of professional reviewers.

    For customers and the industry this is a good thing, however there is a downside as anonymous reviewers can’t always be trusted to tell the truth.

    So how do we separate the false reviewers, be they positive ones placed by the establishments or negative ones places by competitors or people with an axe to grind?

    Reviewer profiles
    All review sites show the reviewers’ history. If a reviewer has only one review then the credibility is suspect, particularly if that one review is overly critical or complimentary. Trust reviewers with multiple, fair minded posts.

    The nature of the reviews
    Real reviewers rarely score ten or nine out of ten on all aspects. So treat gushing reviews with suspicion.

    Mixed reviews
    Even the best establishment has a bad day and even if they are perfect there is always a customer who is never happy. Real reviews vary across a range where a venue with top service might see the review scores ranging from 7 to 10 out of 10.

    Review length
    Long rambling reviews praising or criticising everything from the online booking facilities through to the dining room’s cutlery are either the work of plants or a nutters. Most genuine reviews are a paragraph or two.

    Age of reviews
    Establishments change over time, some get better and some go downhill. Newer reviews deserve more weighting although some managements decide it’s easier to fix a problem by making their own reviews so be cautious of a recent wave of positive reviews.

    Regardless of whether managers and business owners like them or not, review sites are here to stay and they are spreading out of hospitality into almost every industry.

    So for business owners, it’s important to take reviews seriously and use the legitimate ones as a reality check to make sure you and your staff are delivering the best possible product.

    For customers, these sites can be a really useful service but they rely on real people giving genuine reviews. If you do use one of these sites to research your travel and dining, give a little back to the community by adding your own honest reviews.

    Review sites are part of the information economy that’s developed around the Internet and we expect trustworthy data to be at our fingertips. Time will tell just how much we can trust these sites

    Similar posts:

    • No Related Posts
  • The good news difference

    Last week, children from around New South Wales gathered at the Sydney Opera House for The Festival of Choral Music. Over the four days the event is run each year, over 2,000 kids perform in the choirs, bands and ensembles.

    Sitting among the proud parents in the audience on one of the nights, I listened to the positive, enthusiastic and uplifting performances and wondered why we aren’t telling more good news stories.

    We all have positive stories about our businesses and there’s a demand for them; it’s no coincidence two of the most popular Internet clips of the year have been the Old Spice Commercial and Air New Zealand “crazy about rugby” safety video. Both are fun, upbeat and quirky messages.

    The Air New Zealand clip also shows how we can make what’s usually a collection of stern warnings into an entertaining topic. It’s also one of the few flight instruction clips that actually shows where the life jackets are, how the oxygen masks work and clearly explains how to share them with children.

    An entertaining and humorous message is worth a thousand dour and negative lectures. Let’s get some light into what we’re telling the world about ourselves.

    While we can’t afford to buy the NZ All Blacks or hire actors and former NFL players like Isaiah Mustafa, the star of the Old Spice commercial and follow clips taking messages through Twitter, we can be telling our stories through positive and entertaining messages.

    With our websites, newsletters, social media feeds and the traditional marketing and communications channels we no shortage of ways to tell the world what we’re doing; let’s get out and do it.

    Similar posts:

    • No Related Posts
  • The good news story

    Last night, 700 children gathered at the Sydney Opera House for The Festival of Choral Music. Over the four days the event is run, over 2,000 kids will have performed in the choirs, bands and ensembles.

    Why aren’t we telling these stories of talent, potential, happiness and beauty? Why are we bogged down in the negative, backward looking view of the world we see in much of our commentary of the world?

    Maybe it’s time for a rethink about the stories we tell.

    Similar posts:

    • No Related Posts
  • X Media Lab: Global Media Ideas

    As part of the Vivid Festival, X Media Lab returned to Sydney in June 2010 to look at how the creative and media industries are adapting to a changing world where societies very different to the existing dominant cultures are rising and asserting their place in the global economy.

    X Media Lab’s Global Media Ideas conference day was billed as exploring “cultural and commercial content in a global world; creative ideas and innovation in media and technology; international media business opportunities; new media and new geographies; and new platforms, applications, and content.” It didn’t disappoint.

    The great thing about X Media Labs is how it brings disparate ideas together and exposes the audience to worldwide trends and developments. The June 2010 Sydney X Media Lab was no exception with a great range of diverse speakers. Here’s a brief rundown of their themes, more comprehensive coverage can be found at Brad Howarth’s Lagrange Point blog;

    Ralph Simon
    Dubbed “the father of the ring tone”, Ralph Simon took us on a tour of innovation that started with the Sex Pistols, through applications like Red Lazer and sites like TuneWiki, which uses crowdsourcing to translate music lyrics, to end with mHealth applications where diabetic children use their mobile phone games to test their blood sugar levels. A broad and exciting view of where the mobile Internet and gaming platforms are going.

    Dana Al Salem
    The founder of Fanshake, Dana showed us how her site is used to connect bands with their fans. Her view is that today’s Gen Ys are just like their hippy grandparents except today’s groovers are wealthier have more technology. An interesting take on “the more things change, the more they stay the same“.

    Gotham Chopra
    Gotham described his journey of setting up superhero cartoons for young Indians and intertwined it with a story of his travels through Pakistan as a journalist. His hope is to replace the influence people like Osama Bin Laden have on the youth of South Asia with more positive role models.

    Parmesh Shahani
    The divide between the richer cities and poorer rural areas in developing nations is often just characterised as a migration story as millions of poor agricultural workers migrate to the cities. Parmesh gave us a broader perspective on what is happening in India including some fascinating case studies of how comparatively older technologies such as satellite TV and SMS mobile messaging are changing rural India.

    Joy Mountford
    Among the geeks and developers, Joy was probably the most anticipated of the speakers having being a designer with Apple and vice president of design innovation at Yahoo! Joy showed us how designers are moving from the “look” of computer programs to “feel”. She also showed us how crowdsourcing has worked for other projects including the fantastic Johnny Cash Project which reworks his Ain’t No Grave into a group video.

    Wayne Borg
    The Chief Operating Officer of twofour54, a content creation hub in Abu Dhabi, Wayne took us through the opportunities of 340 million Arabic Speakers covering diverse cultures and where 200 million are under the age of 25. His presentation showed us much of the development plans of the United Arab Emirates and how the kingdoms are seeking to be the Arab world’s creative centre.

    Nick Yang
    The entrepreneur label is often too easily given away, but no-one could begrudge Nick Yang, founder of KongZhong, ChinaRen.com and Wukong.com for using the title. Nick walked us through his journey of being a young student of Stanford, his return to China and both his and China’s growth over the last decade. He also showed us how his latest venture, Wukong.com, aims to change how search engines work.

    Rob Mason and Scott Halcom
    Local flavour was provided by Rob Manson from Sydney’s MOB Innovation Lab and Scott Halcomb from from SystemK in Japan, who walked us through the worlds of augmented reality. Rob concluded their joint presentation with the view that object recognition is going to change the way we see the world.

    Haidong Pan
    Like Nick Yang, Haidong is the founder of a Chinese Internet service, this time Hudong.com which is a “knowledge media” run along the lines of wikipedia that acts as a news and fact service. His presentation on how social knowledge changes the world was thought provoking in how societies are reclaiming their culture and history back from mass media.

    Anand Giridharadas
    Technology Columnist with The New York Times and International Herald Tribune, Anand challenged us to think about the ethics of the digital world and how foreign cultures are now beginning to colonise the dominant anglo-US culture. Personally I struggled with some of Ananda points as our online ethics should be no different to our off line standards and the US domination of global media stems from it being the richest nation, as other countries catch up with US living standards their cultures will reassert themselves.

    John Penny
    Like Anand, John forced the audience to think; he invited us to consider the problem of the television producer where audience fragmentation has meant we’re approaching the point where the only profitable TV productions will be reality shows and advertorials. John as an Executive Vice President of Starz Entertainment was well placed to walk us through this dilemma. John finished with a call to consider how dis-intermediation will help rebuild the fortunes of those who want to provide well written screen productions.

    Amin Zoufonoun
    As corporate development manager at Google, Amin was probably almost as highly anticipated as Joy Mountford had been earlier. Unfortunately his speech on the development of technologies from the Internet’s “Big Bang” fell flat, largely because the audience know this topic. The talk probably would have worked better with an audience of financiers or CEOs who don’t live this topic the way the X Media Lab audience do.

    Robert Tercek
    To finish a long, stimulating and challenging day Robert Tercek walked us through why great minds like Lord Kelvin, Edison and Einstein had missed emerging technologies in their times and how we can avoid it. Robert sees great opportunities for innovators as successful, large companies entering new markets don’t know more than anyone else and in many cases are blind to the potential of these sectors.

    Overall, X Media Labs was another stimulating and fascinating day. The entrepreneurs and artists who had the opportunity to be mentored over the next two days by the speakers were very lucky to be exposed to this sort of talent.

    The key message from this X Media Labs came from Parmesh Shahani when he said “don’t just look at India as a market, look at it as a source of innovation and inspiration”. We shouldn’t be just looking for the obvious, easy markets but watching the bigger trends that are developing around us.

    Similar posts:

    • No Related Posts