Tag: accounting

Building an ecosphere

How customers, followers and developers make a business dominant in its field

One of the keys to success for a software platform is its ecosphere  – the community of developers, consultants and advocates that grow around a service.

By far the most successful company in building a community around its products is Microsoft, who over the years have attracted hundreds of thousands of developers and partners to support Windows.

Microsoft’s thousands of partners are the company’s greatest asset in beating back the threat posed by Google, cloud computing and Apple. The sheer size Microsoft’s supporter base gives it a natural buffer against competitors.

Apple too have that buffer, in the company’s darkest days during the late 1990s it was the true believers who kept the flame burning. The ecosphere that has developed around the iPhone and iPad has now cemented Apple’s iOS as being the dominant mobile platform.

The same thing happens around various industry software packages, as one company becomes identified as the leader in their sector they develop a following among users in that industry.

At the Xero conference last weekend, the cloud accounting software company showed how an ecosystem of developers, accountants and bookkeepers are developing around their software platform.

Companies as diverse as inventory management, point of sale system and document scanning services are plugging into Xero’s accounting data which adds functionality for customers.

In turn, those third party services makes Xero more attractive to the bookkeepers and accountants looking for ways to make their jobs, and those of their clients, easier.

Xero’s biggest competitor, MYOB, also has that strength with an army of certified consultants from long being the incumbent in their market.

The battle between Xero and MYOB for dominance in the business accounting software market will depend upon how well the incumbent can hold onto their existing markets and the effectiveness in the incumbent building a ecosphere that makes the newer product more attractive.

Disclaimer: Paul travelled to Melbourne and attended the Xero Partner conference courtesy of Xero.

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When tails wag dogs

Have essential functions taken over business?

A recent Business Insider examination of how patent “aggregator” Intellectual Ventures works is a good example of one of the problems in modern business – essential ancillary processes have overtaken doing business itself.

Intellectual property rights are an important part of doing business, however what should be an adjunct to doing business has consumed many enterprises.

As the Business Insider article point out, Intellectual Ventures has become some sort of modern day privateer, extracting loot from hapless companies that cross its path.

This problem with intellectual property is part of a larger problem with lawyers, where they have been given too important a role in business.

In any civilised society lawyers are essential and carry out an important role but in western society over the last fifty the scope of the legal system has expanded so dramatically that now the legal tail wags the business dog.

Today company directors, business owners and entrepreneurs live under the shadow of breaching some obscure law that they had no inkling existed. Of course, the lawyers can help with this.

A similar thing has happened in the financial world, accountants have also moved from being an essential adjunct of business into being at the centre of most enterprises.

Much of this explosion in lawyering and accounting has been due to the increased role of government in our lives; each time a new law or regulation is enacted it makes it harder for the average person, or business owner,  to understand the system.

A cynic can argue this is by design but most government actions are intended to address some injustice or flaw in society. The problem is there are always unintended consequences.

One can also argue that the increased growth in business overheads like lawyers, accountants and patent attorneys is because of fat, prosperous business conditions.

So maybe what western business has seen in the last fifty years has been because of a favorable market place; politicians have introduced a morass of often contradictory financial and legal rules because they know business, and society, can afford it.

Now times have changed and both business and society can’t afford unnecessary overheads it will be interesting to see exactly how our laws and regulations evolve to respond.

Maybe they won’t and we’ll see a black economy develop where whole groups of society ignore the rules, dispense with lawyers and accountants and hope for the best. This would not be good.

Possibly we’ll see legislatures and courts winding back and reigning in some of the more silly and egregious excesses as they recognise society can’t carry the burden and remain productive.

Whatever happens we can be sure the lawyers, accountants and people like Intellectual Ventures will fight hard against any change that reduces their status and income.

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The creative deadbeat

There’s some terrific excuses for not paying bills, some are worth collecting once the pain of extracting the money is over.

This post originally appeared on the Xero Accounting blog under the title “Sorry, we’re not paying you”.

“Your star readings were negative after you serviced my computer,” the astrologer said sweetly, “so I’m afraid I will not be paying you.” Then she hung up. It was a good start to the week.

In business, bad payers are an unfortunate fact of life, one of the redeeming features is most of us end up with a great collection of reasons deadbeat customers give to justify not paying their bills.

Along with the downright strange is the quasi-legal; “your tax file number is in the wrong format, so we can’t pay your invoice” is one of the better excuses I heard in the years of running my business.

“I gave your technician a cup of coffee while she was here, so you’ll have to give me a credit” was another great claim.

A teacher once threatened to report my business to her union on the basis we were exploiting low paid women workers. The funny thing was we’d cut her a big discount because I realised she’d struggle to pay the full rate.

Big boys’ excuses

Those excuses were from smaller customers, but the corporate sector can be no better, some of them treat their suppliers as banks who give them an interest free loan

One multinational suffering cash flow problems decided to pay all bills after 270 days, regardless of the agreed payment terms. They didn’t bother with excuses and their accounts team were blunt – if suppliers didn’t like it, they could sue and wait five years for their money.

That company had its come-uppance when every supplier in the country put the company on a cash up-front basis to avoid a nine month wait.

Another big corporation decided to tangle their contractors in knots by implementing an arcane system involving submitting an invoice by the 30th of month one, backing it up with a statement of account by the 20th of month two paying thirty days later. Make a mistake or miss a date and the whole cycle started again.

Probably the most irritating excuses can come from government departments, a common one being, “our budget has run out for that item, so we can’t pay your invoice until the next financial year. Would you be able to reissue it under a new purchase order for paperclips?”

Chasing the bad news

A truism with collecting debts is the longer we let them slide, the less likely it is they will be paid so we have to be on the ball in chasing those late payers.

In Xero’s accounting software you nominate the due date when creating the invoice and this will appear on the copy the customer receives.

As soon as the due date has passed without payment, follow up with a reminder or a phone call.

Whenever you have a slow payer, it’s best to talk to them. Showing you watch our money closely indicates to the customer that you are serious about your bills.

Identify problem customers

The good thing about late payments is it’s a pretty reliable guide to who is a bad customer – if they constantly pay bills late, then you don’t need them in your business life and it’s time to get rid of them.

More insidious is the good client gone bad – a previously good payer who suddenly starts making excuses could be in financial trouble. If so, it’s worthwhile making sure your business isn’t too exposed if that client suddenly goes under.

At one client the secretary insisted on paying most of our bill out of petty cash. Two weeks later the company, a Scotch whisky broking service, closed shop and left thousands of angry customers and suppliers out of pocket. It took the creditors ten years to get a fraction of their money back and the secretary did us a great favour.

Not every late payer is a bad guy though, even in the best of times good customers can hit a bad patch so making arrangements with a good customer who has hit a rough patch can be a good long term strategy.

Incidentally, the astrology lady eventually did pay her bill. Attached was a note explaining something about planets transiting Scorpio during a waxing moon. We never heard from her again.

At least with bad payers we get to have a laugh at their excuses later, what the best stories you’ve heard from deadbeat customers?

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