Tag: GE

  • Returns in a low growth world

    Returns in a low growth world

    Today GE had their At Work conference in Sydney where CEO Jeff Immelt was interviewed by Westfarmers’ boss Richard Goyder.

    One of the key messages from Immelt in his interview with the Australian conglomerate’s CEO was that finding growth in a flat global economy is going to take hard work and creativity; just relying on increased domestic spending is not longer an option.

    Immelt was particularly pointed about the developed world’s economies, “the US is best since the financial crisis, growth is broad based but it’s still in the two to two-and-a-half percent range. It may be that’s the new normal.”

    “Europe and Japan are pretty tough, forty percent of the world’s economy is still difficult, not going downward but stable and flat.”

    Preparing for a slow growth world

    “We’ve prepared ourselves for a slow growth world but one where you can invest in growth.”

    “There’s still opportunities out there,” Immelt observed. “We’re going to have to make our own growth.”

    Part of that growth story relates to the end of the consumerist era where debt funded consumer spending, particularly in the US, drove the global economy.

    “We are coming out of a time period of the last ten or fifteen years where the US grew four and half percent every year with no inflation. So the US was the dominant economy in the world during the 1980s and 1990s.”

    “We knew that was not going to be the same, so we’re in a world with no tail wind where we think greater focus on things like R&D, globalisation and things like that which will be critically important.”

    Changing business focus

    One of things Immelt did after the global financial crisis was to change the focus of the business away from the consumer finance division that had been a river of gold over the last thirty years back to being an industrial infrastructure company.

    “Everyone needs to paranoid about relevancy and what they do great in the world today. There is no shelf life for reputation or anything else.”

    “The engine of growth in the US when it was growing at its best was the US consumer, both in the combination of their own wealth and in taking on leverage. That was the engine of growth from 1980 to 2007.”

    “It ended badly, but those were big engines of growth. What will be the next engines of growth?” Immelt mused.

    Asian consumers to the rescue

    Immelt sees the rise of Asian economies as being the next growth drivers with over billion consumers rising in affluence.

    Whether those Asian economies can generate the growth that the hyper-developed economies of North America, Europe and Japan were able to provide during the past thirty years remains to be seen given China’s, and most of Asia’s, consumers having nothing like the West’s spending power.

    The truth is we’re decades off Asia’s huddled masses having the economic strength to carry the global economy in the way the western world’s consumers did for the closing decades of the Twentieth Century.

    For economies like Australia that are largely based upon domestic consumption funded by debt, this will mean a massive redirection of the economy away from renovating houses to investing in productive industries.

    Immelt’s message to business leaders is clear; don’t rely on a rising tide of domestic growth to keep you afloat. Companies are going to have to find new markets and products if they want to grow, waiting for customers to arrive is no longer an option.

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  • Securing the industrial internet

    Securing the industrial internet

    One of the big concerns with connecting devices to the public internet is security, particularly when equipment that was never intended to be on the net is suddenly wired up.

    When the world’s computers started to be connected to the Internet in the mid-1990s it became apparent very quickly that most of the operating systems then in use were hopelessly vulnerable to security problems.

    The worry is the same thing will happen today with the Internet of Things, particularly with household equipment which – if the PC industry’s experience is anything to go by – will open up whole new fields of risk to homeowners.

    While having your kettle or home networked hacked could be painful, it’s nothing compared to the risks of infrastructure or vital equipment being compromised.

    So GE’s acquisition of security company Wurldtech is an important development as it focuses on the software aspects of its products and the Industrial Internet – GE’s own term for the internet of things.

    Techcrunch’s Ron Miller has a good run down on GE’s purchase of Wurldtech where Neil McDonnell, the CEO of the acquired business, describes the company’s two pronged approach to security.

    First, they do testing to discover vulnerabilities in the system and they certify sites that are secure. Secondly, they provide specific security solutions around a system such as a substation or pump.

    For GE, Wurldtech will help them secure existing infrastructure and equipment that’s being connected to the net, what they learn should also help designers of the next generation of equipment build security into their products.

    GE’s acquistion of Wurldtech is another example of just how seriously engineering companies are taking security in the internet of things, hopefully those building consumer systems are paying attention too.

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  • Bringing manufacturing home

    Bringing manufacturing home

    In the 1980s General Electric, like most US companies, sent most of its appliance manufacturing offshore.

    Now its coming home.

    The Atlantic Magazine looks at how General Electric is resuscitating manufacturing at Kentucky’s Appliance Park as management finds US workers are more skilled and productive than their equivalents in Mexico or China.

    An important part of the article is how critcal supply chains are; manufacturing hubs rely upon having a community of skilled service providers and suppliers around the factories while being close to customers improves and simplifies logistics.

    In the latter case, it now take hours or days to deliver products to customers’ stores or warehouses rather than the five weeks it takes from China.

    The cost of those goods is lower too, the Kansas made GeoSpring heater sells for $1299 while the Chinese product sells for $1599.

    What is most notable though is how designers and managers now have a better understanding of the manufacturing process; where under the oustourced model the difficulties in assembly were none of their business, now they are far more deeper and directly involved.

    This really goes to the core of what an organisation does – in the 1980s it was fashionable to talk of the “virtual corportation” where everything the business did was outsourced except for the managers who were employed solely to pocket their bonuses.

    In the 1990s and early 2000s that “virtual corporation” became a reality as manufacturing and customer support were offshored and logistics was outsourced.

    One of the best examples was customer support where looking after the needs of those who buy the company’s products were secondary to the need to cut costs.

    This focus on cost cutting over customer service hurt Dell badly in the 2000s and it continues to hurt many organisations – particularly telcos and banks – today.

    The weakness in the “virtual corporation” model was the company ended up adding little more value than the brand name and eventually those offshored manufacturers and call centres took control of the business’ goodwill and intellectual property.

    Eventually the hidden costs of offshoring became too obvious for even the most craven, KPI driven manager to ignore and suddenly manufacturing in the Western world became competitive again.

    Sadly, the fixation on dirt cheap labour has damaged many industries beyond the point where they can be salvaged with too many skilled workers lost and the ecosystem of capable suppliers destroyed. These are costs where tomorrow’s managers will rue the short sighted actions of yesterday’s corporate leaders.

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