Tag: identity

  • Re-evaluating social media

    Re-evaluating social media

    We often forget the Internet as we know it is less than thirty years old and many of the social media tools we use have been around for less than five.

    In such a new field, we’re all learning and experimenting which means some tools become essential while others are recognised as yesterday’s shiny toys.

    As the depth of the name wars and the related privacy issues become apparent, it’s worthwhile re-evaluating how we use these services. Here’s how I’m now using some of the online social media platforms.

    Foursquare

    I quite like Foursquare, the idea of knowing which friends are nearby when you’re out on the town is great. But as someone who has a dismal social life, it was wasted on me.

    The gamification angle is interesting, but the privacy implications of the service make me uneasy. I’ve stopped checking in and will probably close down my account pretty soon.

    Empire Avenue

    As a sociological experiment on the rampant egos and deep insecurities of the social media community, Empire Avenue is wonderful. Otherwise, it’s just another spammy online application trying to harvest personal information – I came, I saw, I decided life was too short.

    Quora

    On first glance, Quora looked good, but the changing of posts by moderators concerned me, the cliqueiness of users was the killer and I closed my account. I suspect Google Plus will kill this platform.

    Google Plus

    Apart from being a Quora killer and having some interesting collaboration feature, there doesn’t seem to be a compelling reason to use Google Plus instead of Facebook.

    While it’s in its early days, I’m finding it less than compelling while Eric Schmidt’s claim it is an identity service rather than a social media platform deeply unsettles me and makes me less likely to engage in conversations on the service.

    Facebook

    When Facebook first became available I was intrigued as able to connect with relatives along with past and present friends always struck me as being one of the Internet’s killer apps. As various business features evolved, it was clear Facebook was a serious online tool.

    The problem with Facebook has been the way strangers become friends, not to mention how acquaintances and relatives have a habit of posting private things you don’t particularly care to know about, along with the wave of invites to games and applications that come and go.

    Overall, I’ve been using Facebook for business purposes rather than sharing private information for nearly two years now. That works, but it isn’t the intended use and I’m probably not getting the maximum benefit although I am preserving some modest degree of privacy.

    Linkedin

    As a means to establish your professional credibility, LinkedIn is unbeatable. For those with a lot of time, the various professional LinkedIn groups can be a valuable way to show your industry knowledge.

    One thing that surprises me is how many people notice your status changes so it is certainly a good way of keeping your business network up to date with what you are doing.

    The concern with LinkedIn is similar to Facebook and Google Plus in that there’s a lot of market intelligence being gathered on our professional networks and the recent attempt to ‘enhance’ social advertising around our online personas does not fill me with confidence that LinkedIn is the best platform to be displaying our professional abilities.

    Twitter

    I’ve had a turbulent relationship with Twitter and it took me three attempts to really see the point. I’m still careful about what I post and who I follow.

    However Twitter has become my main news source and I find it keeps me ahead of the major media outlets. For this reason alone, Twitter has become the social media service I use the most.

    What occurs to me in writing this is that these social media tools are really about listening, not talking or marketing. Perhaps that is the point we’re missing in the noise generated by these services, that listening is where the real power lies in these online platforms.

    The six tools I’ve listed are just a small subset of a massive range of social media services, I’d be interested in hearing which ones you find useful and why.

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  • How Google’s identity obsession hurts

    How Google’s identity obsession hurts

    Imagine giving a presentation at a conference where you fire up a live demonstration of a product you’ve been urging the audience to use and the audience start giggling.

    You turn around to find a bright red message at the top of the screen stating your account has been suspended. It wasn’t there the night before and you certainly didn’t receive an email warning you this had happened.

    Embarrassing or what?

    That happened to me with Google Local earlier this and the many stories like it illustrates a serious management problem within the world’s biggest search engine company.

    Local search – where businesses can be found online based on their location – is one of the main web battlefields with Google and Facebook, along with outliers like News Limited and Microsoft, are competing to get business of all sizes to sign up.

    Recently though Google seems to be going out of its way to squander the massive opportunity they have in this sector despite the CEO, Larry Page, identifying local services as one of their priorities.

    Despite Google’s intention to promote Places – as their, and Facebook’s, local search platforms are called – many businesses are finding the company’s arbitrary and often incorrect application of its own rules and Terms of Service difficult to understand and use.

    “I have found that with the ‘moving target’ Google is presenting to businesses” said Bob, a commenter on one of my blogs, “is paralyzing them from doing exactly what Google wants, which is updating and providing fresh content on their listings pages.”

    In many ways, this is a small front on the “nymwars” that has broken out since Google introduced their Plus social media service and started enforcing their “rules” on “real names”.

    Unfortunately their real names “policy” – and I use inverted commas deliberately – is vague and arbitrary with users finding their accounts suspended despite signing up with “the name your friends, family or co-workers usually call you” as required by Google.

    Account suspensions are wide and varied; some people, quite legally, have a name without a surname, others have a combination of languages such as Chinese or Arabic, while others have simply fallen foul of the computer and Google’s secretive bureaucratic culture.

    This secretive bureaucracy would be funny if it wasn’t so downright hypocritical. Any correspondence with Google about account suspensions either on Places or Plus is signed off by an anonymous functionary from “no-reply” email address. So it appears real identities, and accountability, don’t extend to the company itself.

    Last week at the Edinburgh International TV Festival, Google’s chairman Eric Schmidt, announced Plus is not a social media platform, but an “identity service”. Good luck with that, Eric as your staff’s arbitrary and often incorrect interpretation of the company’s own rules doesn’t engender confidence in any identity verified by Google.

    That announcement by Google’s chairman should worry investors, as this is a company that is first and foremost an advertising company powered by the best web search technology.

    Management distractions such as becoming an “identity service” or buying a handset manufacturer distract focus from the core business and result in the mess we’re seeing around business and private accounts.

    For the moment, Google Places remains a service that businesses must list on given the visibility the results have when customers search the web for local services and products.

    If you aren’t already on Google Places, do sign up but make sure you get your listing right first time as editing your profile once it’s up risks your account being suspended or cast into “pending” purgatory.

    Should you have already an account, leave it alone as any change risks coming the attention of Google’s anonymous bureaucrats.

    Hopefully, this madness will pass and Google will clarify their policies, ground them in the real world then enforce their terms fairly and consistently. Until then, you can’t afford to rely on your personal and business Google accounts.

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