Tag: marketing

  • Dealing with an app driven world

    Dealing with an app driven world

    “It isn’t easy to create apps for the real world,” is the opening line of this morning’s VM World conference in San Francisco.

    That line encapsulates the challenge facing almost every company, not just tech companies like VMWare, in the face of shifting marketplaces and technologies.

    One of the biggest business shifts is the move to mobile technologies. This isn’t just changing marketing and user experiences but also changing companies’ operations as staff increasingly use their own smartphones and tablets to work.

    Managing a shifting market

    That shift though is not simple, as ZD Net reports Facebook’s move to ‘mobile first’ was a tough path in the words of the company’s senior engineer Adam Wolff.

    “I think everyone would say it was worth it, but it was extremely painful,” Wolff admitted, explaining each sub-team was building in their own ways because there was no one to crossover with necessary knowledge.

    Facebook has probably been the most successful company is dealing with the mobile shift and their difficulties despite their massive resources show just how difficult it is for companies to change not just their technology, but their business processes and in many cases the entire mindset of the organisation.

    Those pain points in transitioning between ways of doing business is where opportunities lie, for VMWare they are seeing IT departments struggling with the development and deployment of apps along with the security risks of staff bringing their own mobile devices.

    Happy coincidences

    For VMWare, this is a happy coincidence in that their main business of computer virtualisation is as much at risk from the shift to cloud computing and mobile applications as any other business. By offering the tools for companies to manage that shift, they can retain their place in the market.

    The threat though is this space has many other contenders – not least Facebook itself with its open source React platform the company developed out of its experiences in developing its mobile product.

    One of the strengths VMWare has is being an incumbent, which is why they are pushing their ‘hybrid cloud’ offerings where companies use both their own data centres along with the public cloud providers such as Amazon and Microsoft.

    Stuck with sunk costs

    For large corporates with huge sunk costs in their own infrastructure and those with security or operational reasons for keeping some of their functions in house that hybrid strategy makes sense as it’s unlikely any board or CIO is going to happily burn their existing systems and process down and go to a ‘pure cloud’ or mobile strategy.

    While catering to that market is lucrative for the moment, the longer term risk is that the next wave of large corporations – and today’s high growth businesses – are pure cloud companies.

    For the companies catering to the old ways of doing business, for the short term there’s profits to be made in the pain points from an evolving marketplace but in the long term it’s how well businesses are placed for the world the end of that transition that will guarantee their survival.

    The process facing software companies like VMWin dealing with as business shifts is a challenge faced by almost all industries, the question is how to adapt to a very changed way of working.

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  • Marketing and the Internet of Things

    Marketing and the Internet of Things

    “There is no perfect product,” says Jim Fish, “but the Internet of Things makes it possible to deliver a close to perfect message.”

    Fish, the Chief Innovation Officer & VP Global Automotive Diagnostics at Bosch North America, was speaking to Decoding the New Economy ahead of his visit to Sydney to speak at the 2015 ADMA Global Forum.

    For marketers, the connected car and the Internet of Things presents a unique set of opportunities, particularly when overlaid with today’s social media tools.

    “If you think about your ability to message with today’s Facebook and the ability for marketers to micro-target messages so you could push a message to people according to things they’ve shown preference for or things that they have liked.”

    “The next leap frog ahead from an automotive perspective is in vehicle advertising specific to vehicle and location,” says Fish. “There is a battle for the real estate in vehicle’s infotainment systems. The automakers are placing a lot of effort in delivering the experience the mobile user desires.”

    In the auto industry this has seen a battle between software vendors to stake a position on the smartcar’s dashboard. Fish sees Google with its mapping, search and advertising technologies as being the best placed in that field but doesn’t think there will be one single winner in the automobile space.

    Smart Connected Living

    One of the biggest opportunities beyond marketi Fish sees is in combining the smarthome with the connected car. “We see this exploding,” he says of Bosch’s future plans. “We see it as perfectly integrating,”

    Fish sees how the connected home integrates with other technologies to provide seamless connectivity for people. Even if people lose their smartphones the smart house will be able to inform and communicate with them.

    Again, combining the information gathered by social media and other services presents opportunities for businesses and governments.

    Networking the smart city

    For the smart city, Fish sees connected cars providing a key part in managing and planning the towns of the future citing how the Michigan Department of Transportation sees how equipping vehicles with road monitoring sensors could save the state 11 million dollars a year in inspection costs.

    Fish also cites how cities are experimenting with monitoring how taxis and public vehicles are using their windshield wipers to determine weather conditions. The US Department of Transportation flags the smartcar as the mobile weather station.

    Again Fish sees Google as having an advantage in applying these technologies with their acquisition of Israeli traffic crowdsourcing service Wayze.

    “Crowdsourcing is in its infancy. There are many things computers can do but there are some things they will never be able to do. There are some human elements still required.”

    Fish sees much of our understanding of what we can do with the internet of things and the data we generate from it as being in its infancy. The real value lies in extracting the value from it. For marketers the journey is only just beginning.

     

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  • The Chinese sock fallacy

    The Chinese sock fallacy

    “We have an addressable market of four hundred million dollars a year. It’s a huge opportunity and we could win half of it.”

    The business manager speaking – who we’ll call John – was talking about the potential market for his company’s small business product that promises to earn around two hundred dollars a year.

    How John came to the four hundred million dollar number was simple. He multiplied the two hundred dollars by the two million small businesses in Australia.

    John had fallen for the ‘Chinese sock fallacy’ where a simplistic assumption creates the illusion of a huge market. The idea being that there are a billion people in China all of whom will own five pairs of socks so therefore there’s demand for five billion pairs of socks.

    The key part of the fallacy is not knowing whether those billion Chinese or two million Aussie small businesses want your socks or cloud computing services.

    Other complications include who are the incumbents currently selling to that market, how many pairs of socks do most Chinese people own, how often do they replace them and what do they pay for a new set?

    Suddenly things get complex and the assumptions don’t look so promising as we find with John’s projection of his market.

    Looking at the figures for Australia’s small business sector with 61 percent of enterprises having no employees, it’s hard not to conclude most are contractors or consultants who mostly don’t need John’s cloud service.

    So the Chinese sock fallacy strikes again.

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  • Are brands doomed?

    Are brands doomed?

    A few days ago we covered the Great Transition research paper by Colonial First State Funds Management’s James White and Stephen Halmarick and followed up with a piece in Business Spectator looking at the ramifications for the Australian economy.

    One of Halmarick and White’s assertions is that brands are dead as consumers in emerging economies don’t care about corporate names and in developed nations people have better information about local businesses.

    The former argument seems flawed from the beginning; Apple for example is making huge inroads in China while local manufacturers like Lenovo, Huawei, Great Wall and Haier are all working hard to establish their names in international markets.

    In developed markets, White and Halmarick’s views have more basis with brand names not having the cachet they once did now consumers have a global platform to voice complaints and find alternatives.

    A good example of brands that are struggling are companies like Microsoft and McDonalds, although in the case of both companies this could be more because of a shift in the marketplace rather than better informed consumers.

    However brands are surviving as they lift their game and adapt to changed marketplaces, in fact its possible to argue that today’s consumers are more responsive to brand names than ever in the past.

    A good example of this is again Apple which has more fans than ever before. Apple are also a good example of how big corporations can invest huge amounts into new technologies and products to give them an advantage over upstarts.

    We should also remember that brands as we currently know them are largely a Twentieth Century phenomenon born out of the development of mass media communications and many of today’s household names came into the culture thanks to television in the 1950s and 60s.

    So as creatures of last century’s media it’s not surprising that brands are having to evolve to a changed world, some of them will thrive and grow while others will shrivel away.

    It’s safe to say though that the concept of brands isn’t dead, although many of the names we know today may not exist by the end of the decade.

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  • Daily links – Chinese property developers go onto internet

    Daily links – Chinese property developers go onto internet

    Today’s links have a distinctly Chinese flavour around them with a look at how the country’s smartphone manufacturers are coming to dominate their market, Tencent’s plans for global domination and how property developers are looking to the internet to save their falling sales.

    Uber and Microsoft make their regular appearances to round out the links in their changes to billing and security.

    Chinese property developers turn to the web

    Faced with declining sales, Chinese property developers embrace – the Internet!

    How Chinese smartphone makers are beginning to dominate the market

    The rise of China’s smartphone makers: 10 of the top 17 smartphone manufacturers now come from China.

    An interview with Tencent

    Business Insider has an intriguing interview with one of the VPs of Chinese internet giant Tencent.

    In his Q&A, S. Y. Lau discusses how Chinese communities are seeing their incomes rise due to the internet. One of the famous case studies of connectivity are India’s Kerala fishermen who used SMS to arbitrage their market. We may be seeing a similar story with Chinese tea farmers.

    Microsoft restrict warning of patches to paying customers

    In a short term money grabbing exercise, Microsoft have unveiled a plan to only inform enterprise customers of upcoming security patches. My prediction is this won’t last.

    Uber cuts prices

    Car hiring service Uber has cut its fares in thirty US cities while guaranteeing drivers their incomes. This is probably a move to keep competitors like Lyft at bay.

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