Tag: privacy

  • How the Internet of Things could overtake the law

    How the Internet of Things could overtake the law

    Last March the Australian internet industry celebrated twenty years of commercial operations with the Rewind/Fast Forward conference that looked at the evolution of the online economy down under and its future.

    Naturally the Internet of Things was an important part of the discussion looking at the internet’s future and one of the panels examined the effects of the IoT on industry and society.

    During the session chairman of the Communications Alliance industry association, John Stanton, raised an important point about how the IoT creates problems for existing laws and the regulators as a wave of connected devices are released onto the market place.

    The risks are varied, and Stanton’s list isn’t exhaustive with a few other aspects such as liability not explored while some of the issues he raises are a problem for other internet based services like cloud computing and social media.

    Roaming rules

    Having fought many regulatory battles over roaming charges and access between networks, it’s not surprising Stanton and the Communications Alliance would raise this as an issue.

    Dealing with roaming devices will probably be a big challenge for mobile Machine to Machine (M2M) technologies, particularly in the logistics, airline and travel industries. We can expect some bitter billing battles between clients and their providers before regulators start to step in.

    Number schemes

    Again this is more an issue for mobile M2M consumers. Currently every SIM card has its own phone number once the service is activated.  It may be that regulators have to revise their numbering schemes or allow providers to use alternative addressing methods to contact devices.

    Data sovereignty

    Where data lives is going to continue to be a vexed issue for cloud computing consumers, particularly given the varied laws between nations.

    Short of an international treaty, it’s difficult to see how this problem is going to be resolved beyond companies learning to manage the risks.

    Identity management

    Data integrity is essential for the IoT and accurately determining the identity of individuals and devices is going to be a challenge for those designing systems.

    Over time we can expect to see some elegant and clever solutions to identity management in the IoT however masquerading as a legitimate device will always be a way malicious actors will try to hack systems.

    Privacy

    For domestic users, the privacy of what remains in data stores is going to be a major concern as domestic devices and wearables gather greater amounts of personal information. We can expect laws to be tightened on the duties and obligations of those collecting the data.

    Access Security

    Who can do what with a networked device is another problem, should a malicious player or a defective component get onto the system, the damage they can do needs to be minimised. What constitutes unlawful access to a computer network and the penalties needs to be carefully thought out.

    Spectrum allocation and cost

    Governments around the world have been reaping the rewards of selling licenses to network operators. As the need for reliable but low data usage IoT networks grows, the economics of many of the existing licenses changes which could present challenges for both the operators and governments.

    Access to low cost and low data access networks

    Following on from the economics of M2M networks, the question of mandating slicing of scarce spectrum for IoT applications or reserving some frequencies becomes a question. How such licenses are granted will cause much friction and many headaches between regulators and operators.

    Commercial value of information

    How much data is worth will always be a problem in an economy where information is power and money. This though may turn out to be more subtle as information is only valuable in the eyes of the beholder.

    Where information becomes particularly valuable is in financial markets and highly competitive sectors so we can see the IoT becoming part of insider trading and unfair competition actions. These will, by definition, be complex.

    Like any new set of technologies the internet of things raises a whole new range of legal issues as society adapts to new ways of doing business and communicating. What we’re going to see is a period of experimentation with laws as we try to figure out how the IoT fits into society.

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  • Clawing back our data – Telstra makes metadata available to customers

    Clawing back our data – Telstra makes metadata available to customers

    Today Australian incumbent telco announced a scheme to give customers access to their personal metadata being stored by the company.

    In a post on the company’s Telstra Exchange blog the company’s Chief Risk Officer, Kate Hughes described how the service will work with a standard enquiry being free through the web portal with more complex queries attracting of fee of $25 or more.

    The program is a response to the Australian Parliament’s controversial intention to introduce a mandatory data retention regime which will force telcos and ISPs to retain a record of customer’s connection information.

    We believe that if the police can ask for information relating to you, you should be able to as well.

    At present the scheme is quite labor intensive, a request for information involves a great deal of manual processing under the company’s current systems however Hughes is optimistic they will be able to deal with the workload.

    “We haven’t yet built the system that will enable us to quickly get that data,” Hughes told this website in an interview after the announcement. “If you came to us today and asked for that dataset it wouldn’t be a simple request.”

    The metadata opportunity

    In some respects the metadata proposal is an opportunity for the company to comply with the requirement of the Australian Privacy Principles that were introduced last year where companies are obliged to disclose to their customers any personally identifiable information they hold.

    For large organisations like Telstra this presents a problem as it’s difficult to know exactly what information every arm of the business has been collecting. Putting the data into a centralised web portal makes it easier to manage the requirements of various acts.

    That Telstra is struggling with this task illustrates the problems the data retention proposals present to smaller companies with far fewer resources to gather, store and manage the information.

    Unclear requirements

    Another problem facing Hughes, Telstra and the entire Australian communications industry is no-one is quite clear exactly what data will be required under the act, the legislation proposed the minister can declare what information should be retained while the industry believes this should be hard coded into the act which will make it harder for governments to expand their powers.

    What is clear is that regardless of what’s passed into law, technology is going to stay ahead of the legislators, “I do think though this will be very much a ‘point in time’ debate,” Hughes said. “Metadata will evolve more quickly than this legislation can probably keep pace with so I think we will find ourselves back here in two years.”

    In many ways Australia’s metadata proposals illustrates the problems facing governments and businesses in managing data during an era where its growing exponentially, it may well turn out for telcos, consumers and government agencies that ultimately less is more.

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  • In tech we trust

    In tech we trust

    “There is a big problem with trust today,” says cable operator Liberty Global’s Micheal T. Fries.

    He was sitting on a fascinating panel at the World Economic Forum this week with Yahoo! CEO Marissa Mayer, Salesforce founder Marc Benioff and World Wide Web creator Tim Berners-Lee looks at the issue of trust in the tech world.

    In a world where everyone wants access to our data, it’s a pertinent and timely discussion from people at the front line of where these issues of ethics and privacy are being dealt with.

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  • Burning user trust

    Burning user trust

    The Guardian today has a stunning expose on the Whisper social media network and its practice of tracking users.

    In trying to sell its services to the Guardian, the company showed that it was betraying their promises of anonymity to its users.

    Whisper’s behaviour is particularly disgraceful given the service’s promise of user confidentiality and their changing of their terms of service only shows the company’s struggle to understand ethics.

    No social media service can afford to burn user trust in the way Whisper has.

    If you’re going to promise users anonymity and security then you better deliver. Whisper has failed

     

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  • You’re being scanned

    You’re being scanned

    A  cute little story appeared on the BBC website today about the Teatreneu club, a comedy venue in Barcelona using facial recognition technology to charge for laughs.

    In a related story, the Wall Street Journal reports on how marketers are scanning online pictures to identify the people engaging with their brands and the context they’re being used.

    With the advances in recognition technology and deeper, faster analytics it’s now becoming feasible that anything you do that’s posted online or being monitored by things like CCTV is now quite possibly recognise you, the products your using and the place you’re using them in.

    Throw all of the data gathered by these technologies into the stew of information that marketers, companies and governments are already collecting and there a myriad of  good and bad applications which could be used.

    What both stories show is that technology is moving fast, certainly faster than regulatory agencies and the bulk of the public realise. This is going to present challenges in the near future, not least with privacy issues.

    For the Teatreneu club, the experiment should be interesting given rich people tend to laugh less; they may find the folk who laugh the most are the people least able to pay 3o Euro cents a giggle.

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