Tag: Uber

  • Creating a new class of worker

    Creating a new class of worker

    With the ‘sharing economy’ becoming more widespread and freelance workers possibly being the norm in the future, the question of how are they defined arises.

    The simple answer is they become contractors after the California Labor Commission ruled for an Uber driver in a dispute over expenses incurred on the job. However it’s still possible that the level of control many of these services exert over workers may see many defined as employees.

    For the ‘sharing economy’, the definition is important as the business model depends on shifting all the costs onto the contractors and customers. The service, like Uber and AirBnB, is only there ostensibly as a platform to match buyers and sellers.

    Buzzfeed’s Caroline O’Connor suggests a third definition of worker, a ‘dependent contractor’. Under this category contractors would receive social security benefits, insurance and other features of permanent employment with the flexibility of being on call.

    In many ways O’Connor’s suggestion is similar to the national insurance schemes of many European countries where workers contribute towards their eventual retirement or for the benefits they may receive should they be unfortunate to become sick or unemployed.

    While the suggestion is worthwhile, it’s still not hard to see how the ‘sharing economy’ companies would want to put their contractors in whatever category reduces their costs and risks.

    The discussion about workers’ protection and social security benefits needs to be had as we enter a period of economic change not dissimilar to the 1920s or late nineteenth Century where work patterns changed and there was substantial dislocation.

    As the 1920s saw the start of concepts like unemployment and sickness benefits, we will need new employment and social security concepts develop to cater for the new economy and modern workforce.

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  • The sharing economy’s wobbling wheels

    The sharing economy’s wobbling wheels

    Ride service Uber had a setback last month when the California Labor Commission ordered the company pay one of its drivers, Barbara Ann Berwick, over four thousand dollars for expenses.

    For sharing economy services like Uber this is a problem as their business model depends upon shifting all the costs and as much of the risks as possible onto contractors.

    Should the ruling set a precedent the economics of these services start to look shaky and could even challenge the shifting of risks to users and contractors.

    Take away the new age romanticism spouted by some over services like Uber, Freelancer and 99 Designs and there’s a ruthless business model that minimises costs and risks, that low level of overheads is why these companies have been so successful in attracting investors.

    For the workers, carrying the costs and the risks isn’t such a good deal. “If you work it out,”Barbara Berwick said, “if I didn’t get compensated for expenses, I’d be working for less than minimum wage.”

    While the ruling makes life less precarious for drivers like Berwick, it may curb the enthusiasm of the investor community for the sharing economy.

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  • Lake Wobegon and the sharing economy

    Lake Wobegon and the sharing economy

    New York Times columnist Maureen Dowd can’t get an Uber because her feedback score isn’t high enough.

    Similarly, when the Philadelphia Citypaper’s Emily Guendelsberger went undercover as an Uber driver she too found feedback scores determined how much work a contractor won.

    Guendelsberger found a driver with feedback score of 4.6 risked being dropped by Uber while Dowd discovered her rating of 4.2 meant drivers didn’t want to take her.

    Both these numbers are out of five and translate to 84% for Dowd and 92% for drivers.

    If you’re the type that works from the baseline of giving three out of five for delivering a service as described then adding points for exceptional performance or deducting marks for a poor experience then you’re messing with the system.

    With the Uber scoring model – and one suspects this is the same with most of ‘sharing economy’ feedback mechanisms – the baseline mark is a perfect five with small increments deducted for poor performance.

    Basically the curve is squeezed up to the right. Business Insider reported last year that only one percent of trips receive a rating of one or less and five percent below three.

    In Garrison Keillor’s Lake Wobegon every child is above above average, it seems in the world of the sharing economy almost every participant is in the top ten percent.

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  • Acting beyond the law

    Acting beyond the law

    Uber and other car services are claiming US disability laws don’t apply to them The Daily Beast reports.

    It’s hard to think of how Uber can do more to alienate the community with the service pushing legal boundaries in many cities, avoiding taxes and trying to skirt employment laws.

    The danger for all the new wave of companies in their trying to dodge laws is they are inviting restrictive legislation, particularly if they’ve alienated the community and electorate.

    It may well be time for companies like Uber, SideCar and Lyft to start showing a bit of humility and tact. Hubris and arrogance may come back to haunt them.

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  • Adapting to a new economy

    Adapting to a new economy

    Taxis have gotten their ass kicked” says Hansu Kim, owner of San Francisco’s oldest taxi company.

    Kim’s company, DeSoto, is changing the name it has held since the 1930s to Flywheel in an agreement with the taxi hailing app of the same name. The San Francisco Chronical describes how DeSoto and the city’s other taxi companies are finding times tough now Uber and other services have moved into what was a safe, regulated business.

    DeSoto’s move is a sign of the times as older business models evolve; moving to an app based hailing service improves the experience for everybody in the cab industry and radically changes the economics of getting a ride across town.

    The main reason for Uber’s success is being able to identify both drivers and passengers which improved confidence in the system. In turn, this changes riders expectations and taxi’s fare structures.

    For companies competing with Flywheel the question will be do they participate in this service or do they create their own app. For the industry in general it makes sense to share the infrastructure but for uses it may well be in their interest to have competing apps with different levels of service.

    As the levels of car ownership continue to fall, how taxi hailing and car hire apps evolve will drive the development of our cities through this century. DeSoto and Flywheel’s experiment is the start of many as older businesses adapt to a changing economy.

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