5 ways to manage information overload

If President Obama struggles with his information overload, how can the rest of us deal with it? Here’s five ideas on how to manage the inbox deluge.

In a speech to university graduates on the weekend President Obama described some of the problems we face with information overload. That the US President struggles with it despite his army of secretaries, assistants and advisors shows just how big the task has become for the rest of us.

Albert Einstein famously said “information is not knowledge” and that’s certainly true of the net. We need ways to process the data that comes pouring in so we understand the context and value of what we’re reading. Here’s five ways to manage your information overload;

Mail Rules

For most business people, email is the first thing we look at each morning and it’s where half the day can easily disappear. The mail rules built into every email reader help you filter the important from the not so important.

It’s also worthwhile reviewing your email subscriptions every few months and unsubscribing from newsletters that no longer interest you. The less clutter, the better.

Google Alerts

“Unknown unknowns” is a quote from a less esteemed historical figure and there’s a lot we don’t know happening on the net that can affect our lives and businesses. The Google Alerts tool gives you a regular email summary of what’s appeared on the web for any search term you enter.

The right terms in Google Alerts gives you an insight on news and trends about your industry, competitors and customers. It’s a great, but underused, market intelligence tool.

Twitter

90% of what you read about Twitter discusses marketing, in my view Twitter’s real value lies in following smart people who tweet smart things. You get the benefit of the accumulated wisdom of the people you follow and the things they find interesting.

These days I find I spend as much time reading links I’ve saved from Twitter as I do surfing the net. It’s become an invaluable tool.

RSS Feeds

Most websites have a built in feature called Really Simple Syndication, or RSS feed, which pumps out updates to the site as they happen. You can use the built in RSS features in your browser’s bookmarks folder or a dedicated feed reader to keep up to date with your favourite websites. Just click on the subscribe button most websites feature.

Favourites

Bookmarks or favorites is the oldest way to save information off the web and it can result in overload of its own. If you keep your bookmark folders organised, it can be a treasure trove of useful information.

We’re at the early days of the information economy and the flood of data which engulfs us is going to get even greater. The challenge for all of us is to learn how to manage this so we can derive the best benefits from this new economy for our businesses, society and families.

As President Obama said in last weekend’s speech at Hampton University, Virginia;

“What Jefferson recognized… that in the long run, their improbable experiment — called America — wouldn’t work if its citizens were uninformed, if its citizens were apathetic, if its citizens checked out, and left democracy to those who didn’t have the best interests of all the people at heart.

“It could only work if each of us stayed informed and engaged, if we held our government accountable, if we fulfilled the obligations of citizenship.”

The same is true of our personal and business lives as it is of our citizenship. Get informed.

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Five ways to deal with our changing economy

The last twenty years have seen massive changes in the way businesses operate, how do you prepare your ventures for the next two decades?

Last week broadcaster Tony Delroy celebrated twenty years of hosting the ABC’s Nightlife spot. The Gadget Guy, Peter Blasina, and myself joined Tony to look at where technology has changed over the twenty years he’s been on air.

One of the things that stood out was how the business world has changed radically; today’s workers have all the tools at their fingertips that once only the the biggest organisations could afford. The amazing thing is the change has only just begun. Most of us are still running our businesses the way our parents did in the age of telex machines and snail mail.

We may have got away with this for the last twenty years, but the rate of change is accelerating and smarter businesses are figuring out how to best use the existing tools while adopting new technologies. Here’s five ideas on how to keep up with our evolving economy.

Train your staff

Last Monday I met a lady who cuts and pastes in the old way, with scissors and glue, because she’s “hopeless with computers”. She’s in her early thirties.

One area we have really dropped the ball in the last twenty yeas is with training, we don’t train our staff sufficiently. For example, simply giving your staff touch typing lessons will improve office productivity out of sight.

Sending the technophobic workers onto an “introduction to computers” course run by most community colleges will have an immediate return on investment, you’ll also probably find the luddites will become your most enthusiastic staff when picking up new technology.

Be curious

We all know people who had to be dragged into the new era, those owners and managers who swore they would never need a fax, mobile phone, a computer or an Internet connection. By not being one of them, you’re ahead of the pack.

Markets are also changing — mobile Internet, social media, higher energy prices and the Global Financial Crisis are all reshaping customer behaviour. A good example is with Yellow Pages where many consumers have stopped using paper directories and now search online. You need to understand where these changes are affecting your business.

Don’t be on the bleeding edge

Early adopters are great for the tech industry as they pay full price and are the crash test dummies for the support sector. As we’ve discussed previously, being on the bleeding edge might be trendy and fun however it’s also expensive and can lead you down some blind alleys.

Sitting back and letting the overhyped version 1.0 of any technology allows you to learn the lessons from others.

Be sceptical

One of the big topics Tony and Peter discussed was the Y2K hysteria. While the rollover presented real risks and the IT industry did a fantastic job of mitigating them, there were a lot of snake oil merchants spreading panic to peddle their wares.

A lot of these people moved on to other technological waves like Search Engine Optimisation and Social Media marketing so have a healthy dose of scepticism when you’re told the world will change unless you buy a certain tech product.

Understand sunk costs

That 486 server or Nokia Banana Phone might have served you well for ten years but it’s crippling your business. It’s time to move on. Similarly any of those bleeding edge technology purchases that turned out not to be so good need to be dumped.

Basically any technology older than five years should be retired unless there’s a compelling business case for retaining it.

Don’t be afraid of failure

As the price of hardware and Internet access falls, so too do the costs of getting ideas, services and products to market. Don’t be afraid of testing new lines.

The key is to “fail fast”, that is to cut your losses as soon as it becomes apparent an idea isn’t working. The sunk cost rule applies here; regardless of how much you’ve spent on an idea if it doesn’t meet expectations cut it fast and move on.

Techonology has now matured to a point where people don’t even notice they are using it, coupled with other changes to society we are going to our market rapidly change over the next twenty years. That makes it a time of great opportunity for entrepreneurs. Understanding those changes and having a team who can react to them will separate the successes from the others.

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ABC Nightlife Computers, 27 April 2010

Join Tony Delroy, Paul Wallbank and Pete Blasina for a look at how technology has evolved over the twenty years Tony has been hosting ABC Nightlife and where it’s going to go in the next twenty.

Join Tony Delroy, Paul Wallbank and Pete Blasina for a look at how technology has evolved over the twenty years Tony has been hosting ABC Nightlife.

Tune in on your local ABC radio station or listen online through the Nightlife’s webpage.

If you’d like to join the conversation with your questions or comments phone 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

You can SMS Nightlife’s talkback on 19922702 or twitter @paulwallbank using the #abcnightlife hashtag

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A question of innovation

Is Apple the world’s most innovative company and what lessons does Apple offer for other businesses.

Since the iPad was announced there’s been much talk about how Apple is the world’s most innovative company. Is that true and if so, what lessons does that have for other businesses?

There’s two schools of thought about what innovation is;  the big, new invention that changes industries, like the light bulb or the Hills hoist, or incremental improvements like the stump jump plow and the wave piercing catamaran. The latter, building a better mousetrap, is what Apple do best.

When the Apple Mac was released there were hundreds of personal computers, at the time of the iPod’s launch there were thousands of MP3 players in the shops and Apple’s iPad enters a tablet PC market that has been around for a decade. With all of these products, and most notably the iPhone, Apple redefined the market by releasing a better mousetrap.

The good news is most business don’t need Apple’s fat margins to test ideas. Cheap computers, pervasive broadband, rapid prototyping and social media tools allow you to design and develop new solutions while monitoring how your staff and customers respond to the changes.

We’re living in a time of great technological change — new products and business methods are overwhelming or about to overwhelm most industries. It’s going to be the innovative companies that survive and prosper in this new era.

It’s time to start experimenting.

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Why I won’t be buying an iPad for now

iPad hysteria is in the air. But the smart buyers are waiting for the next version.

This week the Internet is alive with tech journalists and Apple fans breathlessly describing how the iPad is going to change business and the world. All of their predictions may well be true, but it’s best holding off buying an iPad until the hype cycle runs its course.

Right now, iPad users are in classic bleeding edge territory as the early adopters explore the neat features and the disappointing drawbacks of the new device. There will be joy and tears as they make their journey.

It’s great they are making those discoveries as this knowledge will make life easier for the later adopters and Apple will address many of the disappointments in their next version, which is the main reason for holding off buying the first version.

We saw this with the iPhone — the early adopters rushed into buying it even though it wasn’t a particularly well featured device. A year after the original iPhone release, the new 3G model addressed most of the dissatisfaction with the original model. It was a better, cheaper product.

Exactly the same thing will happen with the iPad, and that’s why you should save your pennies. Almost certainly the next version of the iPad will include multitasking, without which you can’t be talking on Skype while editing your LinkedIn profile and will probably prove the biggest headache to iPad users.

Where the iPad may really change things is in the retail, logistics and medical industries. All of these sectors have seen some adoption of tablet computers, but the clunky, overpriced Windows based tablets have held the market back. The cheaper, lighter and better designed Apple device will probably accelerate the take up of tablet devices and the business methods that work with them.

The retail angle shouldn’t be understated. We recently looked at how iPhone products like Redlazer are changing the retail industry and Smart Company’s Craig Reardon recently described how Australian retailers are being left behind by the net.

It’s no coincidence one of the first business applications for the iPad is a point of sale application. Should the next iPad version be released with a rear mounted camera, it will be more than a glorified cash register and deliver some serious power to smaller retailers.

The iPad further illustrates just how pervasive computing and the internet is capable of challenging established business models. If you’re ignoring how tools like the iPad, mobile Internet, cloud computing and social media are changing your business then your company probably isn’t going to be around in a few years time.

While it’s best to hold off buying an iPad right now, you can’t ignore the changes it presents to business. By waiting you make sure you get the best return on your technology investment.

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Is your business dying?

the Internet is more than a marketing tool. Like the motor car and electricity, it is changing business fundamentally.

At the release of a report into technological change and the accounting profession last week, Melbourne University’s Professor Colin Ferguson said “I could see as many as 25% of companies listed on the Australian Stock Exchange (ASX) disappearing in the next decade because of the proposed National Broadband Network (NBN) roll out and other rapid technological change.”.

Professor Ferguson could be optimistic. The Internet today is where the automobile, telephone and mains electricity were eighty years ago — all were established technologies that had been around for a while, but the society wide benefits only began to be felt in the 1930s.

Many industries failed as motor vehicles became common and communities were connected to electricity grids and phone networks. Businesses who didn’t recognise those changes simply ceased to exist while those who survived embraced and adapted to the new technologies.

The best example of why more that a quarter of enterprises will probably fail this decade is that 44% of businesses still haven’t bothered to get a website despite three quarters of consumers and almost all business now researching their purchases online. These businesses without websites are invisible to those customers.

The tragedy is business websites are free with both Sensis and Google offering free Local Business Centre and Yellow Pages online listings. While these websites aren’t flashy, they give the basic information about your business that prospective customers are looking for and filling in the forms only takes a few minutes.

Business Internet though is far more than just a bit of brochure ware on the web, a few weeks ago we discussed location based services like Foursquare and bar code readers like Red Laser. These are small examples of how technology is changing entire business processes and models, not just the marketing.

Like the car, telephone and mains electricity, the Internet fundamentally changes business methods and the markets they sell to. If you aren’t adapting to those changes then your business won’t be around to talk about it in three years time.

The truth is Australia’s National Broadband Network has little do with it. These changes are happening now as pervasive broadband is being rolled out across major population centres. The role of initiatives like the NBN and Google’s US Fibre network is to make sure those benefits are being applied equally across nations and not just in downtown Melbourne, New York or Beijing.

Regardless of where your business is, it’s almost certain your industry is being radically changed right now. Is your business aware, prepared and flexible enough to adapt to those changes?

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ABC Weekend Computers, March 28 2010

Join Paul Wallbank and Simon Marnie to discuss why 25% of business will go broke because of the Internet.

Join Paul Wallbank and Simon Marnie for the March ABC Weekends computer spot.  We’ll be discussing why 25% of businesses will go broke because of the Internet.

Join us from 10am, March 28 on ABC 702 Sydney or online at www.abc.net.au/sydney. We love listeners’ comments so call in on 1-800-800-702 if you have a question or would like to add to the discussion.

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