Motivation

I was listening to a speaker yesterday describing the difference between public sector and private employees.

An interesting point was that the motivations are different; public sector staff are more motivated by a work/life balance while private sector workers are more motivated by money.

This started me thinking about recent blogs I’ve read by Valerie Khoo and Seth Godin regarding the motivation of Wall Street bankers and entreprenuers.

The question of money motivating people is vexed and I suspect overstated. As Seth says in his column, once you’ve an income over a million or so dollars money really isn’t that important; it’s all about status.

A point made by yesterday’s speaker was when he managed scientists he found most researches care about about peer approval. Money matters far less to them than appearing at conferences, presenting papers and being recognised for their hard work and discoveries.

In a strange way, that’s the real explanation for the financial industry’s massive salaries and bonus. The dollar amount is simply a yardstick to measure one’s status. The bigger the yacht, house and birthday party you can afford, the more recognition you have among your peers.

Which brings me to entreprenuers. Unlike Valerie, I don’t think business builders are interested soley in amassing banker like piles of cash. The cash is nice, but they are more interested in doing great things with their businesses or invention.

Cash is a useful measure and it’s nice to have some spare, but that’s as far as it goes. Far more important for most people is the recognition of their peers, security of their families and the satisfaction of a job well done.

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Budget 2008

The new Federal government’s budget shows Canberra as lost on IT and communications issues under this government as it was under the Howard administration.

An interesting development was the continuation of the Australian Broadband Guarantee.  This flags the likelihood that all the proposed broadband rollouts are really still born with the 4.7 billion proposed being absorbed into the general 20bn building Australia fund.

It seems the obsession with controlling the Internet will continue with the trial of ISP based filtering to go ahead. At least we’re getting a few more details on how this will work, although I’m still not convinced our Federal politicians have any inkling of the scope of resources required to run this program effectively.

The changes to software depreciation rates and fringe benefit tax rules for laptops are a negative marginal effect which shouldn’t really change much.

Overall, this budget is best described as “mostly harmless” to the Australian tech scene.

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Kevin Rudd’s war on the Internet

Australian Internet providers must be wondering what they did to upset the new government. Not only does the Rudd government want ISPs to filter the Internet, they are now considering forcing them to police copyright infringement.

This idea that ISPs should monitor their customer’s usage is bizarre, not only will increase ISPs overheads but it will also mean thousands of users will be accused incorrectly of having copyrighted material on their computers.

The frustrating thing with this flawed proposal is that it protects the incompetent and greedy record labels while nobbling the telecommunications infrastructure most industries increasingly rely upon.

Rampant corporate welfare, favouring sectional interests and ignorance of the growing role of the Internet and communications were some of the reasons the previous government was thrown out.

If the Rudd government repeats these mistakes, then we can only conclude the problem is endemic in the Canberra public service and beyond the scope of either political party.

Hopefully both the Australian and British governments will throw these proposals in the bin, but it’s a worry that the new Labor administration seems to be following in the steps of its Liberal predecessor.

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The razor gang goes down a tired old path

Lindsay TannerOne of the great features of the IT industry is how incoming ministers and Managing Directors stand up and announce how they can save some improbable amount of money on their IT spending.

It always ends in disaster and usually ends up enriching one of the big multinational consulting outfits.

The finance minister, Lindsay Tanner, has fallen into the trap his Liberal Party predecessors fell into by announcing a program to find “double dipping” and waste in IT services.

The most delicious part of his announcement is that he will probably use external consultants to find this waste.

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What the new government means for the IT sector

With Labor now in government and the ministry announced it’s time to review what their policies mean for the IT and communications sectors.

Broadband, education and regional development were major issues in this election so there are some serious policy differences to those of the previous government.

One encouraging result for these policies is the relevant opposition spokespeople have become the ministers for those portfolios, the most important being Stephen Conroy retaining the communications portfolio. This means we have an incoming minister who is aware of the major issues in the sector.

Labor’s biggest emphasis was on education with the promise of a computer for every senior secondary student, encouragement for science and maths students, a tax deduction for parents of students and programs to encourage skilled and vocational training.

National Secondary School Computer Fund

Every child between years 9 and 12 will have their own government provided computer. This is a big headline issue as school computers are a concern for most parents whether they are in the state, independent or Catholic education systems.

The reality is most schools already have the bulk of these facilities. The real challenge is supporting the infrastructure and providing the resources for teachers to properly use these powerful tools. Rolling this out is going to be a short term boost for the IT industry.

Education rebate

Every family can claim half of their education costs up to $750 for primary and $1500 for secondary students. This can include computers, software and Internet access. This proposal is great for laptop and software vendors and its no coincidence Harvey Norman shares surged on the Monday after the election. We can expect to see small and large service providers and vendors get another short term boost out of this.

Skilling Australia

The proposal of a new training system is welcome given the problems we currently have with vocational training. But on one level this is a worry; will we see another duplication of the existing state based TAFE system like the coalition’s Australian Training Colleges program?

The encouraging part of this particular announcement is business will have a large say in the training policies. Industry has a much more acute understanding of where vocational training is needed than government.

The proposal to fund training up to Certificate III level is welcome, but some fields will need training to Cert IV, diploma and even degree and post grad level.

Overall this is good news for the IT industry, but we need to make sure we are adequately represented in the proposed industry skills councils.

Trades training centres in every secondary school

We can expect to see more techs, web designers being produced. This is good for addressing the immediate skill shortages at the lower ends of the ICT industry. Again the industry needs to make sure they are represented in the development of these centres and the allocation of resources.

Financial incentives for university students

There’s a mixed bag of ideas here with the aim of encouraging students into teaching, nursing, science and maths degrees. This is a critical investment in Australia’s future as it’s essential we get more people into these courses. This will be a long term gain for the industry.

The broadband rollout

While this is the biggest ticket item, and probably the sexiest, it does have serious effects for the nation’s development. One question is how far the previous government’s OPEL scheme has developed as we may end up with either duplication or most of the subsidy going to the OPEL partners.

Online safety

Another program that will pick up from the previous government’s policy is the cyber-safety plan. The biggest difference between the parties is Labor’s commitment to provide a family safe “clean feed”. This is going to take negotiation and may well end up being a subsidy for the incumbent telcos.

Enterprise Connect

This is not strictly speaking an IT policy, but Enterprise Connect will have an effect on IT Investments and tech innovation. The regional focus of many of the programs will be an opportunity for many businesses in those locations to invest in ICT.

Reform of the energy rating system

Another peripheral program to the IT industry are the changes to the energy rating system. Green IT will be one of the major issues facing the ICT sector in the next five years. While IT equipment was not mentioned in Labor’s policy it’s difficult to see computers not being subject to this program in the next few years.

The emphasis on education is good for the long term future of the ICT industries, for the short term the equipping of students with computers and the rollout of broadband is very good for vendors and service providers.

In the medium term, the provision of technical training in high schools addresses the skills shortages that are already biting Australian employers. There is no shortage of keen young kids that want to have a career in IT. Giving them the opportunity to develop this interest is an extremely good thing for the industry.

The long term view is probably the most important of these policies. Australia has slipped badly in technical and scientific education, the very fields that will be critical in the first half of the 21st century. Hopefully, it’s not too little too late.

One of the problems with the date of the election was its proximity to the Christmas break, as a consequence it’s unlikely we’ll see any solid government action until well into the new year.

We should always remember what politicians promise and what they deliver are often two different things. Even the most well intentioned promises may figure out differently when put into practice. We’ll be watching with interest as these policies are put into place.

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Anatomy of an Internet scam

We talk a lot about Internet scams, here’s a first hand account of how they work.

A clever little scam fell into our laps tonight. It’s the typical sort of trick that can fool anyone with an Internet connection, in this case it used Skype, but it could have been an email, a pop ad or pretty well anything any computer encounters while on the net. So we decide to follow this one to see how it works.

This was done on an a fully patched Windows XP computer running in Limited User Mode with Mozilla Firefox as the web browser. This is our preferred configuration for safe surfing.

Despite this, the computer was still fully backed up and we ran regular spyware and virus scans between each step. We strongly recommend never to click on any link, email or adverts you think might be suspicious.

The trap

You’re sitting at your computer when you notice a strange icon in the corner of your screen. It’s Skype, the Internet phone program, telling you there’s a Skype Chat message for you. The message comes from Security Center ® (Offline) Skype™ Chat and it warns WINDOWS REQUIRES IMMEDIATE ATTENTION.

We should pause here to point out if you have Skype Chat enabled you will be getting messages popping up like this on a regular basis. We’ve discussed this problem on our July ABC Nightlife spot and we’ve added the solution to our IT Queries website. You should set Skype to only accept messages from your friends.

It’s also important to note here that this message looks official. Many people think that they are too clever to be caught by these scams. What they overlook is that while many scammers are dopes, some are very clever and this one will fool a lot of intelligent people.

Following the link

At the bottom of the message is a link directing you to “a patch” that will fix the problem. Click this and you are taken to a website called “Online Alert”

This website is allegedly owned by a Sergei Machorin of Moscow. We can safely bet that Sergei, if he exists, has no idea he’s the owner of this site.

Rather than downloading a patch, which would fix the problem, Online Alert starts a fake malware scan of the computer’s hard drive. After several minutes this will report your computer is infected with the following files.

  • Backdoor:Win32/NT Root
  • Backdoor: Win32/Sivuxa
  • Trojan.Caijing

All of these are fake. In fact, if you run the test on an Apple Mac you’ll get exactly the same result.It’ll even claim the c: drive is infected.

Of course, they aren’t telling you this for nothing, at the bottom of the page there is a button to “fix this problem”, so we clicked it.

The fix takes us to a page offering to download and install a cleaner program called Scan and Repair 2007 for a mere 19.95 USD. And here you are stuck.

If you choose just to close the screen you’ll find yourself locked in a loop where you can’t get out of the purchase screen until you kill the process or shut down Windows.

Naturally we didn’t pay the 19.95 and we just killed Firefox instead. Many people though would be worried about shutting down their computer with this thing still open.

The Result

This is a pretty garden variety scam and it could be a lot worse. This site could easily have tried to install something malicious. We tested this also on Internet Explorer and Firefox in a Limited User profile and there is no evidence of this scam trying to load spyware.

Overall it’s a fairly primitive little scam. The “online scan” is fairly simple. But to give credit to the scammers, the Skype warning, the webpages and the online scan are all quite convincing looking mock ups of a real thing.

Who falls for this?

Lots of people. The fact the warnings and websites look so convincing means that even experienced users can be fooled into clicking on links or thinking their computer is infected. There’s an idea that only stupid people fall for these tricks. This is not the case and even if it were, the numbers still make it attractive for the scammers.

Why do they do this?

The scammers receive a commission on every copy of Scan and Repair 2007 they sell. Given they’ve sent this warning out to millions of people they only need a tiny proportion to buy the product to make a tidy sum. It’s easy money for someone with the right skills.

The F-Prot’s Mikko Hypponen believes malware is the fastest growing sector of the IT industry. We agree and while this isn’t an example of true malware like a Trojan or virus, it still shows the profits that can be made with just a modest bit of effort.

We’ve found over the years that most people that fall for these scams are not stupid. The crooks who try this stuff are no fools and anyone who thinks they are smarter than the crooks is probably going to be caught out. All of us need to take care on the net.

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