Harris announces a secure, Salesforce integrated version of Dropbox, Chatterbox.
This is an interesting product as one of the concerns of CIOs and IT folk is the potential security risks of staff sharing documents on public cloud services.
Harris demonstrates how Virgin can use Chatter to expedite customer support. It would have been interesting to how Virgin Australia would have used this feature during their reservations system implosion two years ago.
Notable during Harris’ presentation is how integral iPads are in the demonstration.
Another aspect of the support demonstration is real time advice to passengers through inflight wireless networks and personal IFE systems. It would be hard to see how this could work on airlines like United.