Webcentral’s much publicised e-mail failure left thousands of small business owners without email last week.
The most breathtaking aspect of this saga is the total lack of communication by WebCentral. They failed on every level to keep their customers informed.
A simple, short message stating there was an outage on the front page of their website and on their support lines would have saved many of their customers hours of troubleshoting and stress.
The amazing thing is after this embarrassment, WebCentral still launched their new online backup service.
The success of software as a service depends upon trust and Webcentral has shown they cannot be trusted with their client’s critical systems.
The joke is Webcentral’s parent company, Melbourne IT, uses the slogan “trusted for online success”. Webcentral has shown they cannot be trusted.