Author: Paul Wallbank

  • Why governments fail in building Silicon Valleys

    Why governments fail in building Silicon Valleys

    Don’t Give the Arnon Kohavis Your Money warns Sarah Lacy in her cautionary tale of what happens when an economic messiah comes to town promising to create the next Silicon Valley.

    “Hopefully this story finds a way to circulate out to the wider audience of government officials and old money elites who have good intentions of wanting to make their city a beacon for entrepreneurship.” Writes Sarah. “Hopefully it reaches them before they get bamboozled into giving the wrong people money to make it happen.”

    Bamboozled Bureaucrats

    For 19 months I was one of those government officials and saw those good intentions up close while developing what became the Digital Sydney project, that bamboozlement is real and a lot of money does go to the wrong people.

    Sarah’s points are well made, Silicon Valley wasn’t built quickly with its roots based in the 1930s electronic industry and the 1960s developments in semiconductors – all underpinned by massive US defence spending from World War II onwards.

    In many ways Silicon Valley was a happy and prosperous accident where various economic, political and technological forces came together without any planning. Neither the Californian or US Governments decreed they would make the region an entrepreneurial hotbed and sent out legions of public servants armed with subsidies and incentives to build a global business centre.

    This is the mistake governments – and a lot of entrepreneurs or business leaders – make when they talk about “building the next Silicon Valley”; they assume that tax free zones, incentive schemes and subsidies are going to attract the investors and inventors necessary to build the next entrepreneurial hotspot.

    For governments, the results are discouraging; usually ending in failed incubators and accelerator programs all conceived by public servants who, with the best will in the world, don’t have the skills, incentives or decades long timelines to make these schemes work.

    New England’s failure

    At worst, we end up with the corporate welfare model that sees governments and communities exploited like the tragic story of New London, Connecticut, where the local government spent $160 million and cleared an entire suburb for drug company Pfizer to establish their research headquarters, which they closed a few years later and left a waste dump behind.

    While the New London story is one of the worst examples, this sort of corporate welfare is the standard role for most government economic agencies. The department I worked for gave subsidies to supermarket chains to open distribution centres and stores that they were going to build anyway.

    One of the notable things with development agencies and the provincial politicians who oversee them is how they are easy victims for the economic messiah – it could be a pharmaceutical giant like in New London, a property developer promising Sydney will become a financial hub or a US venture capital guru flying in and promising Santiago will be the next San Francisco.

    The truth is there are no short cuts; building a technology centre like Silicon Valley, a financial hub like London or a manufacturing cluster like Italy’s Leather Triangle take decades, some luck and little intervention by government agencies or outside messiahs.

    Silicon Valley and most other successful industry centres are the result of a happy intersection of economics and history. The best governments can do is create the stable financial, tax and legal frameworks that let inventors, innovators and entrepreneurs build new industries.

    All government support isn’t bad as well thought out, long term programs that help new businesses and technologies grow being the very effective – we should keep in mind though taht Silicon Valley couldn’t have happened without massive US military and space program spending.

    Like a parent with a baby, the best governments can do is create the right environment and hope for the best. Interfering rarely works well.

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  • ABC Christmas Computers

    ABC Christmas Computers

    For Christmas 2011 Paul joined Nikolai Beilharz to discuss dealing with problems with your Christmas tech gifts.

    We had a number of callers with problems including setting up a wireless network, what to do if a drink is spilled on your keyboard and how older people can get useful computer training.

    Seniors Computer Assistance

    John from Hobart asked about where he could get instructions on using his computer.

    The Australian Seniors Computer Clubs Association is a volunteer group bringing together local computer clubs that cater for older folk.

    ASCCA’s national members directory lists local clubs by state and contacting the nearest group should help you find the right assistance from your peers.

    Oh no! I’ve spilled a drink on my computer?!?

    Watching a freshly spilled cup of coffee, glass of wine or can of softdrink pour into your keyboard makes for one half panic and the other half despair.

    If you move quickly and you turn the keyboard upside down then you have a chance of rescuing a laptop computer before too much damage is done. The important thing is to stop liquid getting onto important circuits.

    Having turned the keyboard or laptop upside down, leave it for a day for the liquid to dry out. Then its a good idea to take it to the local computer store to see if it the residue can be cleaned up as usually the keyboard becomes sticky and some keys may not work.

    Should the liquid damage a desktop computer’s keyboard that’s usually easily fixed by buying a new keyboard but if you’re using a laptop, then the motherboard – the key part of a computer’s circuits – may be affected and that’s usually time to start shopping for a new system.

    Setting up a wireless network

    Most of the tech devices we’re getting for our households require some sort of wireless connection.

    If you have a wireless network, it’s important you get the security right as you don’t want neighbours and passers-by using your connection. The IT Queries site has instructions on securing these networks.

    Once have a secured network, preferably using the WPA2 encryption standard and a strong password, you can then connect each device. You’ll need the name of the network and the WPA2 password to make it work.

    Sometimes some devices want older, inferior security settings and occasionally they just won’t work at all. It may take several attempts to get them to work and it’s worthwhile re-reading our ten tips for setting up technology.

    Our next national ABC spot will be on February 9 next year. We will probably have some more spots over the summer break and we’ll let newsletter subscribers know about them as soon as we do. We also post them to the events page.

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  • 10 ways to setting up a tech gift properly

    10 ways to setting up a tech gift properly

    Setting up a new device

    Christmas is a great time for presents and computer and other tech equipment are great gifts.

    But technology being what it is, doesn’t always work as it should. Here’s a quick Christmas check list to help avoid letting technology ruin your Christmas;

    1. Read the box before opening

    Is it compatible with your system? If you have an older Windows or Mac computer the device might not work with your computer. Similarly if your hard drive or memory doesn’t have the capacity required, the whole process might be a struggle.

    2. Update your system
    Before plugging in new equipment make sure any computers have had the latest security updates and virus definitions installed. Sometimes brand new equipment does come from the shop with nasties installed.

    3. Backup anything important
    While most of the time things will seamlessly, it’s worthwhile backing up anything important on your computer before installing new equipment.

    4. Are all the parts included?

    Does it appear to have been opened or used previously? If parts are missing or there’s signs someone else has used the product, you might have been sold something that was previously returned. If so, it’s best to take it back to the store rather than struggling with a possibly defective product.

    5. Take your time

    It’s Christmas! Chill out and relax, take your time have a mince pie. Don’t rush to set things up, just take it easy. Doing things too fast means you make mistakes.

    6. Be careful opening the box

    Manufacturers make it very difficult to open boxes; this is not entirely an accident. It’s also common with tech stuff to have little components and gizmos which are easily lost in the box. So be careful removing all the packaging and keep it to one side.

    7. Read the manual!

    Once again, it’s time for another mince pie while you read the manual. In there you will find all sorts of useful information. Including how not to mess up your system. Usually, you’ll also find a description of the parts in the box, check you haven’t left something small but critical in the box.

    8. Eliminate the obvious

    Sometimes something simple is wrong, it could something as basic as a disk or plug is in the wrong way. Take it easy and relax.

    9. Don’t panic

    If things don’t work, relax and have another mince pie. It’s often something simple. Don’t do anything drastic, if you’ve had a few drinks or it’s getting late, leave it for tomorrow morning.

    10. Relax

    If it doesn’t work, don’t worry. You can return it or call a tech later.

    Remember Christmas is a time for sharing and relaxing. Don’t let your computers and technology upset your holiday.

    Merry Christmas and a happy new year.

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  • Pretty shells and shiny toys

    Pretty shells and shiny toys

    “I was like a boy playing on the sea-shore, and diverting myself now and then finding a smoother pebble or a prettier shell than ordinary, whilst the great ocean of truth lay all undiscovered before me.” – Isaac Newton

    “We live in a bubble, and I don’t mean a tech bubble or a valuation bubble. I mean a bubble as in our own little world,” – Eric Shmidt

    Newton’s famous quote is one of the things that jumps out on reading the opening of Jeff Jarvis’ Private Parts, is how we live in an era of pretty shells that catch our attention and obsess some of us.

    While we play with those pretty shells, we ignore much of what is happening around us. Those glittering social media and cloud computing tools are fun to play with, but what do they really mean?

    The winners from the early stages of the industrial revolution were people like Josian Wedgwood and Robert Stephenson who saw how to apply the inventions of the time to create new products and markets, later they were followed by people like Thomas Edison, Andrew Carnegie and Henry Ford who developed the industries of the 20th Century.

    Right now, we’re making shiny trinkets out of our technology tools, Business Week’s It’s Always Sunny in Silicon Valley makes this case well and Eric Schmidt’s bubble quotation above comes from that.

    We see lots of applications for finding coffee roasters, sharing music files and plugging into the social media platform of the day; all of which are the concerns of middle class white people trying to maintain last century’s consumer society.

    Somehow we’re missing the bigger picture, but gee those sea shells are pretty.

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  • The year of the cloud

    The year of the cloud

    This post originally appeared in Smart Company on December 23, 2011.

    I was asked last week to join Stilgherrian and Jeff Waugh on ZDNet’s Patch Monday reviewing the year that was in technology. One of the things that came out of the session was much of what happened in the tech world over the last year was really a continuation of 2010’s trends.

    That’s certainly true and the biggest buzzword in business tech for the last two years has been “the cloud”.

    Over the last year we’ve seen a lot more providers getting on the cloud bandwagon with Microsoft responding to the Google Docs threat with their Office 365 product, MYOB launching Live Accounts, to respond to threats like Xero Accounting Software and Saasu and a whole range of vendors proclaiming they are ditching the desktop and moving onto the web.

    Despite the hype businesses are slow to respond as they evaluate the various risks with moving to web-based services. Partly this is due to suspicion of the more outrageous claims such as “saving 80% of your costs by going onto the cloud” that have been peddled by some vendors.

    A lot of that suspicion is fair enough, too. Many business owners – along with CEOs and government ministers – have been burned over the years by IT salespeople claiming big savings available if the gadget or software of the day is purchased.

    Unlike corporate leaders and government minsters, the managers and owners of smaller businesses tend to learn from their mistakes and so they are waiting to see if the cloud services really deliver.

    Eventually businesses will move a lot of their computing applications to the cloud as the cost-benefit equation is better for most services than running it in your own office as it eliminates the overheads of buying computer hardware and hiring some geeks to look after the things.

    Given the real advantages of cloud services – not just in terms of cost savings but also in business flexibility, productivity, security and reliability – it’s worthwhile using the quiet January period to have a look at where your organisation can benefit from moving online.

    Some of the other buzzwords like social media, collaboration and site optimisation are worth having a look at too. The holidays are an opportunity to see where these can be used better in your business.

    One thing is for sure – next year you’ll be hearing more about cloud computing as vendors are gearing up for some big marketing campaigns next year. So knowing what you want for your business may well pay dividends.

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