Category: business advice

  • ABC Nightlife: The Spare Room Tycoon

    ABC Nightlife: The Spare Room Tycoon

    Our retailers, the media and many other industries are struggling as a new generation of entrepreneurs are springing up from home and changing the way we shop, work and socialise.

    Whether you’re looking at starting your own business or looking to grow an existing business, you need to understand how these free or cheap online social media, local search and cloud computing services can help you.

    Join Paul Wallbank and Tony Delroy on ABC Nightlife to discuss how our work and business is changing and how you can use these powerful online social media, local search and cloud computing tools.

    Aspects we’ll discuss include;

      • How can someone take on the big boys from their spare room?
      • What sort of costs are involved?
      • How difficult is it to setup an online business?
      • Are juggling home and business demands likely to cause problems?
      • What are the challenges of keeping the kids off your home systems?
      • How do you stop hackers and security risks?
      • How can existing businesses adapt to this new world?

    If you’d like to add to the list or join the conversation with your on-air questions or comments are welcome, phone in on 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

    Tune in on your local ABC radio station or listen online at www.abc.net.au/nightlife.

    You can SMS Nightlife’s talkback on 19922702, twitter @paulwallbank using the #abcnightlife hashtag or visit the Nightlife Facebook page.

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  • So you want a freebie?

    So you want a freebie?

    It’s human nature to want something for free and in these days where consumers and businesses don’t expect to pay for information and skills it often doesn’t seem unreasonable to think contributors to your project – be it an event, publication or a start up business – wouldn’t be prepared to do help for free.

    That might be how it seems, but you’re asking someone to contribute their most valuable and scarce asset, their time. So what should you be doing to make it easier for someone to donate their time to your project?

    What’s in it for the giver?

    Your cause could be great or you could be offering some great exposure, either way you need to make the proposition compelling to those you want to do a freebie.

    Keep in mind if you’re an employee of a industry group, university or private business and you’re expecting others to donate their time for free. If your organisation is such a noble enterprise, why aren’t you and your managers donating time?

    Be prepared for rejection

    People have a right to value their time and skills and may be offended at a request for doing something gratis. Unfortunately that’s something you’ll have to deal with as the cost of asking for a free service.

    Just be thankful you aren’t asking author and scriptwriter Harlan Ellison for some work or permission to use some of his work.

    Tell the truth

    Respect those you’re asking to contribute by being up front about your event and the other speakers. It’s absolutely unforgivable to lie about your project when you expect people to donate their time and skills.

    Be discrete

    If someone agrees to participate for free, don’t blurt it to the entire world. That person has made a donation to your project and they deserve respect.

    For a professional, particularly speakers and writers, that lack of discretion could cost them money for future event fees and devalue their brand. Show respect.

    Don’t nickel and dime people

    Again, those who agree to do something for free deserve your respect. Don’t screw them around on parking fees, taxi, or trivial charges, they’ve done you a favour and the least you can do is make it easier for them to get there and home, even if you are too darned cheap to buy them lunch or dinner.

    Don’t get contractual

    Even with paid contributors or speakers things can go wrong as misunderstandings happen, people get sick and volcanos disrupt airline schedules. If something goes wrong, threatening a damages suit against someone who has done you a favour is a bad look.

    Expect to be stood up

    While most professionals will honour their obligations, paid assignments have to take priority. As a freeloader, you have to accept your project will not have the same priority as those the contributor will get paid for.

    Say thank you

    After the event, show some appreciation. It’s good manners to at least send a card and maybe a small gift. For many professional writers and speakers a written testimonial or a LinkedIn recommendation is a nice way of saying thank you.

    Should you be asking for a freebie?

    There’s no shortage of third rate events, webinars and magazines on this Earth you have to ask if you can’t afford to pay for talent, then is your project really adding value? The fact that attendees or customers won’t pay could be an indicator that you aren’t adding value.

    Similarly with the contributors, they may be free because they don’t add a great deal of value. You may want to consider a smaller project where you can pay your speakers, writers or other creatives for higher quality work.

     

    There’s many good reasons for organisers to run free events or participants to donate their time, probably more than the excuses not to do so. Unfortunately in the Internet age, free is being abused and many creatives aren’t getting paid for their time and skills

    For free to work, there has to be respect and some mutual obligation. Someone who does something for free to help your project deserves your respect and support.

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  • Binary thinking in a digital world

    Binary thinking in a digital world

    In a time when the retail industry, like the music and newspaper industries before it, is going through major changes thanks to the Internet there’s a tendency to think in black and white – that you’re either online or you aren’t.

    This is a mistake as the choice between going online or not isn’t a black and white issue, it’s a matter of degrees.

    A good example of flawed thinking was the announcement that Just Jeans would close 50 stores and move to online selling. This idea ignores that Just Jeans’ management has little online retail experience they would be better to be using an online presence to compliment their existing strengths and drive traffic into their stores.

    A bricks and mortar store still needs online presence, even if there’s no intention to sell online. A shop or café needs a website that at least tells customers who they are, what they sell, where they are and when they are open.

    For many businesses, online is a new channel and opportunity that complements existing channels. The web, and particularly social media tools, offer an opportunity to connect to customers, build loyalty and spread the word about the business.

    Even the online tools themselves suffer this where we have arguments about whether a business should use one social media tool like Twitter, Facebook or LinkedIn. The real answer is you should have a presence in all of them, even though most businesses will find one channel is more effective than others.

    Similarly an online business needs a credible physical presence such as real call centres, phone numbers and office contact details. Indeed the lack of customer service is the Achilles Heel of many online retailers.

    A lack of understanding that there is little real difference between the online and physical worlds is shared by many in the community; the idea that what someone does online is not related to their reputation or legal responsibilities in the real world persists despite it being constantly proved wrong.

    In the online world the answer isn’t usually one choice or another, it’s a matter of how one channel will help you more than others.

    Thinking you have to use one tool at the expense of others or make a choice between being wholly online or ignoring the Internet totally is a false, dangerous choice.

    A more sensible way of dealing with the online world for established retailers, or any existing business is to experiment with what works for their customers and markets.

    It may well be that shutting down physical stores and moving online is the solution for some, but for many others it will make more sense to use what the online world does well to build on existing advantages.

    For the retail industry, salvation is probably going to lie in providing service. It’s those managers and business owners that see qualified, helpful staff as an asset rather than a cost who will thrive in the next decade.

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  • Why hide your address?

    There’s a lot of concern about businesses not having a website with estimates that between 40 and 60% of all enterprises simply don’t have a website and most aren’t using social media.

    Businesses who haven’t bothered setting up a site, or at least a free Facebook or Google Places listing are missing out on customers, but even many organisations with an online presence aren’t publicising them well.

    A recent walk down my local shopping strip went past nearly 200 businesses. Of them only four had a reference to their website or preferred social media platform.

    Even businesses do have a website didn’t choose to display them where customers or passers by could see them.

    Worse, some of the fast food chains that are running social media campaigns had no indication that checking in or liking could win a customer a deal which makes you wonder just how committed those business are to these channels.

    It could be that businesses are afraid that referring to their online presence will encourage customers to move away from their physical store, if that’s the case most business owners are wrong.

    Customers are expecting to find our websites even if they intend to visit our stores or hire us. Our sites – even if they are only a free page from Google or Facebook – should be telling propective customers who we are, what we do, why are we great and what hours we’re open.

    Just as time is money to the typical business person, shoppers want to make sure they are going to the right place for the right product and won’t be wasting their time if they show up on a Sunday afternoon or after 6pm.

    There’s no reason not to have your web page, social media addresses and other online contact details somewhere prominent where customers can see them so they can see how great you are. Should your competitors be telling their story, they are going to be getting the customers.

    In a noisy, busy world we need to telling our stories both online and offline, peoples’ attention and time is too scarce to let an opportunity go by.

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  • No, I don’t like you

    Have you been asked to “Click ‘Like’ to find out more”?

    As more businesses use Facebook and other social media channels as marketing tools, the ‘Like’ button has become one of the key performance indicators for the success or otherwise of a Facebook page.

    So it’s not surprising to be required to ‘Like’ something to find out more about a business, product or competition – despite the latter often being against Facebook’s promotion guidelines.

    The problem with hitting the ‘Like’ button is my name is associated with that page or comment which is then visible to my Facebook friends and liking the wrong things can cost real friendships and even jobs.

    In social media forums like Facebook where there’s not even the pretence of anonymity, we are all accountable for our likes and dislikes. It creates part of our online persona and any observer is right to assume what we give a thumbs up on a social media site is what we like in real life.

    That’s not too damaging if it’s just fluffy cat pictures or some innocuous soft drink but it can have real life consequences outside of a social media platform.

    So no, I don’t like you because you have a Facebook page or a well executed social media strategy.

    If I do like you, it will because you’re putting out a good product, I respect your work or because you are a friend in real life.

    Random ‘Likes’ are a lousy measure of a business’ online success, they’re a lousy deal for the people who give them out as well.

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