Category: consumer

  • What business can learn from Groupon

    What business can learn from Groupon

    Groupon, pioneer of group buying and one the fastest growing companies in history, will have its launch on the stock markets today with an initial public offering (IPO) that’s values the business at thirteen billion dollars, more double the $6bn that Google offered for the three year old company last year.

    A recent Business Insider profile of Groupon had some fascinating insights on this unique company and its growth, there’s a number of lessons that most business owners, entrepreneurs and managers can take from this company’s dramatic growth and market leadership regardless of the sector they operate in.

    Apply tech to your business

    Many people make the mistake that Groupon is tech startup when it’s actually a sales operation.

    Groupon’s business model isn’t really new, what they have done is applied various web technologies to the directory and voucher shopping industries and come up with a 21st Century way of doing things.

    Bringing together different modern tools like social media, cloud computing, local search and the mobile web makes businesses more flexible and quick to develop new market opportunities.

    Prepare for quick changes

    Groupon was born out of another business – The Point. As The Point steadily died, Andrew Mason and his mentor Eric Lefkofsky decided to try something different and Groupon was born.

    This ability to change focus quickly – often called “pivoting” – is essential in changing markets. In volatile times like today where today’s business conditions can’t be taken for granted we have to be prepared for rapid changes.

    Fortunately the cost and time to changes your business focus has dropped dramatically with digital and online tools, which is another reason to embrace tech.

    Get a good business mentor

    Eric Lefkofsky bought maturity and a perspective to Groupon’s young leadership, having a different and more experienced view of the business helped it develop and grab the opportunity.

    An experienced business mentor can be worth their weight in gold.

    Back a good idea

    In Nicholas Carson’s Business Insider profile he describes Andrew Mason role at Eric Lefkofski’s business before The Point as “an intern, ‘kind of squatting in their offices’”. Lefkofski was prepared to back the geeky kid camping on his premises.

    Putting your prejudices and judgements on the shelf to back good ideas, particularly those that don’t cost much to execute, is one way to find where the opportunities lie.

    Tell your business story

    Regardless of what you think of Groupon’s claims, they tell a very good story which has lead to their amazing growth and the development of the group buying industry.

    Being able to tell your story, in your terms, is one of the great advantages the web, local search and social media deliver. There’s no reason why your business shouldn’t be dominating the local market in whatever field you work in.

    Regardless of what your business does, it can benefit from applying the online tools that are available to all of us.

    We may not be the next Groupon but the web gives us the opportunity to build our business to take advantage of the 21st Century. It’s worthwhile understanding the new tools at our fingertips.

    Similar posts:

  • ABC Nightlife: The next wave of smartphones

    ABC Nightlife: The next wave of smartphones

    The world of mobile phones is getting busy again as a whole new range of smartphones appear. Paul Wallbank joined Rod Quinn for ABC Nightlife on October 20 to discuss what the new smartphone wars mean for home and business users.

    We’ll be going to air from 10pm, Eastern Australian time across Australia on ABC Local Radio’s Nightlife to look at the following questions;

    • Why were people disappointed with Apple’s iPhone 4S that was released a few weeks ago?
    • The big competition are the Google Android phones, what are they doing?
    • What’s happened to Nokia? They seemed to have lost their domination.
    • Microsoft were the other big player, what are they doing?
    • How are the smartphones changing business?
    • Shopping centres seem to be jumping on board with various social media checkins. What are those?
    • There’s been a push to online payments, how are the smartphones affecting this?
    • Are smartphones going to be the big buy for Christmas?
    • What are the best plans for consumers and business?
    • How do people deal with telco disputes?

    The podcast from the program is available from at Nightlife website, and some of the information we mentioned can be found here;

    Dealing with Telco complaints

    We’ll be adding more resources in the next few days, the next ABC Nightlife spot is on 23 November and our events page will have more details. If you have any suggestions for future programs or comments on the last show, please let us know as we love your feedback.

    Similar posts:

  • The agents of change

    The agents of change

    It’s understandable technologists see technology as driving change. Often it’s true – technologies do build or destroy businesses, alter economies and collapse empires.

    Sometimes though there’s more to change than a new technology changing the economy and while it’s tempting to credit innovations like the web, social media and cloud computing with many of the changes we’re seeing in the world, we have to consider some other factors at work.

    The end of the 40 year credit boom

    In the 1960s, the United States started creating credit to pay for the Vietnam war; they never stopped and after the 2001 recession and terrorist attacks the money supply was kept particularly loose.

    The worldwide credit boom allowed all of us –Greek hairdressers, Irish home borrowers, Australian electronics salesmen, US bankers and pretty well everyone else in the Western world – to live beyond our means.

    In 2008, the start of the Great Recession saw the end of that period and now the economy is deleveraging. Consumers are reluctant to borrow and businesses struggle to find funds to borrow even if they want to.

    Any business plans built on the idea of almost unlimited spending growth are doomed. The era of massive consumer spending growth driven by easy credit is over and the days of expecting a plasma TV in every room are gone.

    The aging population

    An even bigger challenge is that our societies are getting older, the assumption we have an endless supply of cheap labour is being challenged as a global race for talent develops.

    The lazy assumption that economic growth can be driven by building houses and infrastructure to meet increased demands will be found wanting as the Western world’s populations fail to grow at the rates required to power the construction industries.

    Our societies are maturing and increased economic growth and wealth is going to have to come from clever use of our resources.

    Innovations in computers and the Internet – along with other technologies like biotech, clean energy and materials engineering – will help us meet those challenges but they are tools to cope with our transforming societies, not the agents of change themselves.

    Had  tools like social media come along in the 1970s or 80s they probably would have been massive drivers for change, just like the motor car and television were earlier in the 20th Century. In the early 21st Century they have been overtaken by history.

    Smart businesses, along with clever governments and communities, will use tools like social media, local search and cloud computing with the demographic and economic changes, but we shouldn’t think for a minute the underlying challenges will be business as usual.

    Similar posts:

  • Technology with Carol Duncan on ABC Newcastle

    Technology with Carol Duncan on ABC Newcastle

    In the occasional tech spot with Carol Duncan, we looked at Facebook’s new changes and what they mean to users.

    The immediate changes to Facebook are the News Feed at the top of the page where updates and posts will be ranked according to what Facebook thinks are your interests, to the left of the screen is “the ticker” which will give summaries of updates.

    Coming in the next few weeks will be the Timeline feature which will give show the history of all your posts.

    A great summary of the changes with a hands on review is Jason Kincaid’s article on the Facebook changes in Tech Crunch. The official Facebook blog goes into the detail of all the new features.

    The purpose of these changes is to increase Facebook’s value as an advertising platform and it raises the question of the viability of these networks.

    One of the interesting features of these changes is that users will start seeing increased advertising, if you’re not happy with this our Netsmarts site goes through the process of shutting down your Facebook account.

    Join us on ABC Newcastle with Carol Duncan to discuss these issues and more.

    Similar posts:

    • No Related Posts
  • Trusting online reviews

    Trusting online reviews

    Review sites where customers can post their experiences are changing consumer behaviour and bringing a new level of accountability to businesses, but how do we trust the comments on which appear online?

    Travel review site Tripadvisor is a good example of how consumers are able to spread the word about their good and bad business experiences, much to the displeasure of the UK hotel industry and its media friends. To make things worse, many of those reviews are further spread by social media services like Twitter and Facebook.

    While the travel industry complains about fake reviews from competitors and disaffected customers, the majority of fake reviews are from hoteliers themselves pumping up their own business. It’s always interesting how many gushing reviews are from anonymous posters with only one or two reviews to their name.

    Should any of the threatened court cases actually make it before a judge, there may be a few hoteliers finding themselves in an uncomfortable position, a classic case of being careful about what you wish for.

    That’s not to say Tripadvisor doesn’t have a problem, the comments in a recent Telegraph story about the service show they have the web 2.0 problem of lousy customer support which comes from a low cost, user generated business model.

    A more serious point which is overlooked by most of the critics is that Tripadvisor, like most travel sites, is linked to certain booking services. If you attempt to use the site to book a property that isn’t aligned with the site, it may well falsely report there are “no rooms available”, which is deceptive and will almost certainly fall foul of competition laws in most countries.

    For users of sites, it means we have to be careful with what the reviews and the sites themselves tell us. So what should we watch for?

    Spotting dodgy reviews

    The obvious thing is the planted review. The easiest way to spot this is by the number of reviews submitted by the commenter.

    If a commenter only has one or two reviews then it’s almost certain they either have an axe to grind or they have been submitted by the establishment or it’s staff as most rational people don’t have the energy or time to build a comprehensive profile of reviews just to shaft one place.

    Another useful tactic is to look at the reviews around it, do others disagree with that reviewer or are they consistent? Outlier bad reviews can indicate a plant, a grudge or simply a bad day in the kitchen.

    Dealing with bad reviews

    As we’ve pointed out before, consistent bad reviews on these sites usually indicate a structural problem in the business however if you suspect a fake or planted review, most services have a “flag as inappropriate” option or a dispute mechanism.

    Be careful using these however as flagging a legitimate complaint as malicious or fake may antagonise the poster and give the poor review more publicity than you would like.

    The social aspects of the web, such as review sites and social media services like Twitter and Facebook, are going to become more important over the next few years as internet users use them to help sift through the massive amount of information on the net.

    All businesses, whether in hospitality or other industries, need to take these sites and the reviews on them seriously.

    Similar posts:

    • No Related Posts