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Paul Wallbank is a speaker and writer charting how technology is changing society and business. Paul has three regular technology advice radio programs on ABC, a weekly column on the smartcompany.com.au website and has published six computer books.
Since 1995 Paul has setup and run four business including PC Rescue which he grew to be a national IT support business. Paul currently works with government and businesses to help them navigate the challenges and opportunities of the new digital economy. 
Hi Paul,
In response to your tweet asking if it is time for SaaS to take off, Service-now.com is one SaaS vendor that has and is taking off.
About four years ago, Service-now.com entered the IT service management market with a SaaS enterprise service desk application to compete against HP Service Manager and BMC Remedy.
Today, we have about 240 enterprise customers, $20+ million in recurring revenue, are cash-flow positive and will soon be profitable.
The majority of our customers are former HP and BMC users. SaaS has made it possible for us to thrive in a difficult market dominated by the big four management vendors.
We’d be happy to discuss further or put you in touch with a partner or customer in Australia.
Best regards,
Rhett Glauser
Twitter: @rglauser