Category: management

  • Zappos and the new management structure

    Zappos’ experiment with a new way of management continues to show slow progress reports the New York Times.

    While Halocracy’s introduction is proving problematic at Zappos, Tony Hsieh’s quest to reinvent management remains fascinating. In an October 2015 interview on This Week In Startups with Michael Arrington the Zappos CEO explained how the system works.

    “The ultimate goal is for employees to find what they’re passionate about, what they’re good at and what’s going to move the company forward,” Hsieh explained.

    Given such a change in management philosophy, it isn’t surprising a lot of staff and supervisors are struggling. Hsieh though should be credited with this experiment to move away from Twentieth Century management practices and we are some way off finding out whether it’s successful or not.

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  • Marissa Mayer’s end of days

    Marissa Mayer’s end of days

    It appears Marissa Mayer’s  tenure is coming to an end at Yahoo! as the company still struggles to find a place in the world reports Forbes.

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  • Killing the business of complexity

    Killing the business of complexity

    “The cardinal sin of the computing industry is the creation of complexity,” is quote attributed to Oracle founder Larry Ellison and often repeated at the company’s Open World forum which I’m attending at the moment in San Francisco.

    For the computer industry that complexity has been a very profitable profitable business with everything from the local computer shop through to the big technology vendors and integrators.

    One of the biggest beneficiaries of that complexity were the salespeople, big complex enterprise deals meant big commissions.

    With the shift to cloud services and apps, those fat margins and commissions have evaporated, leaving the lucrative old models of business stranded. IBM are probably the greatest victim of this while Microsoft are, once again, showing the company’s ability to evolve in the face of a fundamental market change.

    For the salespeople the days of fat commissions are over, with thinner margins it’s not possible to pay big lump sums for winning contracts.

    The simplification of the computer industry is changing the fortunes of many IT businesses, but that change isn’t limited to the tech sector or their salespeople as those fundamental changes are rippling into other sectors.

    A constant claim by Internet of Things evangelists is that the IoT will squeeze inefficiencies out of businesses and this is exactly what we’re seeing with cloud and mobile based services like Uber and AirBnB.

    If you’re in a business that profits from market inefficiencies then it might be time to figure out how to survive in a low margin environment. The challenge facing companies like Oracle is one whole industries are now having to face.

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  • Twitter’s chairman finds the service intimidating

    Twitter’s chairman finds the service intimidating

    Twitter’s new Executive Chairman finds the service intimidating to use reports the Wall Street Journal.

    With a distracted CEO juggling the Initial Public Offering of his other business, it’s hard to see how Twitter is going to get the focused management and supervision it desperately needs to maintain its valuation.

     

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  • Eric Schmidt on managing Google

    Eric Schmidt on managing Google

    “In all my issues at Google, I knew I had no idea what to do, but I knew that I had the best team ever assembled to figure out what to do,” says Google – and now Alphabet – chairman Eric Schmidt in an interview with LinkedIn founder Reid Hoffman.

    Schmidt’s interview is a great insight into managing fast growth companies,”almost all small companies are full of energy and no process”. While he reflects on his early days at stricken companies like Sun (“tumultuous and political”) and Novell (“the books were cooked, and people were frauds”).

    Moving to Google he found all of his management skills exercised at a company with a unique culture and rapidly growing headcount.

    One notable anecdote is how Larry Page kept a 100k cheque from an early investor in his pocket for a month before cashing it.

    Compare and contrast that attitude with the current startup mania where by the end of that day a media release would be issued proclaiming the company to be a new unicorn on that valuation.

    Schmidt’s view, like many others, is that the real key to success in the company is the people. This echoes the interview with Meltwater’s CEO earlier this week where Jørn Lyseggen described how the key to starting a venture in a new country was the first five people hired.

    One great takeaway Schmidt has from his time at Google is how great companies are created through the Minimal Viable Product method, “the way you build great products is small teams with strong leaders who make tradeoffs and work all night to build a product that just barely works.Look at the iPod. Look at the iPhone. No apps. But now it’s 70% of the revenue of the world’s most valuable company.”

    Ultimately though Schmidt’s advice is to make decisions quickly, “do things sooner and make fewer mistakes. The question is, what causes me not to make those decisions quickly.”

    “Some people are quicker than others, and it’s not clear which actually need to be answered quickly. Hindsight is always that you make the important decisions more quickly.”

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