Zappos and the new management structure

Zappos’ experiment with a new way of management continues to show slow progress reports the New York Times.

Zappos’ experiment with a new way of management continues to show slow progress reports the New York Times.

While Halocracy’s introduction is proving problematic at Zappos, Tony Hsieh’s quest to reinvent management remains fascinating. In an October 2015 interview on This Week In Startups with Michael Arrington the Zappos CEO explained how the system works.

“The ultimate goal is for employees to find what they’re passionate about, what they’re good at and what’s going to move the company forward,” Hsieh explained.

Given such a change in management philosophy, it isn’t surprising a lot of staff and supervisors are struggling. Hsieh though should be credited with this experiment to move away from Twentieth Century management practices and we are some way off finding out whether it’s successful or not.

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Author: Paul Wallbank

Paul Wallbank is a speaker and writer charting how technology is changing society and business. Paul has four regular technology advice radio programs on ABC, a weekly column on the smartcompany.com.au website and has published seven books.

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