Category: politics

  • Guarding your words

    Guarding your words

    US presidential candidate Mitt Romney and Australian radio commentator Alan Jones have in one thing in common – not understanding that almost every person they know is carrying a listening device.

    The smartphone is a powerful tool and one of its great features is how it makes a great dictation device, you can use the built in recording applications to jot down ideas or make a record of important conversations.

    Political events are a great opportunity to record the candidates’ or speakers’ talks and this is what has caught both Jones and Romney.

    The 47% dependent on welfare slur has probably sunk Romney’s presidential campaign. At the very least it’s exposed the contradictions at the heart of the Republican agenda as they try to demonise those receiving government entitlements while trying to win the votes of older Americans who rely on state subsidies to survive.

    In many ways the US Republicans are facing the problem of electorates that believe their entitlements are sacred that all Western politicians will be grappling with over the next quarter century.

    This contradiction isn’t something either the media or the Western political classes have the intellectual capacity to deal with, so there is little chance of a rational debate on the economic sustainability of the entitlement culture.

    For Romney, this contradiction now threatens to sink his campaign.

    The Jones problem is somewhat different, this nasty little man was speaking to the next generation of Australian Liberal Party apparatchiks and the controversy about his tasteless comments will probably improve his standing in the sewer in which he floats. In the wider community outside Jones’ increasingly narrow circle of influence his comments only confirm the low opinion decent people have of this man.

    Jones though is not naive when using the media, the real naivety is among his guests. It’s been reported that before the event the audience were asked “if there were any journalists present”.

    That question being asked betrays any claim that the organisers didn’t know Jones’ comments would be offensive. It also shows how the modern political fixer misunderstands the nature of today’s media. It’s likely a recording of proceedings would have leaked out through an enthusiastic supporter showing off.

    What’s really instructive is how the kindergarten apparatchiks of the Young Liberals believe that shutting down recording devices will remove the risk of being held accountable. That mentality is pervasive through government and politics – shut down discussion and lie about what happened.

    All of these politicians have to understand something Alan Jones has known all along; that a microphone should be treated like a loaded weapon and never assumed to be turned off and safe.

    The days of what was said to the Poughkeepsie Chamber of Commerce or the Cootamundra Country Womens Association not being reported outside the local community are long gone. If you don’t want something broadcast nationally, then don’t say it.

    On balance, this is good for democracy and leadership as it makes all politicians – and business leaders – far more accountable and transparent.

    Accountability and transparency are anathema to the apparatchiks who run the political parties of the Western world. These people, despite their access to power, are ultimately going to be found wanting in a world where there is a recording device in almost every person’s pocket.

    There are genuine privacy concerns with smartphones but for business and political leaders the days of “speaking with a forked tongue” are over. This is not a bad thing.

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  • Is Small Business Whingeing its way to irrelevance

    Is Small Business Whingeing its way to irrelevance

    Is small business whingeing its way to irrelevance?” first appeared in Smart Company on August 16, 2012.

    Last week, TripAdvisor announced the results of a worldwide hospitality survey. One of the things that leapt out of the survey was how large hotel chains are using social media while smaller Australian establishments are languishing.

    Following on TripAdvisor’s survey was the release of accounting software company MYOB’s regular index that showed businesses are retreating from the online world with reduced usage rates of social media, eCommerce and online payments.

    At an Australian Israel Chamber of Commerce lunch in Sydney on Tuesday, MYOB’s CEO Tim Reed and Google Australia’s Tim Leeder discussed small business and the web with their Getting Australian Business Online program missing its target of 50,000 sign ups since its launch in March last year.

    The fact more than half of Australian businesses don’t have a website despite free services from Google, WordPress, Weebly and a host of others indicates a deeper apathy among small businesses towards a whole range of issues.

    Earlier this year the New South Wales state government abolished the popular Small Business September program with barely a squeak from the SME sector, with some small business groups actually welcoming what was a dramatic cut to support programs.

    Compare this to the Olympic athletes, not only do we see the AOC coming out swinging with demands for more funding but the yachting team are staging an effective campaign to reinstate NSW government programs to support their sport: The total opposite to the small business community.

    Small business, on the other hand, rolls over and accepts cuts to programs, poorly thought out regulations and government procurement policies that favour multinationals over local companies which are capable of the job.

    When small business is given a chance to have a voice, the community blows it with whingeing. At the NSW Small Business Commissioner’s roadshows earlier this year it was notable how much time was spent whingeing about group buying services, traffic clearways and council permits for coffee tables rather than sensible and achievable wins for the SME sector.

    So it wasn’t a surprise that the result of that roadshow was the cutting of useful programs and little effective change.

    The best example of this whingeing rather than action is the current campaign to increase the GST threshold and abolish penalty rates.

    Instead of focusing on the real problems facing businesses such as high rents, profit gouging from distributors and poorly thought out state and federal regulations imposed by both sides of politics – the small business and retail sectors manage to demonise their staff and customers and increase the suspicions of consumers and workers that they’re being ripped off by big, bad employers.

    In reality, the shopkeepers and other small businesses are struggling to adapt to a rapidly changing economy. They are feeling those changes earlier than the rest of the economy because they don’t have the cushions of fat margins, political connections or guaranteed incomes of the corporate, public or political sectors.

    Those struggles will give the small business sector an advantage over the bigger and slower groups – having adapted to the changed economy, those smaller businesses will be stronger and fitter than their bigger competitors.

    Chris Ridd, of cloud computing accounting service Xero, one of MYOB’s biggest competitors, puts this best.

    “Technology is an enabler and can actually help small businesses gain efficiencies, reach new customers and generate new revenue streams. Why turn your back on the one thing that can turn your business around.”

    It’s the proactive business people adopting new technologies who are going to thrive over the next decade. Whingeing about TripAdvisor, the GST or dumb government policies isn’t going to save an enterprise that’s become irrelevant.

    So make sure your website’s up to date, check what customers are saying about you on social media or review sites and have a look at those cloud computing services that can improve your business’ profitability and efficiency.

    The time to do it is now, before your business becomes irrelevant.

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  • Driving agendas

    Driving agendas

    A feature of the new question and answer service Branch are “featured questions” highlighting popular or interesting conversations on the service.

    One of those early featured conversations was a question from investor Michael Arrington, “when is it good for founders to leak stuff to the press?”

    Strategic leaks have become the staple of most news services, time poor journalists are desperate for scoops and clicks which gives an opportunity for companies and governments to feed information that suits their agenda of the moment.

    As the answers in the thread indicate, this style of reportage is very common in the Silicon Valley tech press. The greater fool business model of many web start ups require they get lots of media coverage in order to attract buyers.

    That media coverage includes ‘leaking’ stories that one big company – a Google, Microsoft or Facebook – is interested in the business. This always creates credulous headlines on the tech media sites and one of these leaks prompted Arrington’s question.

    Strategic leaking isn’t just a tech media phenomenon. Australian politics was paralysed at the beginning of the year when numerous stories that “un-named Labor Party sources” were plotting against the Prime Minister dominated the headlines for weeks. All of these were pointless leaks from various minor politicians try to push their agendas. Often to their long term detriment.

    In the sports world the agendas often revolve around contract negotiations – remember this next time you read that a star player may be going to another team, almost certainly that story has been planted by that player’s agent in an attempt to increase his client’s value.

    The same thing happens in the business, property and the vacuous entertainment, travel and dining pages.

    Agenda driven journalism fails the reader and the writer, it also damages the publication as once readers start asking what the motivation is for a story, then the credibility of that outlet is failing.

    Increasingly this is happening to all the mainstream publications.

    Resisting the push to agenda driven journalism is tough as editorial resources are stripped from media organisations and as journalists come under more pressure to write stories that drive traffic.

    One of the great assets of big media is trust in the masthead. A hundred years ago people took what was written in their city’s newspapers as truth, a few decades ago it was what was on the evening news. If Walter Cronkite or your city’s news anchor said it was true, then that was good enough for most people.

    In the race for clicks, that trust has been abused and lost by all but the most dedicated fans. It’s probably the greatest loss of all for the established media giants.

    For readers, the web and social media is their friend. They can check with their peers to see if a story stands up and if it doesn’t they can spread this across their networks.

    Agenda driven journalism fuelled by pointless leaks helps no-one in the long term and it will probably kill many established mastheads. It’s another opportunity for smart entrepreneurs to disrupt a market that’s failing.

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  • Why would a plumber want a broadband connection?

    Why would a plumber want a broadband connection?

    A question that still bugs me from the Cloud + NBN forum this week is “why would a plumber want a broadband connection.”

    It doesn’t seem so long ago that question was asked about mobile phones – in the early 1990s the question made sense as cellphones in those days were heavy bulky things that sat in cars. They were of little use to plumbers or anyone else except the executives and politicians who could afford them.

    Today there are few plumbers who don’t have a mobile phone.

    Why would plumbers want a broadband connection? Job scheduling, inventory management, stock ordering, quoting and invoicing are five tasks that spring to mind.

    One of the big areas for all business is research and training. Keeping up with industry changes, particularly in fields where professional development is required to maintain your license or accreditation, is made far easier with online learning services.

    For the plumber, being able to find out what’s new on the market and how to install or maintain the latest products keeps them in the marketplace.

    Then there’s the necessity of being listed online – without a broadband connection the local plumber will struggle to keep up to date with the sites customers are using to find tradesmen.

    Even asking the question “why should a plumber be online?” betrays just how many of us aren’t understanding how business is changing.

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  • Verified Jerks

    Verified Jerks

    When you work in customer service you quickly learn that some people are just rude jerks. Depending on how bad a day you have it could be 2, 5 or 10% of the population.

    For these people the Internet has been a paradise with almost anonymous forums and newsgroups allowing them to be rude and obnoxious with little risk of being held accountable for their spiteful behaviour.

    One of the hopes of social media services was that forcing people into using accounts tied to their real identities would impose some self discipline among these trolls and haters,

    Sadly The argument that verified identities would stop people being irresponsible is wrong.

    The sad story of seemingly mature people insulting and wanting to beat up a five year old participant on a reality TV show illustrates how manners, good taste and style are beyond some people.

    It’s depressing, but unsurprising that this demographic can’t figure out that ‘reality’ TV shows are anything but real. The programs are carefully edited to suit the dramatic narrative of the producers with some of the participants being portrayed as villains and others as heroes.

    The little girl in question could be in a spoilt little brat, but you’d want to be careful making that judgement from what you see on TV.

    Many would put the spiteful behaviour of the Facebook commentors down to being another example of social media destroying our society, but this behaviour pre-dates the web.

    In the 1990s we saw a similar wave of insults aimed at President Clinton’s then teenage daughter Chelsea. In many ways it was far worse in what we are seeing today in that those encouraging that behavior were the leaders of political parties and their ideological fellow travellers in the media.

    The abuse of Chelsea Clinton marked the rapid decline of standards in politics that leaves many of us now sickened by the behaviour of all parties – and that of the media that treats their shenanigans seriously.

    Notable about the raucous political partisanship is that most participant are happy, even proud, to be named as they debase the institutions they’ve been elected to represent.

    The reason is they aren’t accountable, they know most of us are rusted on voters and the few that aren’t can be conned long enough by expensive advertising campaigns to get them elected.

    Should they not get elected, they’ll be welcomed into the arms of their corporatist friends who will find them a nice sinecure on a board, committee or think tank.

    The real reason people act like jerks is because they think they aren’t accountable – the politicians know they aren’t and most Facebook users figure the odds are in their favour that they’ll never be held to account for their boorish behaviour.

    Anonymity is the reason for bad manners on the net, accountability is. While our society doesn’t make people accountable for cruel, rude or corrupt behaviour then these people will thrive. With or without the internet.

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