Growing your business with Tweetups

Like most social media meetings in any big town these days, people from all walks of life gathered to meet and become more than just a Twitter handle or obscure forum name.

It’s hard to resist the offer of a free sandwich in Sydney’s Hyde Park on a beautiful spring day, so a“tweet up” offering was always going to be successful.

Like most social media meetings in any big town these days, people from all walks of life gathered to meet and become more than just a Twitter handle or obscure forum name.

Any idea that your average internet user is a pasty, overweight, underemployed 20-something is quickly dispelled as you meet all sorts of interesting people who are doing interesting things.

The hundreds of “tweet ups”, coffee mornings and social media dinners across the land are creating new networks which are changing business and society.

This is opposite of the stereotype being used to reinforce the mindset that blames the internet and social networking sites for everything from schoolyard bullying through to street riots and arrested brain development.

Over the last few days we’ve been treated to stream of stories about the views of professors and researchers detailing how the world and our minds are being destroyed by the internet.

My favourite is an English professor currently visiting Australia who claims computer game addled 20-something market traders may be responsible for the global financial crisis.

Perish the thought that good old-fashioned greed and hubris, the cause of every market crash since the Bronze Age, may have had something to do with the GFC.

The weekend press mentioned the professor applying for a study grant from an American university to prove her theory.

If that is true, it’s a shame the she didn’t take the time to check out the Twitter hashtag to join us for a sandwich in Hyde Park.

Had she done that she’d have had a nice sandwich, caught some sun and seen her theory disproved.

She would have met a far more diverse group than a bunch of stuffed shirts huddling in a cosy lunch club, desperately trying to validate their deliberate ignorance of the changing world outside.

It’s those stuffed shirts, along with their newspaper columnist friends, who are isolated. By choosing to demonise the internet and ignore the opportunities social media tools present, they are being left behind in a fast changing world.

The options for entrepreneurs and business owners are clear – you can lock yourself up with the stuffed shirts and rage about your dying business or you can use the net to help your business grow. The choice is yours.

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Buying friends online

Over the last few weeks we’ve been treated to the running saga of a Brisbane-based service fighting the big social media sites over their claim to have thousands of rent-a-followers available for businesses wanting to build a quick fan base. The whole idea of this sort of business baffles me as I can’t see where the benefit lies in buying a Twitter or Facebook following.

At school, kids who tried to buy friends always found it ended badly. There is little reason to believe things are any different for grown ups running a business.

Over the last few weeks we’ve been treated to the running saga of a Brisbane-based service fighting the big social media sites over their claim to have thousands of rent-a-followers available for businesses wanting to build a quick fan base.

The whole idea of this sort of business baffles me as I can’t see where the benefit lies in buying a Twitter or Facebook following. The only scenario I can think of is where somebody is trying to boost the value of a business to a gullible buyer on the basis of how many Twitter followers the enterprise has.

This sort of thinking is a fallacy – social media isn’t some sort of contest to boast how big your following is, it’s about being part of a community that trusts and values your contribution.

If you’re really trustworthy and have something useful to offer then a community will grow around you. Buying followers runs counter to that as it shows you’re not really trustworthy and what you have to say offers so little value, you have to pay others to be your friends.

Noone has to be on Twitter, Facebook or LinkedIn and it isn’t compulsory to have a blog or even a website. As useful as all these services are, they remain simply tools to get a job done.

When your business has to buy fans, it’s worthwhile asking if social media offers the right tools for your company, as the best thing that will happen is you’ll be ignored.

If you have to stoop to gaming the system, then perhaps it’s quicker and easier to stick to traditional forms of advertising which offer less risk and will probably be cheaper.

The most popular kids in the playground didn’t have to buy friends, while those who did found their friends didn’t last. The same applies for businesses.

In a world where a few blog posts or tweets can expose an untrustworthy business you need to have genuine fans and friends.

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Twitter 101

To help businesses establish themselves on Twitter, the service has released a free guide to show companies how to use it, to help them build relationships, along with some of the best practice tips and case studies.

Twitter 101 opens with a basic description of the service and illustrates how Twitter can be used by businesses, most of which we’ve discussed previously. There are also a few cute stories, such as ice-cream-deprived workers in the empire State Building sending out tweets to a delivery service.

Having established what Twitter can do for your business, the next page goes through the set up process.

One important flag they raise is how they don’t support name squatting and supply a contact link to report people who are trying to hog names, so if you find your business or trade name has been pinched by someone who doesn’t have a valid claim to the name, you can take action.

Once online, Twitter 101 takes you to the basic terminology. If you wanted to know what a hashtag, trending topic or Tweetup is, this is the page to visit. Probably the most valuable page is the Best Practices section, which details the good, the bad and the spammy. It also provides a link to report spammers and other dills who abuse the service.

If you are going to only read one section, Best Practices is the bit to read. You’ll avoid many mistakes and get more from the service, both as an individual and a business.

Finally, the site finishes up with some case studies. Along with the well-known Dell and JetBlue stories, is the description of how Dave Brookes of Teusner Wines in the Barossa Valley started using Twitter after watching Lance Armstrong in the Tour Down Under.

Finally, there’s some links to useful resources on using Twitter. The guide continually emphasises how it is all about building relationships. Twitter may not be the right tool for you or your business, but the Twitter 101 guide will certainly help you decide one way or the other.

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