Category: social media

  • Technology with Carol Duncan on ABC Newcastle

    Technology with Carol Duncan on ABC Newcastle

    In the occasional tech spot with Carol Duncan, we looked at Facebook’s new changes and what they mean to users.

    The immediate changes to Facebook are the News Feed at the top of the page where updates and posts will be ranked according to what Facebook thinks are your interests, to the left of the screen is “the ticker” which will give summaries of updates.

    Coming in the next few weeks will be the Timeline feature which will give show the history of all your posts.

    A great summary of the changes with a hands on review is Jason Kincaid’s article on the Facebook changes in Tech Crunch. The official Facebook blog goes into the detail of all the new features.

    The purpose of these changes is to increase Facebook’s value as an advertising platform and it raises the question of the viability of these networks.

    One of the interesting features of these changes is that users will start seeing increased advertising, if you’re not happy with this our Netsmarts site goes through the process of shutting down your Facebook account.

    Join us on ABC Newcastle with Carol Duncan to discuss these issues and more.

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  • ABC Nightlife Computers: The Internet Name Wars

    ABC Nightlife Computers: The Internet Name Wars

    The online empires want our names and identities, are the real costs of social media now being exposed? Our September ABC Nightlife spot on September 22 from 10pm looked at these issues and more.

    Paul and Tony discussed how Google’s “Name Wars” or “nymwars” came about, why social media sites like Facebook and search engines want you to use to use your real names.

    The podcast from the program is available from at Nightlife website, more details of Tony’s programs can be found there as well.

    Is this a good thing or are there costs we should consider before handing over our intimate details to a social media or free cloud computing service?

    Some of the topics we covered included;

    • What are the “name wars’?
    • Why do companies like Google and Facebook want us to use our ‘real’ identities?
    • How can they use the information they gather?
    • What problems does that cause for Internet users?
    • Can these problems spill into real life?
    • Are all web services doing this?
    • What are the risks to businesses using social media?
    • Is this the real cost of social media?

    Some of the information we mentioned can be found here;

    The cost of lunch: Google and Information Revenue
    Google’s real names policy explained
    Google’s Eric Schmidt on being an “identity service”, not a social network
    Google’s company philosophy (note item two)
    Why Twitter doesn’t care what your real name is

    We’ll be adding more resources in the next few days, the next ABC Nightlife spot is on 20 October and our events page will have more details. If you have any suggestions for future programs or comments on the last show, please let us know as we love your feedback.

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  • Cloud computing and Small Business September Digital Day

    Cloud computing and Small Business September Digital Day

    As part of the NSW state government’s Small Business September Digital Day for Startups and Growth Businesses, we’ll be looking at exactly what cloud computing is and how it can help businesses.

    Some of the services we discuss in the presentation are listed in the Netsmart’s web post on the 5 essential cloud computing tools for business. Although there’s many more we’ll mention that can help organisations of all sizes.

    Given the time constraints and the event’s focus is on the specific social media and cloud computing tools available to small business, much of the background information to the Online Tools to Turbocharge Your Business session is available in the previous series of posts about cloud computing previously done for the 2011 City of Sydney Let’s Talk Business series.

    Detailed information from that presentation can be found on the following pages;

    The networked business Part 1: What is cloud computing?
    The networked business Part 2: The benefits of cloud computing

    The networked business Part 3: Managing risk in the cloud

    The networked business Part 4: The business case for cloud computing

    All of the tools discussed in the Small Business September presentations are available in our ebook, Online Business Essentials which is available for all subscribers to our newsletter.

    If you’d like to see the presentations themselves, both The Networked Business and Online Tools to Turbocharge your Business are available through the Slideshare service.

    Seats are still available for both of the Digital Day presentations at the Telstra Experience Centre, Level 4, 300 George Street, Sydney. The Start Up session begins at 8.00am and the presentations for growth businesses begins at 1.00pm.

    Come along if you’d like to learn how social media and cloud computing can help your business improve productivity while building an online brand.

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  • Trusting online reviews

    Trusting online reviews

    Review sites where customers can post their experiences are changing consumer behaviour and bringing a new level of accountability to businesses, but how do we trust the comments on which appear online?

    Travel review site Tripadvisor is a good example of how consumers are able to spread the word about their good and bad business experiences, much to the displeasure of the UK hotel industry and its media friends. To make things worse, many of those reviews are further spread by social media services like Twitter and Facebook.

    While the travel industry complains about fake reviews from competitors and disaffected customers, the majority of fake reviews are from hoteliers themselves pumping up their own business. It’s always interesting how many gushing reviews are from anonymous posters with only one or two reviews to their name.

    Should any of the threatened court cases actually make it before a judge, there may be a few hoteliers finding themselves in an uncomfortable position, a classic case of being careful about what you wish for.

    That’s not to say Tripadvisor doesn’t have a problem, the comments in a recent Telegraph story about the service show they have the web 2.0 problem of lousy customer support which comes from a low cost, user generated business model.

    A more serious point which is overlooked by most of the critics is that Tripadvisor, like most travel sites, is linked to certain booking services. If you attempt to use the site to book a property that isn’t aligned with the site, it may well falsely report there are “no rooms available”, which is deceptive and will almost certainly fall foul of competition laws in most countries.

    For users of sites, it means we have to be careful with what the reviews and the sites themselves tell us. So what should we watch for?

    Spotting dodgy reviews

    The obvious thing is the planted review. The easiest way to spot this is by the number of reviews submitted by the commenter.

    If a commenter only has one or two reviews then it’s almost certain they either have an axe to grind or they have been submitted by the establishment or it’s staff as most rational people don’t have the energy or time to build a comprehensive profile of reviews just to shaft one place.

    Another useful tactic is to look at the reviews around it, do others disagree with that reviewer or are they consistent? Outlier bad reviews can indicate a plant, a grudge or simply a bad day in the kitchen.

    Dealing with bad reviews

    As we’ve pointed out before, consistent bad reviews on these sites usually indicate a structural problem in the business however if you suspect a fake or planted review, most services have a “flag as inappropriate” option or a dispute mechanism.

    Be careful using these however as flagging a legitimate complaint as malicious or fake may antagonise the poster and give the poor review more publicity than you would like.

    The social aspects of the web, such as review sites and social media services like Twitter and Facebook, are going to become more important over the next few years as internet users use them to help sift through the massive amount of information on the net.

    All businesses, whether in hospitality or other industries, need to take these sites and the reviews on them seriously.

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  • Re-evaluating social media

    Re-evaluating social media

    We often forget the Internet as we know it is less than thirty years old and many of the social media tools we use have been around for less than five.

    In such a new field, we’re all learning and experimenting which means some tools become essential while others are recognised as yesterday’s shiny toys.

    As the depth of the name wars and the related privacy issues become apparent, it’s worthwhile re-evaluating how we use these services. Here’s how I’m now using some of the online social media platforms.

    Foursquare

    I quite like Foursquare, the idea of knowing which friends are nearby when you’re out on the town is great. But as someone who has a dismal social life, it was wasted on me.

    The gamification angle is interesting, but the privacy implications of the service make me uneasy. I’ve stopped checking in and will probably close down my account pretty soon.

    Empire Avenue

    As a sociological experiment on the rampant egos and deep insecurities of the social media community, Empire Avenue is wonderful. Otherwise, it’s just another spammy online application trying to harvest personal information – I came, I saw, I decided life was too short.

    Quora

    On first glance, Quora looked good, but the changing of posts by moderators concerned me, the cliqueiness of users was the killer and I closed my account. I suspect Google Plus will kill this platform.

    Google Plus

    Apart from being a Quora killer and having some interesting collaboration feature, there doesn’t seem to be a compelling reason to use Google Plus instead of Facebook.

    While it’s in its early days, I’m finding it less than compelling while Eric Schmidt’s claim it is an identity service rather than a social media platform deeply unsettles me and makes me less likely to engage in conversations on the service.

    Facebook

    When Facebook first became available I was intrigued as able to connect with relatives along with past and present friends always struck me as being one of the Internet’s killer apps. As various business features evolved, it was clear Facebook was a serious online tool.

    The problem with Facebook has been the way strangers become friends, not to mention how acquaintances and relatives have a habit of posting private things you don’t particularly care to know about, along with the wave of invites to games and applications that come and go.

    Overall, I’ve been using Facebook for business purposes rather than sharing private information for nearly two years now. That works, but it isn’t the intended use and I’m probably not getting the maximum benefit although I am preserving some modest degree of privacy.

    Linkedin

    As a means to establish your professional credibility, LinkedIn is unbeatable. For those with a lot of time, the various professional LinkedIn groups can be a valuable way to show your industry knowledge.

    One thing that surprises me is how many people notice your status changes so it is certainly a good way of keeping your business network up to date with what you are doing.

    The concern with LinkedIn is similar to Facebook and Google Plus in that there’s a lot of market intelligence being gathered on our professional networks and the recent attempt to ‘enhance’ social advertising around our online personas does not fill me with confidence that LinkedIn is the best platform to be displaying our professional abilities.

    Twitter

    I’ve had a turbulent relationship with Twitter and it took me three attempts to really see the point. I’m still careful about what I post and who I follow.

    However Twitter has become my main news source and I find it keeps me ahead of the major media outlets. For this reason alone, Twitter has become the social media service I use the most.

    What occurs to me in writing this is that these social media tools are really about listening, not talking or marketing. Perhaps that is the point we’re missing in the noise generated by these services, that listening is where the real power lies in these online platforms.

    The six tools I’ve listed are just a small subset of a massive range of social media services, I’d be interested in hearing which ones you find useful and why.

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