Category: society

  • Did online democracy ever exist?

    Did online democracy ever exist?

    “Democracy is dead” proclaim online pundits as Facebook closes down their corporate governance feedback pages.

    The question though is whether democracy really exists online; the internet is largely a privately run operation which makes the hysteria about the International Telecommunication Union’s attempts to impose standards on the web all the so more fascinating.

    As a consequence of almost every internet service being run by private organisations, rights and concepts like “democracy” are pretty well irrelevant and have been since the first connection to ARPANET.

    When we use services like Facebook, or even our internet provider’s email account, we are only being allowed to do so within the companies’ interpretation of their terms and conditions.

    Often those interpretations are wrong or bizarre as we see with Facebook’s War on Nipples and often the results of misinterpretation are costly for businesses.

    But we have little recourse as these sites are private property and the owners can do pretty well what they like within the law.

    Just a like a shopping mall, if the managements of Amazon, Google or Facebook want you to leave their service then you have no choice but to do so.

    We can squeal about rights online, but in reality we have few.

    That’s something we should keep in mind when investing our time or business capital into any particular platform.

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  • Life in the mob

    Life in the mob

    The reaction to last week’s tragic passing of a nurse over a hoax phone call shows how hysteria and cynicism in new and old media fuel each other.

    Having created villains, in this case the two hapless Sydney radio hosts, the mainstream media creates a moral outrage to stir up the mob which in turn generates more headlines.

    As with the Hillsborough tragedy, this allows those in positions of responsibility the opportunity to avoid scrutiny and accountability.

    In this case we see the hospital management demanding action being taken against the Sydney duo while conveniently ducking questions about why poorly paid nurses are expected to act as switchboard operators on top of their already considerable responsibilities.

    Now we’re seeing calls to make practical jokes illegal – no doubt there’ll be a wave of teenage boys being prosecuted for making prank phone calls when panicked politicians pass poorly drafted laws to deal with the ‘problem’.

    Our taxes at work.

    Your mission in life is to use your brain and not to be one of the torch bearing mob.

    If it’s you the mob are looking for, then it’s best to lie low until another headline or something shiny distracts them.

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  • Being damned for publishing

    Being damned for publishing

    The tragic death of one of the nurses who took a hoax call from a pair of Australian radio hosts posing as the queen and Prince Charles should be a reminder of the real consequences of publishing.

    Volume Two of the Leveson Report into the ethics and practices of the UK media describes some of the personal consequences of the terrible behaviour of the UK newspaper industry, the effects are devastating and real.

    At a time when we are all publishers – from newspapers and radio stations through to Facebook posts and blogs like this – we all have to keep in mind the consequences of what happens when we press “post”.

    Hopefully the dills at 2Day-FM are reflecting on the consequences of their actions, the rest of us should learn from them before we like a dumb, racist Facebook update, post an abuse tweet or plaster someone’s personal details across the web.

    There’s also a management lesson here – the nursing staff at King Edward VII hospital should never have been put in the position of receiving media calls, particularly ones purporting to come from the royal household. One hopes, but isn’t optimistic, that the hospital’s managers are also reflecting on their role in this tragedy.

    Every action we take has real world consequences, it’s something that we forget when we’re sitting comfortably at our desks or typing on our smartphones.

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  • Tracks in the ether

    Tracks in the ether

    Bureaucrats dream of tracking every person or asset under their purview and the rise of technologies like smartphones,  Global Positioning Systems (GPS) and Radio Frequency IDentity (RFID) chips are giving them more power than ever.

    Two stories in the last week illustrated how these technologies are being used by authorities to monitor people; a school district in the United States is fighting a student who refuses to wear an RFID enabled identity card and Saudi immigration authorities are now sending text messages to guardians of travellers, mainly women, leaving the country.

    In Saudi Arabia, the law prohibits minors and women from leaving the country without the permission of their adult male guardians. As the Riyadh Bureau website explains, to streamline the permission process Saudi authorities enabled online pre-registration for travellers so now male guardians can grant assent through a website rather than dealing with the immigration department’s paperwork every time their spouse or children wants to travel.

    When the spouse or child passes through immigration, the guardian receives an SMS message saying their ward is about to leave the country. One assumes the male can withdraw that approval on receipt of the text.

    The Saudi application is an interesting use of the web and smartphones to deliver government services and probably not what Western e-gov advocates are thinking of when they agitate for agencies to move more functions online.

    More ominous is the story from the US where Wired Magazine reports Andrea Hernandez, a Texan student, is fighting her local school over the use of RFID enabled identity cards that track pupils’ attendance.

    John Jay High School’s use of RFID tags is a classic case of bureaucrat convenience as electronic cards are far easier to manage and monitor than roll calls or sign-ins.

    Incidentally John Jay High School has over 200 CCTV cameras monitoring students’ movements, as district spokesman Pascual Gonzalez says, “the kids are used to being monitored.”

    The problem is that RFID raises a range of privacy and security issues which the bureaucrats either haven’t thought through or have decided don’t apply to their department.

    Notable among those issues is that “has a bar code associated with a student’s Social Security number”. It never ceases to amaze just how, despite decades of evidence, US agencies and businesses keep using an identifier that has proved totally unsuited for the purposes it was developed for.

    Probably the most worrying point from the Texan story is how school officials tried to suppress the story, offering Ms Hernandez’s father a compromise on the condition he “agree to stop criticizing the program and publicly support it.”

    That urge to control criticism and dissent is probably the thing all of us should worry about when governments and businesses have the ability to track our movements.

    In this respects, the Texas education officials are even more oppressive than Saudi anti-women laws. Something we should consider as more of our behaviour is tracked.

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  • Newly normal in the English Midlands

    Newly normal in the English Midlands

    On their metal, a story from BBC Radio’s In Business program looked at how the English Midlands is dealing with the toughest economic conditions the beleaguered region has suffered for decades.

    Once the centre of the industrial revolution, The Midlands have had a tough time of the last fifty years as the region caught the brunt of Britain’s de-industrialisation and the loss of thousands of engineering jobs.

    Today, the surviving engineering companies are struggling to find new markets as orders from Europe dry up and many Midlands workers find they are confronting the ‘New Normal’.

    The ‘New Normal’ for British industry is described by Mark Smith, Regional Chairman, Price Waterhouse Coopers Birmingham who points out that UK industries have to sell to the fast growing economies.

    Interestingly this is similar, but very different in practice, to the Australian belief – where the Asian Century report sees Australia continuing being a price-taking quarry for Asia rather than selling much of real value – the Brits see some virtue in adding value to what they sell to Asia’s growing economies.

    The British experience though shows the realities of the ‘New Normal’ for Western economies – the cafe owner featured in story now offers no dish over £3 and the idea of overpriced five quid tapas are long gone. The customers can’t afford it.

    Part of this is because of the casualisation of the workforce as people find salaried jobs are no longer available and become freelancers or self-employed. One could argue this is the prime reason why unemployment hasn’t soared in the UK and US since the global financial crisis.

    That ‘new normal’ features the precariat – the modern army of informal white and blue collar workers who have more in common with their grandparents who worked for day wages at the docks and factories in the 1930s than their parents who had safe, stable jobs through the 1950s and 60s.

    For the precariat, the idea of sick leave, paid holidays or a stable career started to vanish after the 1970s oil shock and accelerated in the 1990s. The new normal is the old normal for them, there just happens to be more of them after the 2008 crash.

    With a workforce increasingly working for casual wages without security of income, the 1980s consumerist business model built around ever increasing consumption starts to look damaged.

    The same too applies to the banking industry which grew fat on providing the credit that unpinned the late 20th Century consumer binge.

    When the 2008 financial crisis signalled the end of the 20th Century credit binge, the banks were caught out. Which is why governments had to step in to help the financial system rebuild its reserves.

    The effects of that reserve building also affected businesses as bank credit dried up. Early in the BBC program Stuart Fell, the Chairman of Birmingham’s Metal Assemblies Ltd described how his bank decided to cut his line of credit from £800,000 to £300,000 which forced the management to find half a million pounds in a hurry.

    That experience has been repeated across the world as banks have used their government support and easy money policies to recapitalise their damaged accounts rather than lend money to entrepreneurial customers to build businesses.

    Businesses are now looking at other sources to find capital from organisations like the Black Country Reinvestment Society which is profiled in the story that raises money from local investors to provide small businesses with working capital.

    Communities helping themselves and each other is the real ‘New Normal’ – waiting for the banks to lend money or hoping that surplus obsessed governments will save businesses or provide adequate safety will only end in disappointment as the real austerity of our era starts to be felt.

    The New Normal is declining income for most people in the Western world and we need to think of how we can help our neighbours as most of us can be sure we’re going to need their help.

    Just as the English Midlands lead the world into the industrial revolution, it may be that the region is giving us a view of what much of the Western world will be like for the next fifty years.

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