Tag: business

  • Reading the global tea leaves

    Reading the global tea leaves

    Where is the world economy heading? An interesting exercise by the website Business Insider looks at the earnings reports and announcements by some of the world’s biggest corporations to get an idea of the the direction of the global business world.

    The results of Business Insider’s article are interesting and worthwhile of a closer look as we can see some real trends along with some risky bets by management who seem reluctant to acknowledge we’ve moved out of the 1980s.

    China’s western water shortage

    This is an interesting curve ball; one of the central planks of the China Cargo Cult that believes unfettered Chines growth will drive the world economy indefinitely is that the country’s inland provinces will grow in a similar pattern to that of the coastal provinces.

    Anyone who has travelled in those provinces, particularly in the poorer Northern regions like Gansu, has seen first hand the serious erosion, desertification and water problems these areas face.

    It shows the China story is not as simple as many of the cargo cultists believe.

    Europe is not dead

    Even in the darkest days there are opportunities for innovative organisations and regardless of what we think of McDonald’s products, they aren’t afraid to experiment and take risks.

    McDonald’s move to “value meals” in Europe replicates what worked in the United States in both the 2001 and 2008 economic downturns. This appears to be working in Europe just as it did in North America.

    We should also keep in mind that Europe is a diverse collection of cultures and economies so despair in Athens doesn’t necessarily mean pessimism in Arnhem.

    The bottom of the US housing market

    In his investor briefing, JP Morgan Chase CEO Jamie Dimon indicated the bank thought the US housing market is at the bottom subject to the American economy not going back into recession.

    While it’s possible that the US housing market has bottomed, it’s highly unlikely we’re going to see the US housing market roar back to 2005 levels even if there is a US recovery so we shouldn’t be expecting hockey stick style growth in the US domestic sector driving the world economy as it did through the early 2000s.

    Louis Vuitton confirms that the global market for ultra luxury goods is healthy

    The entire luxury goods boom is a side effect of the massive amount of money pumped into to the world economy to deal with the 2008 economic crisis.

    Like Macao casinos and Silicon Valley venture capital bubbles, this is transitory and at best a marginal influence on overall growth and employment.

    It’s interesting how many presentations I’ve seen recently citing the luxury goods markets as evidence all is good in the world economy. This shows the desperation of those whose businesses rely on mindless consumerism.

    China’s middle class will save us all

    If you were searching for a corporate example of the economic cargo cult surrounding China, then Yum Foods would be one of the best.

    The idea that China’s “consuming classes” will number half the nation’s population is some sort of economic Lake Wobegon, where everybody is above average.

    Even if Yum’s prediction proves to be true, the nature of China’s economy and the nation’s stage of growth means consumption patterns of the country’s middle – or “consuming” – classes are going to more like those of Americans in 1912 rather than 2002 which undermines any business model based upon the late 20th Century’s profligate spending.

    Businesses are once again investing in IT

    Microsoft suprised us all last week with their profit results. Earnings from Windows, servers and office suites were all up on improved personal computer sales.

    That businesses are investing in IT makes sense as one of the things that is cut early by organisations looking for savings is IT. That happened in 2009 in response to the economic crisis.

    Even before the 2009 financial shock, businesses had been under-investing in IT partly because of Microsoft’s failure with the Vista operating system.

    Now many businesses have decade old desktop computing systems and the pressures to upgrade are becoming intense.

    The worry for Microsoft is Apple’s domination of mobile devices and the rise of cloud computing means that its not necessarily Microsoft will benefit from most of the IT investment.

    Electricity prices will rise and low natural gas prices are unsustainable

    Energy prices are a riddle within an enigma, however there’s certainly some distorting effects in these markets. CSX’s views on natural gas markets illustrate this.

    We can expect more convulsions in energy prices as demand hinges on China, the US and European economic growth coupled with the threat of more conflict in Iran and Iraq.

    Should China deliver the growth that the cargo cultists believe then energy prices will continue to climb, which may happen anyway.

    The end of the telephone

    Again Business Insider’s headline is a little misleading, as Verizon see the decline of the POTS – Plain Old Telephone System – networks that were designed around voice data and a switch to data based networks that don’t treat all traffic as information packets.

    Data matters more than voice and we don’t want to be tied to a phone line.

    That the telcos see mobile data as their main revenue drivers shouldn’t be a surprise as this has been the trend for two decades.

    Consumers are borrowing again

    This claim is a worry as it indicates some consumers – along with many lenders – are falling into the habits that nearly bought them unstuck in 2008.

    A superficial view of the Amex announcement actually raises more questions than it answers and there’s a suspicion that the credit card provider is driving growth through special offers or reforming their excessive merchant charges.

    Like JP Morgan, much of Amex’s optimism is based upon the US economy moving out of recession and American consumers resuming their credit binge. The latter may prove to be a bridge too far.

    Winning in diverse European markets

    Like McDonald’s, IBM sees plenty of opportunity in Europe and makes the point that, like Asia, the European markets are diverse.

    IBM may turn out to be a more of a beneficiary of the increased IT spending that Microsoft is relying upon as Big Blue’s consulting services and cloud technologies are more attuned with where the enterprise computing market is going.

    Also in an era of government austerity, IBM may be able to offer process savings to cash strapped agencies and authorities.

    Asian consumers save the cigarette industry

    There’s no doubt East Asian societies like a smoke so the idea that international tobacco brands see great opportunities in markets like South Korea, the Philippines and Indonesia shouldn’t be a surprise.

    Interestingly China doesn’t feature in these projections as their market is largely closed to foreign manufacturers.

    While the short term looks good for tobacco companies in East Asia, it’s difficult not to see that rising affluence starts to see public health and anti smoking campaigns similar to those in the West developing over the longer term.

    Yahoo parties like it’s 1999

    Web surfers want relevant content according to Yahoo’s management. Next month we’ll see these business giants claim social networks and cloud computing are the next big thing.

    You can’t help but thing Yahoo’s management are very well qualified to tell us when horses have bolted and vanished over the horizon.

    The problem for Yahoo is that customised content is expensive unless you’re going to “crowdsource” it with a social layer as Facebook does and Google is trying to do.

    If Yahoo can pull something like this off – and there is no indication they can – then the business has a chance of surviving. Right now the smart money would be betting on the being broken up in the near future.

    So where is the world economy going?

    One unsurprising thing from these corporate projection is that some businesses are better prepared than others for the changes that are happening.

    IBM and McDonald’s stand out as those prepared to innovate and change their business models to suit the prevailing situations.

    Companies that believe the 1980s are just around the corner again seem to be the ones most vulnerable – its not surprising that its finance organisations like JP Morgan and Amex are betting the farm on continued massive growth in consumer debt.

    The China Cargo Cultist are also vulnerable. If it turns out that Chinese growth – like US consumer spending in the 1980s – can’t go on forever then companies like Yum Foods are going to struggle with growth rates far lower than they expect.

    One thing is clear, that there are a lot more nuances in the world’s economy that what you’d pick up from media headlines. The key for big and small entrepreneurs is figure out where these nuances present a business opportunity.

    Black tea image courtesy of Zsuzsanna Kilian and SXC storck photos.

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  • Inflating titles, inflated apirations

    Inflating titles, inflated apirations

    This story first appeared in Smart Company on 19 April 2012.

    “She listed her job on LinkedIn as my ghostwriter,” reflected the journalist about his publishing business’ Gen-Y staff member.

    The journalist’s lament reflects an unexpected corporate risk in social media; that of employees giving themselves grandiose and sometimes damaging job profiles.

    Over the last 20 years, title inflation has been rife in the business world as corporations and government agencies doled out grandiose titles to soothe the egos of fragile management egos.

    So it isn’t surprising that many of us succumb to the temptation to give ourselves a grand title online.

    In the journo’s case a young graduate working as an editor in his publishing business listed herself as his ghostwriter, risking a huge dent to his credibility among other the lizards at the pub or the Quill Awards.

    That business journalist is not alone, in the connected economy what would have been a quaint title on a business card or nameplate is now being advertised to the world.

    Making matters worse, we now have tools like LinkedIn and other social media sites to check out a business’ background and who are the key contacts in an organisation.

    So what your staff call themselves is now important. It can confuse customers, cause internal staff problems (“how come he’s an Executive Group General Manager?”), damage business reputations and quite often put an unexpected workload on a relatively junior employee.

    In your social media policy – which is now essential in any business that employs staff – you need to clarify what titles your people can bestow upon themselves.

    As well as making this clear to new staff, a regular web search on your business that includes all of the popular social media sites should be a regular task.

    Just as economic inflation can hurt your business, so too can uncontrolled title inflation. Watch it isn’t affecting your operations.

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  • Taking care of our own

    Taking care of our own

    “The council ought to do something” growled a friend who’d been stuck in a peak hour traffic jam.

    That innocuous comment illustrates the fundamental challenge facing the developed world’s politicians – that we expect our governments to fix every problem we encounter.

    In the case of the local traffic jam, the cars creating gridlock are parents driving their children to two nearby large private schools.

    Despite the problem being caused by the choices of individuals – those decisions to send their kids to those schools and to drive them there – our modern mindset is “the government aught to do something” rather than suggesting people should be making other choices.

    Socialising the costs of our private decisions is one of the core beliefs of the 1980s mindset.

    Eventually though the money had to run out as we started to expect governments to solve every problem.

    We’re seeing the effects of this in the United States where local governments are now having pull up black top roads, close schools and renege on retirement funds as those costs become too great.

    As a society we have to accept there are limits to what governments can do for us.

    Increasingly as the world economy deleverages, tax revenues fall and the truth that a benign government can’t fulfill our every need starts to dawn on the populace, we’ll realise that expecting politicians and public servants to save us is a vain hope as they simply don’t have the resources.

    Bruce Springsteen puts this well in his song “We Take Care Of Our Own.”

    The truth today is the cargo cult mentality of waiting for governments or cashed up foreigners to come and save us is over.

    We’re going to have to rely more on our own businesses, families and communities to support us in times of need.

    The existing institutions of the corporate welfare state are beginning to collapse under the weight of their own contradictions.

    Joe Hockey knows this, but as a paid-up agent of the establishment he doesn’t dare nominate the massive cuts to middle class welfare and big business subsidies that are necessary to reform those institutions.

    Waiting for the council to fix the local roundabout is nice but it doesn’t address the bigger problems.

    It’s up to us to build the new institutions around our local communities and families. This is not a bad thing.

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  • It’s all in the timing

    It’s all in the timing

    This morning I sat in on a corporate breakfast and heard a well known presenter talk about social media for business owners and managers.

    The advice was terrible and what was valid could have come from a 2008 book on business social media marketing.

    But the room loved it and obviously the client – a major bank – thinks the speaker’s work is worthwhile. He has a market while many of us who’ve been covering this field for a decade don’t.

    Timing is everything in business. Earlier this week stories went around the Internet about how Microsoft could have invented the first smart phone.

    Microsoft could well have done it, they tried hard enough with Windows CE devices through the late 1990s and there was also the Apple Newton and the Palm Pilot.

    While all these companies could have developed the smartphone in the 1990s it wouldn’t have mattered as neither the infrastructure or the market were ready for it.

    Had Microsoft released the smartphone in the mid 199os it would have been useless on the analogue and first generation GSM cellphone networks of the time.

    Customers were barely using the web on their personal computers, let alone on their mobile phones, so the smartphone would have been useless and unwanted.

    Ten years later things had changed with 3G networks and real consumer demand so Apple seized the gap in the marketplace left by Motorola, Nokia and the other phone manufacturers with the iPhone and now own the market.

    Apple weren’t the first to market with a smartphone, just as Microsoft weren’t the first with a Windows-style operating system and Facebook weren’t the first social media platform.

    Those who were first to the market stood by while upstarts stole the market they built.

    Plenty of people have gone broke when their perfectly correct investment strategies have been mistimed – “the market can stay irrational longer than you can stay solvent” is often proved true.

    That’s the same with the speaker this morning; he’s not the first to discover social media’s business benefits but his timing is impeccable.

    Being first is no guarantee of success if your timing is wrong.

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  • Is small business too pessimistic?

    Is small business too pessimistic?

    The MYOB March 2012 Business Monitor report is a disturbing document; not only does it show how low confidence is among Australian business owners, it also portrays a group that are making sacrifices for an uncertain future. Is this what small business has come to?

    One of the most disturbing aspects of the survey is how long company founders go without a break. With one third reporting they had not taken holidays since starting their business, this statistic is constant regardless of how long the operation has been going.

    As somebody who went a decade without taking a holiday, I have a lot of sympathy for business owners in that situation.

    What really jumps out is the pessimism of business owners – a quarter don’t expect the economy to improve for at least two years and only 39% expect their revenues to rise.

    That business owners would be so negative about the future is disturbing; they should be the most optimistic.

    It’s also interesting that more than half are disappointed with levels of support from the government, does anyone expect different?

    Quite frankly, if you want money or support from the government then get a job with the public service. I tried that for a few months and there’s plenty of pessimistic people there.

    That small business owners are becoming as disillusioned as public servants is a concern for our economy and society. Hopefully it’s not a permanent condition.

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