Tag: trust

  • Facebook’s experiment with the limits of public trust

    Facebook’s experiment with the limits of public trust

    The revelation that a Facebook research team lead by Alan Kramer experimented with users’ emotional states is a disturbing story on many levels, the immediate consequence is a further erosion in the public trust of social media services.

    Facebook, like many social media services, has received a lot of criticism in recent times as the company tries to make enough money to justify its $160 billion valuation.

    Most of that criticism has been around the re-arranging of users’ feeds with Facebook’s algorithm deciding what information should be displayed based upon a user’s history with a liberal sprinkling of advertising thrown in.

    The Kramer research though takes Facebook’s manipulation of users’ information to another level, along with raising a range of ethical issues.

    One of the most concerning issues is the claim that the experiment’s subjects had given informed consent by agreeing to Facebook’s Terms of Service. This is dangerous ground.

    The dangerous ground, apart from the gross overreach of customer terms of service this behaviour risks losing the market’s trust; once Facebook or other social media and cloud computing services are viewed as untrustworthy, they are doomed.

    For Facebook it might be that the abuse of user trust is the biggest social experiment of all: How far can the company push the public?

    We may soon find out.

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  • Fear in the cloud – the loss of trust in online business

    Fear in the cloud – the loss of trust in online business

    Today I spoke about online safety to the Australian Seniors’ Computer Clubs Association about staying safe online.

    Hopefully I’ll have a copy of the presentation up tomorrow but what was notable about the morning was the concern among the audience about security and safety of cloud services.

    The ASCCA membership are a computer savvy bunch – anyone who disparages older peoples’ technology nous would be quickly put in their place by these folk – but it was notable just how concerned they are about online privacy. They are not happy.

    Another troubling aspect were my answers to the questions, invariably I had to fall back on the lines “only do what you’re comfortable with”  and “it all comes down to a question of trust.”

    The problem with the latter line is that it’s difficult to trust many online companies, particularly when their business models relies upon trading users’ data.

    Resolving this trust issue is going to be difficult and it’s hard to see how some social media platforms and online businesses can survive should users flee or governments enact stringent privacy laws.

    It may well be we’re seeing another transition effect happening in the online economy.

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  • Driving agendas

    Driving agendas

    A feature of the new question and answer service Branch are “featured questions” highlighting popular or interesting conversations on the service.

    One of those early featured conversations was a question from investor Michael Arrington, “when is it good for founders to leak stuff to the press?”

    Strategic leaks have become the staple of most news services, time poor journalists are desperate for scoops and clicks which gives an opportunity for companies and governments to feed information that suits their agenda of the moment.

    As the answers in the thread indicate, this style of reportage is very common in the Silicon Valley tech press. The greater fool business model of many web start ups require they get lots of media coverage in order to attract buyers.

    That media coverage includes ‘leaking’ stories that one big company – a Google, Microsoft or Facebook – is interested in the business. This always creates credulous headlines on the tech media sites and one of these leaks prompted Arrington’s question.

    Strategic leaking isn’t just a tech media phenomenon. Australian politics was paralysed at the beginning of the year when numerous stories that “un-named Labor Party sources” were plotting against the Prime Minister dominated the headlines for weeks. All of these were pointless leaks from various minor politicians try to push their agendas. Often to their long term detriment.

    In the sports world the agendas often revolve around contract negotiations – remember this next time you read that a star player may be going to another team, almost certainly that story has been planted by that player’s agent in an attempt to increase his client’s value.

    The same thing happens in the business, property and the vacuous entertainment, travel and dining pages.

    Agenda driven journalism fails the reader and the writer, it also damages the publication as once readers start asking what the motivation is for a story, then the credibility of that outlet is failing.

    Increasingly this is happening to all the mainstream publications.

    Resisting the push to agenda driven journalism is tough as editorial resources are stripped from media organisations and as journalists come under more pressure to write stories that drive traffic.

    One of the great assets of big media is trust in the masthead. A hundred years ago people took what was written in their city’s newspapers as truth, a few decades ago it was what was on the evening news. If Walter Cronkite or your city’s news anchor said it was true, then that was good enough for most people.

    In the race for clicks, that trust has been abused and lost by all but the most dedicated fans. It’s probably the greatest loss of all for the established media giants.

    For readers, the web and social media is their friend. They can check with their peers to see if a story stands up and if it doesn’t they can spread this across their networks.

    Agenda driven journalism fuelled by pointless leaks helps no-one in the long term and it will probably kill many established mastheads. It’s another opportunity for smart entrepreneurs to disrupt a market that’s failing.

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