Category: marketing

Respecting your network

This article originally appeared on SmartCompany on November 25, 2008

Australia’s Spam Act is just over five years old, and it’s had some success in keeping locally sourced junk email to reasonable limits along with catching the odd perpetrator.

The Australian Communications and Media Authority has plenty of Spam Act information for business owners on its website and the requirements can be summarised in three principles – get consent, identify yourself, and make it easy to unsubscribe.

Before you can send commercial emails to people, they need to ask for them. In itself, this requirement eliminates your emails being classified as spam given the definition of spam is unsolicited emails.

Identity is important, as the recipient needs to know who the email is from. All legitimate businesses should have no problem with this.

Finally, unsubscribing is simply good manners. For a business owner there is absolutely no point in irritating potential customers and partners who don’t want your messages.

The sticking point in all of this is defining consent. The loophole in the act defines “inferred consent” if you have an “existing business relationship”. The current interpretation of a business relationship is merely having the business card of the recipient.

Sadly this gives any dolt you’ve been foolish enough to give a business card to at a networking function permission to bombard you with invites to get-rich-quick seminars and share boat schemes.

I can’t tell you how irritating I find idiots sending me three pointless emails a week because I put my card in the door prize bowl or gave the courtesy of exchanging cards while talking.

Even worse are the dills who start sending SMS messages to your mobile phone. In fact I’m amazed that anyone thinks ultra intrusive text spam is an effective way to generate goodwill for a business.

A particular difficulty with spamming people in your network is that your paths will almost certainly to cross again, which can put all parties in a difficult position.

So don’t simply add everyone who gives you their business card to your mailing list. By all means send them a follow up email, phone call or postcard, and certainly offer to connect to them on social networking sites like LinkedIn and Facebook, but spare everyone the spam.

Understanding your responsibilities under the Spam Act will help you get more from your mailing lists. Adding some common sense and manners goes a long way too.

Similar posts:

  • No Related Posts

Should you drop the Yellow Pages?

yellow-pagesToday’s Australian reports Sensis’ Yellow Pages revenue is up 5% and White Pages over 11%. That’s an interesting result as it bucks the evidence that online advertising is hurting them.

At business events I’m finding many owners and managers are telling me they are dropping their Yellow Pages ads as they find they aren’t getting the returns they were hoping for and think online offers more return for their advertising dollar.

There’s a lot of people who agree with that idea and even Sensis’ e-business report showed 89% of consumers are using the net to research purchases.

So there is a pretty good argument for businesses to move their advertising online, but before doing so you need to look at what channels your market is using to find you.

For some businesses the Yellow Pages is still an important channel. For instance, the local plumber cannot afford to be without a Yellow listing.

But other businesses, say an online auction site, don’t need to worry about an expensive Yellow Pages display ad although a listing in the White Pages would probably help their credibility with some customers.

In the end, it depends upon your business and the customers you want to reach. If your business is a service business that generates work from emergency calls, such as the plumber, dentist, vet or a computer technician, then you will need some presence. 

Even if your business doesn’t cater to those markets, the online Sensis listings are still useful as this plugs your business into the directory enquiries, 1234 and web based services, although these may not be as useful as Google or Yahoo!.

Marketing’s all about telling your story to the right people. While many of those people are now surfing the web, it may suit your business to still spend something for those people who insist on using the Yellow Pages.

Similar posts:

  • No Related Posts