A time for fresh ideas

To stand out from the crowd we need to be original and creative

Stale old thinking doesn’t cut it anymore. In an age when plagiarism and rip offs can be uncovered with a few minutes searching on the web, simply copying someone else’s work has ceased to be an option.

The same can be said for just recycling past ideas; the days of money for old rope are over.

It’s time for new, innovative ideas and work. The opportunities for getting fresh thinking into society and business have never been greater.

We can all do better than just leeching of other people’s work.

Eight online tips for franchising

Is your franchise network part of the online economy, or becoming a relic of the past?

The world wide reach of the web has always been a problem for territory based franchises. As a consequence, many franchise networks have a token web presence which they use mainly as a recruitment tool for new franchisees.

An aversion to the web presents a difficulty for these franchisees as most customers are now online. By not actively using the net, those locally based franchise chains are finding themselves at a disadvantage to their non-franchised competitors.

The franchising industry’s problem was illustrated last week by Ben who called into to my ABC radio spot last week on Internet business trends to ask about how a territory based lawn mowing franchisee can use the web.

Ben’s question raised some important points that franchise holders — and anyone considering entering a franchise — should check to make sure that business is competing in today’s marketplace.

Does the franchise have an individual page for each territory?

Each franchise area should it’s own page within the chain’s site. While the contact details can redirect back to the central phone or form, the territory page should include some local testimonials and few other localised features.

Is the home page regularly updated?

A static index page that rarely changes isn’t attractive to search engines or customers. A vibrant business should be updating their page regularly. This is particularly true if there is a substantial network of franchisees.

How does the site rank?

When searching for the product or service the franchise sells, how high does the franchise’s page come up. If it doesn’t appear in the first page, then the franchise isn’t working.

Does local search work?

Type in a search for the franchise’s product and an established territory such as “lawn mowing Footscray”. If the Footscray franchise doesn’t appear in the local listings then the franchisor hasn’t listed their sites in the local search listings.

What does the site sell?

In researching this article, I found the biggest franchised lawn mowing chain appears in paid ads for “buy a lawn mowing franchise” but not for a actual lawn mowing. A site or digital strategy designed to sell franchises is good for the franchisor but doesn’t do much for the franchisee looking for customers.

Is the franchise engaging with social media?

Whether you trust social media or not, the market is talking about you on forums, blogs, Facebook, Twitter and other channels. A great example of this was Oporto last weekend. A franchise needs to be engaging with customers, critics and fans.

Where are the franchisees?

Are the franchisees listing themselves? This is always a worrying sign that a franchise isn’t controlling its marketing properly. On the other hand, if their personal profiles aren’t appearing on sites like LinkedIn, it can indicate too tight a control on franchises.

What is their media strategy?

The whole point of buying a franchise is to have a ready made brand and marketing strategy. If a franchise is locked into a print mindset with only at best a token online presence then they aren’t going where the customers are. Have a look at the online versus print effort before signing up.

Many franchisors are playing by 1990s rules. Which was great for the last twenty years, but the old models are evolved as customers and potential franchisees have changed the way they shop and do business.

The web and social media are more than just a passing fad or a blunt advertising and marketing tool. They are a key part of your business identity and are being used by suppliers, recruiters, job seekers and commercial partners to figure out whether you are worth doing business with.

A franchise that doesn’t use today’s media tools is stuck in yesterday’s market.

ABC Nightlife October 15 2010

The new business web trends

Update: You can download the show from the ABC Nightlife homepage included in the program are some ideas on how kids use the net, the challenges for franchises and the importance of search engine optimisation.

The Internet is changing how businesses are working online. Join Tony Delroy, Paul Wallbank and Chistena Singh from Sensis to discuss some of the ways customers and businesses are changing the way the buy and sell on the Internet.

Business has changing for last fifteen years as customers move online to check the deals and products available. With most people now on broadband and more using their mobiles, the game is changing again.

We’ll be looking at the e-business report which is a free download available from the Sensis website.

Tune in on your local ABC radio station or listen online at www.abc.net.au/nightlife.

If you’d like to join the conversation with your questions or comments phone 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

You can SMS Nightlife’s talkback on 19922702 or twitter @paulwallbank using the #abcnightlife hashtag

The Smartphone wars

Microsoft’s new Windows Phone 7 system means there’s much more competition in the smartphone market.

The mobile phone market has become a lot more competitive this morning with Microsoft’s launch of their new mobile phone system, Windows Phone 7, which will be appearing on new phones in the shops over the next few weeks.

For the Australian market Vodafone have announced they will make Window 7 available on the new HTC 7 Trophy model while Telstra are offering it on the HTC 7 Mozart and  LG Optimus 7Q.

Interestingly, Optus haven’t announced what handsets they will be selling Window Phone 7on while parent company Singtel are offering the same handsets as Telstra in Singapore which, depending on exclusivity agreements, might mean Optus will have some suprises at today’s Australian launch of the product.

Should you be looking at buying a phone, you’ll find there will be a big push on the Windows 7 models as the telcos and phone sellers are desperate to have another smartphone alternative to the iPhone alongside the Google Android models.

Last week before the Australia Israel Chamber of Commerce Telstra chief executive David Thodey described some of the challenges his organisation has with Apple and that frustration is shared by all the telcos and retailers who hate seeing the bulk of the profits going back to Steve Jobs.

So if you do set foot into your local phone shop before Christmas expect the hard sell on the Windows and Google Android phones as the dealers will be seeing better commissions from those devices.

As well the obvious incentives to salespeople, Microsoft’s always impressive PR machine has been rumbling away on this for several months after Windows 7 was launched at the Barcelona World Mobile Congress last February showing off early versions of the phones so we’ve had a chance to play with the devices and they certainly behave nicely.

It may be that the Windows 7 phones may well be the right thing for you. A play with them finds them fast and responsive with built in support for standard Microsoft features such as Exchange and Office applications along with consumer attractions such as XBox Live.

Where the Windows phone sits in the market is going to be interesting — we’ll almost certainly see the Microsoft and Google phones selling at cheaper price points than the Apple iPhone — however Apple tend not to respond to price wars so the battle is going to come down to features.

The real battle ground will be in the applications space as we now demand more from our phones. For most smartphone users, actually speaking on the thing is a small part of what they use the device for. US technology writer Robert Scoble points out Google’s Android system has over 100,000 apps available while Apple has 270,000. That’s a lot of catching up for Microsoft.

Although if any organisation can do this, it’s Microsoft as they have a well established culture of supporting developers for Windows applications alongside a massive army of resellers and support companies which all have an interest in the success of Microsoft’s latest product.

The biggest player, Nokia, isn’t taking this lying down with at least one new product launch coming up in the next few weeks. So the run up to Christmas is going to be fun for mobile phone resellers.

If you are shopping for a new phone, it might be worthwhile nursing the old one along for a little while, let the early adopters deal with the teething problems and seeing which product meets your needs and budget when the hype settles down.

ABC Radio Newcastle 1233 and Hunter Valley: Choosing your online friends

Wednesday October 13, 2010

The Internet and the online networking tools that run on it bring a whole new set of challenges to families, communities and businesses. The recent Facebook Groups controversy is the latest and shows some of the risks with being too friendly with online strangers.

Carol Duncan and Paul Wallbank discussed why you need to be careful with the people you befriend online from 2.40pm this Wednesday, October 13 on ABC Radio Newcastle 1233 and Hunter Valley stations.

You can listen to the program from the copy saved on Carol’s ABC blog. If you have any questions, contact us or tweet a question to @carolduncan or @paulwallbank.

On being a price taker

does your business rely on being cheap?

As Australia’s dollar reaches parity with the US dollar for the first time in thirty years, the nation’s newspapers and politicians are awakening to the reality that this is not a good thing for most Australian exporters, particularly for those mineral industries which are cited as being responsible for the Goldilocks economy.

Those concerns are real, as this affects the employment of millions of Australia in the agriculture, mining and tourism industries.

Selling a price dependent commodity product locks a country or business into cycles they can’t control; currency movements, trade wars and cheaper competitors.

Adding value and creating products that can withstand the commodity cycles is the future for advanced economies. It’s as true for the businesses within these countries as it is for the entire nation.

If your business sells on price, then you’ll need to think on how you can change your customer’s perception about your product before they see it as a commodity which can be bought cheaper from someone else.

ABC Nightlife Digital, 12 October 2010

Your say on the National Broadband Network

There’s been a lot of talk about the National Broadband Network, join Rod Quinn and Paul Wallbank to discuss what the NBN means to you.

We’ll be taking listeners’ calls to debate, explain and discuss the issues, costs and technology questions surrounding this massive project.

Please note that this segment will be going out on the ABC Local Digital Network in capital cities as the Commonwealth games will go out on the analogue network.

If you are outside of the capital cities, you can stream the program through the ABC Nightlife website. If you’d like to join the conversation with your questions or comments phone 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

You can SMS Nightlife’s talkback on 19922702 or twitter @paulwallbank using the #abcnightlife hashtag

a lousy little sixpence

If you are going to sell yourself online, at least get a good price

A man walks into a bar and shouts “hi, I’m entering Big Phil’s Italian restaurant competition to win a free a pizza in exchange for irritating you fine folk”

Would you drink with that guy? Or for that matter buy a pizza from Big Phil?

Yet thousands of people are prepared to give away their online reputations in return for the chance of winning a pizza, getting a free mobile phone or getting the tab picked up at an expensive restaurant. It’s a great testament to the power of freebies.

It’s a rather quaint that as many bloggers and Twitterarti are prepared to give the last rites to the traditional media channels, some are picking old media’s worst habits of payola and thinly veiled cash, or favours, for comment.

The worst area for this is in the food blogs where a number of successful bloggers now post more reviews of PR driven freebies than another posts as the big, well funded restaurateurs find these blogs are good alternatives to the crowded review pages in the major newspapers.

It isn’t just food bloggers though, we see this in the tech, fashion, travel and even the “mommy bloggers” field as enthusiastic PR agencies convince their clients, correctly, that these sites offer motivated and loyal readerships to their clients.

The really sad thing is that the bloggers don’t need to selling out so totally, not writing about every freebie they’re offered actually increases the value of those they do write about.

Another point of course is few bloggers live on freebies and in the case of the food bloggers, partaking in the town’s best eateries a couple of times a week is probably going to leave you dead, or at least with a severe case of gout, by 40 anyway.

So what’s the problem? If a company wants to give something away to someone who is happy to talk about it, isn’t it a win for everybody?

Maybe, but when you’re regularly taking freebies, the question becomes how many other things you talk about are freebies. More importantly, your reputation is now tied up with the products you are touting. Even worse, your brand becomes tied up with the agendas of public relations agencies in exactly the same way the old mainstream media has been.

There’s a power inbalance here as well as the old media has it’s mastheads to stand behind. Should there be a falling out between the media outlet and the agencies or their clients, it’s rarely the newspaper, radio or TV station that loses if someone makes a fuss.

A travel, tech or restaurant reviewer for a major newspaper or magazine can hide behind their employer’s good name and if a corrupt journalist moves on, their name will be quickly forgotten.

There’s no such luxury for an individual blogger as their site’s credibility is their only asset and their online credibility is entwined with their offline, professional reputation.

This isn’t to say bloggers or anyone else should take freebies, I’d be an unrealistic hypocrite to suggest that. Free samples and meals go with the territory of having an influential outlet or a big, enthusiastic audience.

But perhaps it’s time for people to say “no’ to these online competitions that ask you to spam your friends and followers and for successful bloggers, maybe suggesting to some of these PR agencies that their clients would be better served buying advertising space on the sites rather than offering a free meal to later be dressed up as a review.

Having a big, enthusiastic audience is a fantastic asset and a great achievement to those who’ve built those tribes of followers to their websites and twitter feeds. It’s an asset worth guarding and respecting.

Choosing your friends

your online friends matter in real life

The signing up of web entrepreneur Jason Calacanis to a somewhat unsavoury Facebook Group illustrates the danger of befriending strangers online.

It’s been a bit of game harvesting followers on Twitter, friends on Facebook and connections on LinkedIn with people desperately befriending strangers from around the world with little thought on who these people really are.

While this has been good for people who measure themselves by the number of people they claim to know, it really hasn’t added value to most people’s networks.

The real value is in connecting with people whose ideas, interests and lifestyles are of interest to you. It could be your family, your old school and work mates or someone who shares your passion for cat shampooing.

Reduce these social media channels just to a numbers game and suddenly these networks have no value except to the small group of uber users who’ve it their life mission to harvest a million followers.

For normal people with lives, careers and other interests there’s no point in treating Facebook as a competition to gather the most friends. The whole aim of these online networking channels is to enhance your life, career and interests.

That’s why we all should take care with the people we befriend online and only choose those who we know and respect. We are judged by the company we keep.

Providing substance

a successful business is more than a facade

Businesses are told they have to tweet, set up a Facebook page and update a blog on a regular basis. But this doesn’t matter if the venture doesn’t deliver what it promises.

A good case of this was a business I recently visited that’s prominent in various social media channels. The owners do everything right by the new media textbook and have been featured in a number of articles for their use of new media tools.

But they have a problem; their product was poor. Thinking I might have caught them on a bad day, I even went back the following week and found it was still disappointing.

It wasn’t so bad I’d complain, but I left feeling I could get better quality and value for many at other places. There simply wasn’t a reason to go back.

As business owners we need to keep focussed on our core product; the coffee in a coffee shop, the sales team at a real estate agency, the shoes in a shoe shop or whatever goods and services it is we actually sell.

If the underlying product doesn’t deliver on your customer’s expectations, then marketing or any other tools won’t save the business.

So by all means play with the new tools and explore the opportunities, but don’t lose sight of the core reason why customers will come to you.

The collapsing barriers to opportunity

The walls preventing us seizing opportunities are falling

Last week I had the privilege of holding a business Internet marketing workshop for 50 people with fellow Smart Company blogger Lara Solomon and Marketing Angels’ Michelle Gamble in Sydney. The day showed just how comprehensively business barriers have fallen as cheap or free online services have giving fast moving companies a huge competitive advantage.

This is true in marketing as Michelle showed in her discussion about the overall branding of the business and Lara in covering the social media tools essential to an organisation seeking to get their message to the world. Tools and techniques that were once only available to the biggest corporations are now available to the small business.

Intellectual property is one of those areas where not too long ago few small businesses bothered to register a trade mark today it’s one of the first things a new start up does. Which was one of the things I discussed in my part of the presentation where I also covered on Smart Company a couple of years ago in The Rules of the Name Game.

The big change though is in capital expenditure — not so long ago the biggest line items on a start ups costs spreadsheet were the servers, desktops and network infrastructure.

Today, those costs have almost disappeared as the founders and early staff use their own computers or the company picks up some cheap notebook or tablets and runs all of these services off the cloud. As long as the devices can handle a modern web browser, everything else is unnecessary cost.

Web hosting and Internet plans too have become far cheaper. With most businesses being able to get a connection and an excellent hosting service for under $200 a month, many can do it for far less than that.

It’s a great time of opportunity for businesses, with an organisation’s web site becoming the cornerstone of their operations and marketing, the barriers to smart people are falling rapidly. It’s time to get your ideas out there.

Thoughts on Media140

How is real time and social media changing politics?

This post was part of the Media 140 Australian Politics of which I was kindly invited as a guest blogger. The focus on the afternoon panel is because this was the specific session I was asked to cover by the organiser, Julie Posetti.

After an election what panelist and political cartoonist First Dog on the Moon
described as “three months of despair” a review from a panel of cartoonists,
photographers and other outliers of the Australian political journalism was always
going to be well received.

First Dog’s comments showed the general despair by the electorate at large towards
a bland performance by both major political parties, particularly in their use of new
media tools.

The rest of the afternoon panel on “alternative views on political news” shared First
Dog’s general attitude, but luckily they made up for that despair with an entertaining
and funny take on the election and pricking some of the pomposity that can surround
the social media communities.

Malcolm Farnsworth (@mfarnsworth) put this best when he described much of
Twitter as “ego, brown nosery and wankery”. Surprisingly this was taken well by the
room.

His point is valid though, we need to keep in mind that one of the attractions of social
media is we can choose our own friends, particularly in Twitter where we can restrict
our social circle to those we like and agree with.

A few of the questions from the floor recognised this as did Julian Morrow
(@moreoj) with a shameless plug for The Chaser’s iPhone App. In an earlier session
Claire Wardell had shown how new media isn’t just Twitter and tools like apps and
clever websites can drive the political discourse just as well as a witty tweet.

Julian also showed how The Chaser crew were ahead of the curve with taking a
failed newspaper empire online in the late 1990s. Although his line about Twitter giving “the monkeys the typewriters” also betrayed a Rupert Murdoch style bitterness towards
new media.

To further move the issue from social media, Peter Bowers (@mpbowers) raised
the issues of photographers’ rights and payments, citing the Hudson River plane
crash as a good example where an agency snapper would have received some
large rights payments for the early photos of the aircraft floating down the river.

Peter moved into another aspect of social media and the perils for photographers
when talking about Parliamentarians taking photos from the floor of the house. In
the Australian Parliament, there are strict rules about the use of images and he had
once been bought before the Privileges Committee for breaching the rules with the
possibility of gaol time for contempt of Parliament.

What this illustrated in Peter’s opinion was how laws haven’t kept up to date with
technology. We could also say it’s another example of how people don’t understand
the real time consequences of seemingly trivial online actions.

As one of the final sessions for the day, the session was good opportunity to liven up the room with some funny, out of the box and thinking that shot down the thought that the day would be a Twitter love-in.

Overall, Media140 was a success in examining how the new online tools are changing
politics and the reporting of it. Having Claire Wardell’s UK perspective and Jeffrey

Bleich’s view from the Obama campaign showed just how far Australia has to go with
these tools.

Probably the biggest message was from the journalist participants – it’s clear many are
uncomfortable with the public being able to work around the gatekeepers and some
are downright scared of the abuse they think they receive from the community.

“It’s all about getting paid” one journalist said. You can’t help but think that was the
same thing bleated by the loom weavers of 200 years ago.

What we saw from the OzPolitics Media140 is a community and society in great
change: The political parties, media and the electorate are working through how these
tools are going to change the way we vote and how our governments work.