Author: Paul Wallbank

  • The echo chamber

    cave-mouthNobel Prize winner and New York Times columnist Paul Krugman worries about the insularity of America’s economic leaders.

    He’s right to worry.  The economic downturn is going to be longer and deeper than it otherwise would have been because our business, political and economic leaders steadfastly refused to acknowledge the levels of debt our societies were being burdened with and now they refuse to deal with the fact that debt is being unwound.

    The challenge for business owners now is not to fall for the orthodoxies and slogans but to take a realistic view of what’s happening in the world and the effects on customers, staff and suppliers.

    Just listening to your mates repeating your own beliefs is not good enough. The politicians have their pensions, the executives their golden parachutes and the economists tenured positions. You probably don’t.

    Read widely, listen and be sceptical of those with special interests to protect. Most of all don’t act on the advice of those who think it will be business as usual next year.

    Business as usual is going to be very different from today onwards to what it was two, ten or twenty years ago. It’s time to reinvent and look for the opportunities those too deep in the echo chamber are unable to see.

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  • Every business is different

    different

    One of the things I’ve always believed is every business is unique.

    Your character, your staff, your processes, your customers, your premises and every little thing your business does makes it totally different to every other business in the world.

    That’s the beauty of business and it’s why any advice you recieve should be tempered by the knowledge that no-one knows your operation better than you.

    This isn’t to say you shouldn’t listen to advice. You should because a fresh pair of eyes or ears can alert you to something you’ve missed.

    This isn’t to say you shouldn’t experiment with new ways. Those businesses who don’t will probably not survive the next five years.

    But what’s works for the guy up the road won’t necessarily work for you. His blog might be successful while yours may fail; she might be able to ditch the Yellow Pages while you cannot; they might be able to use social media while your contacts ignore it.

    So understand your own businesses, its staff and the customers.

    And most of all understand your own strengths and weaknesses.

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  • Business cards are a business essential

    business-cardsI attended a meeting last night where half the people didn’t have business cards, including one of the organisers and two of the sponsor’s representatives.

    That’s a shame for those people. The humble business card is one of the most important marketing tools you have.

    Your staff should all have business cards and carry a few with them all the time. When you’re hosting an event or meeting, then you simply can’t enough cards.

    Business cards may be low tech, but they are a great cost effective way for getting your message out and for helping people remember who you are and what you do. Get some printed up today.

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  • email because you can

    Seth Godin studies two email marketing campaigns. One that obtained his permission before sending emails and another that didn’t. Guess which one works.

    This is a subject close to my heart. A loophole in the Australian Spam Act allows spamming if the sender has “inferred consent” which can be anything from giving your business card out at a network function to having an email address on your website.

    When I wrote about this on Smartcompany last year I was criticised by one reader and yesterday I started receiving emails from an office fit out company.  This goes to show some marketers and business owners don’t get it.

    People are swamped with email, they don’t want more unless it provides value. It’s highly unlikely an email they didn’t ask for will have any value at all.

    So don’t spam your client base. They don’t like it and it will hurt your business.

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  • Upcoming ABC spots

    The next ABC shows will be the Nightlife nationally at 10pm on February 6 and the 702 Sydney Weekend at 10am on March 8.

    The topic for Nightlife is using social media to find a job, but we’ll probably add some business orientated ideas to that as well.

    Hope you can join us.

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