Category: Radio shows

  • Facebook and your Family: 702 Sydney Weekend computers

    Facebook and your Family: 702 Sydney Weekend computers

    Tune into ABC 702 Sydney this Sunday, February 5 from 10.15am to join Paul Wallbank and Simon Marnie discussing how to use Facebook in your family.

    Some of the topics we’ll be looking at include;

    • What are the minimum ages for using Facebook
    • How should parents monitor usage
    • Setting up privacy settings
    • Being careful about sharing
    • Deciding what applications should you allow
    • How do other social networks affect your family

    We love to hear from listeners so feel free call in with your questions or comments on 1300 222 702 or text on 19922702. If you’re on Twitter you can tweet 702 Sydney on @702sydney and Paul at @paulwallbank.

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  • ABC Christmas Computers

    ABC Christmas Computers

    For Christmas 2011 Paul joined Nikolai Beilharz to discuss dealing with problems with your Christmas tech gifts.

    We had a number of callers with problems including setting up a wireless network, what to do if a drink is spilled on your keyboard and how older people can get useful computer training.

    Seniors Computer Assistance

    John from Hobart asked about where he could get instructions on using his computer.

    The Australian Seniors Computer Clubs Association is a volunteer group bringing together local computer clubs that cater for older folk.

    ASCCA’s national members directory lists local clubs by state and contacting the nearest group should help you find the right assistance from your peers.

    Oh no! I’ve spilled a drink on my computer?!?

    Watching a freshly spilled cup of coffee, glass of wine or can of softdrink pour into your keyboard makes for one half panic and the other half despair.

    If you move quickly and you turn the keyboard upside down then you have a chance of rescuing a laptop computer before too much damage is done. The important thing is to stop liquid getting onto important circuits.

    Having turned the keyboard or laptop upside down, leave it for a day for the liquid to dry out. Then its a good idea to take it to the local computer store to see if it the residue can be cleaned up as usually the keyboard becomes sticky and some keys may not work.

    Should the liquid damage a desktop computer’s keyboard that’s usually easily fixed by buying a new keyboard but if you’re using a laptop, then the motherboard – the key part of a computer’s circuits – may be affected and that’s usually time to start shopping for a new system.

    Setting up a wireless network

    Most of the tech devices we’re getting for our households require some sort of wireless connection.

    If you have a wireless network, it’s important you get the security right as you don’t want neighbours and passers-by using your connection. The IT Queries site has instructions on securing these networks.

    Once have a secured network, preferably using the WPA2 encryption standard and a strong password, you can then connect each device. You’ll need the name of the network and the WPA2 password to make it work.

    Sometimes some devices want older, inferior security settings and occasionally they just won’t work at all. It may take several attempts to get them to work and it’s worthwhile re-reading our ten tips for setting up technology.

    Our next national ABC spot will be on February 9 next year. We will probably have some more spots over the summer break and we’ll let newsletter subscribers know about them as soon as we do. We also post them to the events page.

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  • 10 ways to setting up a tech gift properly

    10 ways to setting up a tech gift properly

    Setting up a new device

    Christmas is a great time for presents and computer and other tech equipment are great gifts.

    But technology being what it is, doesn’t always work as it should. Here’s a quick Christmas check list to help avoid letting technology ruin your Christmas;

    1. Read the box before opening

    Is it compatible with your system? If you have an older Windows or Mac computer the device might not work with your computer. Similarly if your hard drive or memory doesn’t have the capacity required, the whole process might be a struggle.

    2. Update your system
    Before plugging in new equipment make sure any computers have had the latest security updates and virus definitions installed. Sometimes brand new equipment does come from the shop with nasties installed.

    3. Backup anything important
    While most of the time things will seamlessly, it’s worthwhile backing up anything important on your computer before installing new equipment.

    4. Are all the parts included?

    Does it appear to have been opened or used previously? If parts are missing or there’s signs someone else has used the product, you might have been sold something that was previously returned. If so, it’s best to take it back to the store rather than struggling with a possibly defective product.

    5. Take your time

    It’s Christmas! Chill out and relax, take your time have a mince pie. Don’t rush to set things up, just take it easy. Doing things too fast means you make mistakes.

    6. Be careful opening the box

    Manufacturers make it very difficult to open boxes; this is not entirely an accident. It’s also common with tech stuff to have little components and gizmos which are easily lost in the box. So be careful removing all the packaging and keep it to one side.

    7. Read the manual!

    Once again, it’s time for another mince pie while you read the manual. In there you will find all sorts of useful information. Including how not to mess up your system. Usually, you’ll also find a description of the parts in the box, check you haven’t left something small but critical in the box.

    8. Eliminate the obvious

    Sometimes something simple is wrong, it could something as basic as a disk or plug is in the wrong way. Take it easy and relax.

    9. Don’t panic

    If things don’t work, relax and have another mince pie. It’s often something simple. Don’t do anything drastic, if you’ve had a few drinks or it’s getting late, leave it for tomorrow morning.

    10. Relax

    If it doesn’t work, don’t worry. You can return it or call a tech later.

    Remember Christmas is a time for sharing and relaxing. Don’t let your computers and technology upset your holiday.

    Merry Christmas and a happy new year.

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  • Business is fine

    Business is fine

    “I don’t need high speed broadband,” snarls the businessman in a country town, “business is fine as it is.”

    A hundred years ago this year the iconic Australian horse coach company Cobb & Co went into its first bankruptcy as it declined from being the dominant transport service of rural Australia.

    Cobb & Co was founded in 1854 by four young Americans in the Victorian gold rush and grew around the expansion of Australia’s rural farming and mining industries. By 1900 the company had 9,000 horses travelling 31,000km (20,000 miles) every week.

    By 1924 Cobb & Co was gone. Displaced by the motor car and restrictive state government rules designed to protect their railways.

    Many businesses, including the management of Cobb & Co, thought the motor car was a fad. No doubt many at the time also thought electricity was dangerous and unnecessary.

    Business worked fine as it was when stagecoaches carried the mail and bullock carts carted the crops, steam engines were fine to power the farms and businesses while the telegraph was just fine for those times when a three month letter to your customers or creditors in London or New York wasn’t quick enough.

    All those businesses went broke. They didn’t go broke fast, it was a slow process until one day owners realised it was all over and then the end came surprisingly quickly.

    That’s where many of us our today – cloud computing might be the latest buzzword, social media might be a distraction for coffee addled children of the TV generation and the global market might be just a way to dump cheap goods and services on gullible consumers – but markets and societies are changing, just as they did a hundred years ago.

    Sure, your business doesn’t need fast Internet. Business is fine.

    Stage coach image courtesy of Velda Christensen at http://www.novapages.com/

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  • The case for faster internet

    The case for faster internet

    The National Broadband Network (NBN) is a project designed to deliver faster and more reliable broadband to Australia’s regions. While a good idea, it’s not without its critics and a fair degree of controversy.

    One of the problems the project has is the inability of NBNCo, the company established to build and run the network, to articulate the benefits and scope of the project.

    Last Friday night “John from Condobolin” grilled the Gadget Guy, Peter Blasina, about the project. John’s questions, and Pete’s answers, which can be found at 35 minutes into his program, illustrates the confusion the surrounds NBN and the failure of the project’s supporters to explain the benefits.

    So how should proponents of the National Broadband Network – people like me who believe that high speed broadband are the freeways and railways of the 21st Century – respond to questions. Let’s answer John’s questions from last Friday.

    Lightning might affect fibre networks

    John’s first question was about lightning affecting the NBN, commenting when Pete confirmed electrical storms would affect the network that “it’s no better than the existing service.”

    Sadly all infrastructure is affected by weather – a freeway is just as affected by fog as a dirt road, perhaps even more so, but it doesn’t mean you don’t build a highway because of that. The same applies for the NBN.

    Interestingly the wireless and satellite alternatives proposed to fibre optic cable are even more susceptible to electrical storms, which perversely makes a better argument for running a fibre optic network.

    I don’t need any NBN

    “I have got quite good reception in Condobolin and I don’t need any NBN, I can assure you” was John’s next big statement.

    That’s nice for John that he’s happy with what he has – the rest of us should be so lucky.

    For many of his neighbours and those in the surrounding district, particularly those dealing with remote suppliers and overseas markets, reliable and fast communications are essential.

    Now is good enough

    A farmer doesn’t need broadband for selling into America, he’s able to do that today, was the crux of John’s next comment after he and Pete had an exchange about rolling broadband out to remote locations.

    It’s true that farmers can do a lot with today’s satellite and ADSL connections, then again they were able to ship exports in the days of bullock carts and sailing ships. We could extend that argument against railway lines, roads, containers and bulk carriers.

    Once upon a time some guy argued against the wheel. Today’s technology has been good enough has always been the argument of those who don’t see the benefits of new tools; we’re talking about tomorrow’s markets and society, not today’s.

    Broadband is all about fibre

    “You’re talking about satellite dishes and things like that, not NBN.”

    The National Broadband Network isn’t just about fibre; fibre optic cables makes up the network’s core and bulk of connections, but wireless and satellite are essential in order to make sure the entire nation has access to the network.

    Unfortunately the nonsense argument that technology improvements in wireless will render fibre optics redundant has been allowed to take hold by self-interested politicians and sections of the media pushing a narrow agenda.

    Wireless, satellite, fibre optic and other cable technologies are all part of the mix, the real argument is on the proportions of that combination and the consequences to the government’s budget.

    Spotting the clueless

    As an aside, the cable versus wireless argument is a good yardstick for measuring the knowledge of anyone joining the NBN debate.

    Someone clueless arguing against the project says investment in fibre optic cable is unnecessary as it’s speed and data capacities will be one day superseded by those of Wireless networks.

    This betrays a failure to grasp the inherent advantage of having a dedicated cable connection to your property as opposed to sharing a wireless base station with hundreds, if not thousands, of others.

    Equally anyone pro-NBN who says that fibre is faster because it travels at the speed of light is equally clueless as wireless, copper wire and even smoke signals also travel at – or close to – the speed of light.

    Games and videos

    “Is this only to watch videos and DVDs?” was John’s last question.

    Well, does Condobolin have a video store? A quick Google search shows it does, along with local and satellite TV stations. So the residents of Condobolin are just keen as the rest of us to watch the tube.

    Increasingly our viewing habits are moving online and fast broadband is necessary to deliver that. John may be happy to exclude his town from being able to do that, but my guess is plenty of his neighbours would like to have that option.

    What’s more, many of those farmers, processors, trucking companies and other service providers in the Condobolin region will need those video facilities for tele-conferencing with suppliers, customers and training companies.

    Building for the future

    Video conferencing isn’t the only application for what we consider today to be high speed networks, these are going to change society and business in the same way the motor car changed us in the 20th Century and railways and telegraph in the 19th.

    Australia made a mess of the railways and the roads, in both areas we’re still playing catch up. The National Broadband Network is an opportunity to avoid the mistakes of the last hundred years and get the 21st Century right.

    Unfortunately, the objectives of building a better nation are being lost in a fog of disinformation, political opportunism and corporate incompetence. We can do better than this.

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