Artificial intelligence and small business

Artificial intelligence promises to change small business dramatically, but are they ready for it?

How can small businesses use Artificial Intelligence? On Flying Solo, Rob Gerrish and I discuss the various ways AI is going to affect smaller enterprises.

One of the important things about the discussion is how AI is going to change a range of industries and jobs. The effect on small businesses over the next twenty years will be as great at the Personal Computer was.

The big takeaway I have for business owners is to actively think about how AI and automation are going to affect their industries, customers and individual companies.

Have a listen.

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Ransomware and innovation – links of the week

A Friday afternoon outbreak of ransomware dominated the week’s links along with the ethics of driverless cars and artificial intelligence.

Last week finished with a big bang as the Wannacry ransomware attack spread around the world with a curious twist which led one New York Times columnist to suggest software companies need to take more responsibility on security.

In the meantime the world goes on companies still struggling with the definition of innovation and Facebook crushing anyone who dares to try out-innovating them.

On a lighter note, Cary Grant spend much of his Hollywood years on LSD but it all turned out well and VentureBeat asks do humans have a role in a world run by Artificial Intelligence?

The future of humans

Is there a future for humans in a world run by artificial intelligence controlled robots? Venture Beat staged a panel in New Orleans that looks at where we fit into the automated world.

Ultimately the panel concluded, it’s up to us to make some serious choices. Something we shouldn’t leave to engineers.

The ethics of driverless cars

Autonomous vehicles should give priority to occupant over passers by in the case of an emergency suggests a Mercedes Benz engineer.

Christoph von Hugo, Mercedes’s manager of driver assistance systems, probably hasn’t helped the development of autonomous vehicles with his comments but the ethics of driverless vehicles is a discussion we should be having.

Defining innovation

Innovation is very simple, it’s about trying new ideas says Pete Williams, Deloitte Australia’s chief edge officer.

“You need ideas, they need to be new, new for you. If everyone in the world is doing something and you haven’t done it and you do it for the first time, you’re innovating. You’ve got to try stuff. Not just have new ideas, you’ve got to try stuff. Innovation is something you do,” he said.

Rethinking public transport

British transport app Citymapper is to launch its own ‘popup’ bus service in London with the promise of a modern and user friendly operation. An interesting twist for a software service.

“There will be a large screen that shows riders where they are in real time, and what’s coming up on the route — similar to how its smartphone app works. And they also have USB charging ports.”

Snapchat feels the market chill

One the darling unicorns of the tech industry, Snap, reported its first results as a listed company and the results were not good as Facebook’s shameless copying of the service’s features takes its toll.

Sadly Facebook seems to be following the Amazon playbook of crushing upcoming competitors that refuse to be bought out. This is a part of a broader problem with modern American capitalism.

What is Wannacry

Security researcher par excellence, Troy Hunt, gives a full run down on the Wannacry ransomware and how to combat it.

Towards the end of his article he has a list of eight actions computer users – from major organisations to households can do to protect their systems. Depressingly these are exactly what the computer tech support industry has been telling people to do for the past twenty years.

Wannacry’s accidental hero

An anonymous British IT security researcher realised the malware has a ‘kill switch’ – so he activated it. He does have an important message for computer users though.

“This is not over. The attackers will realise how we stopped it, they’ll change the code and then they’ll start again. Enable windows update, update and then reboot.”

An age of insecure machines

One of things that might bring down an AI controlled world is insecure machines as Wannacry shows. In the New York Times technology commentator Zeynep Tufekci suggests we can’t stop the wave of attacks taking advantage of systems running out of date software and vendors need to take responsibility.

“It is time to consider whether the current regulatory setup, which allows all software vendors to externalize the costs of all defects and problems to their customers with zero liability, needs re-examination.”

100 trips in tinseltown

Cary Grant got through his Hollywood years by microdosing on LSD claims a new documentary. When he retired from the movies he quit the speed and lived happily every after.

Interestingly, microdosing is one of the strategies used by today’s Silicon Valley workers to get by in their stressful and demanding roles. Some things never change.

Earworm of the week

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Voice security becomes a technology race

Software products that imitate people’s voices shows how security is a technological arms race

Voice authentication has become a standard in recent years but now it appears software has bitten with a Canadian startup, Lyrebird, demonstrating how they can mimic people’s speech.

Last year at one of their industry events Adobe showed off their ‘photoshop for voice‘ where anyone’s voice can be analysed and then remixed.

So voice recognition turns out not to be a foolproof as many in the security industry hoped. Like most biometric systems, anything that can be captured electronically can be spoofed or modified.

What’s notable in the Lyrebird story is how voice security companies like Nuance are deploying artificial intelligence to counter digital fakes. Once again we see security being a technological race.

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When artificial intelligence becomes pervasive

Artificial intelligence is shaping up to the next battleground between vendors, but users won’t really care as long as it works.

Once upon a time computers were unusual, getting time on one was only for select employees of large corporations and scientists. Famously IBM’s Tom Watson forecast there would only be a need for five computers, although it seems he never said that.

Today we’re surrounded by computers in everything from our cars and phones to our teapots and razors and now we’re considering how those devices will affect our future workforce.

At the core of the discussion about computers and the future of work, is artificial intelligence. What’s notable though is it’s unlikely that AI is going to be an competitive advantage for technology vendors as the functions become built in.

This is already being seen with Microsoft building AI into its databases and increasingly the intelligence is going to built into the chips themselves.

In our recent interview with Xero founder Rod Drury, he flagged how AI is going to drive small business accounting. Drury was speaking at the Sydney AWS summit where the hosting company was showing off many of its AI driven services.

While artificial intelligence is going to be embedded and almost invisible to the user, it is going to be important. A good example is Google’s struggle to maintain quality and honesty in its local search results, a process that is beyond the company’s resources if done manually.

For the software vendors, the quality of their AI features is going to be one of their key selling points. This is why AWS, Amazon and almost company in the industry is announcing their own initiatives. Google itself should be one of the leaders in this field.

As automation becomes increasingly taken for granted, artificial intelligence is going to be seen as a fundamental, and invisible, part of computing.

While AI is going to be essential for the technology vendors, for users we won’t notice it as long as it works properly.

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Shipping dead products

Google will need to focus on shipping good consumer products if it is going to compete with Amazon and Apple

A scathing review of Google Home raises questions about the company’s ability to ship hardware and its executives’ commitment to consumer markets.

“I was so excited,” recalls Business Insider’s Ben Gilbert about the announcement of the revamped Google Home last may. Sadly, he found the device lacking integration with the rest of the company’s services and unreliable in connecting with his Wi-Fi network.

He returned the device and now vows to wait until “AI technology to improve dramatically.”

While Gilbert may wait, the market won’t with Amazon’s Alexa and Apple’s Siri cementing their market positions and a range of startups promising to change the market.

Google – or Alphabet’s – failure to execute with the Home product should worry shareholders as the company has shown it hasn’t been good at getting consumer devices to the market and the organisation’s notorious management attention deficit disorder seems to have crippled this device very early in its development, a far from good sign.

The Google Pixel smartphone shows the company is capable of shipping good products, but that commitment has to extend across all their hardware and consumer software products.

In highly competitive market with well cashed up and focused competitors like Amazon, Facebook and Apple, Google will have to ensure good products are shipped in their name. Substandard will not survive in this marketplace.

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Creating a Silicon Brain

Should we be rethinking how computers are designed? The co-founder and CEO of chip designer Nervana, Naveen Rao, believes we should look to the brain.

Should we be rethinking how computers are designed? The co-founder and CEO of chip designer Nervana, Naveen Rao, believes so as artificial intelligence applications change the way systems work.

“A brain only uses 20 watts of power to do far more than a laptop,” observes Naveen Rao at a breakfast following Intel’s Artificial Intelligence Day in San Francisco last week.

“Presumably the brain is doing more computation than your laptop,” he continues. “What are we missing? Why is there such a big difference between what a computer can do and a brain can do. Let’s try to understand that and maybe what we learn can change how we design computers.”

A lifetime passion

Rao, whose company was acquired by Intel for over four hundred million dollars last August, was discussing the quest to make computers operate more like brains and less like adding machines.

For Rao this has been a lifetime passion, having graduated as an electrical engineer and spending most of his career designing computer chips at Sun Microsystems and various startups he quit his job to do a PhD in neuroscience, “after ten years, I wanted to return to my passion of trying to use biology to better understand computers.”

From that combination of study and experience Nervana was founded in 2014 and raised twenty million dollars from investors before being acquired by Intel.

Replicating the bird, not the feathers

The key part in creating a computer that acts more like a brain is to get the individual CPUs to be working together in a network similar to the mind’s neural paths, “look at a bird compared to a plane.” Rao says,” we don’t replicate the feathers, but we do the function.”

Doing this meant rethinking how processors are designed, “there are tried are true methods of chip architecture that we basically questioned.”

“We don’t need high levels of generality. We don’t need this to work on energy or weather simulations. We removed some of that baggage.”

Paring back the processor

So the Nervana team stripped down the individual processor and removed many functions, such as a cache, that are built into today’s advanced CPUs. Those lighter weight, and less power hungry, units can then be combined into neural networks more suited to artificial intelligence functions than today’s computers.

“Nvidea, this sort of fell into their laps,” observes Rao of Intel’s key competitor in the AI, graphics and gaming space. “It just so happens the graphics functions on their chips are suited to Artificial Intelligence applications.”

Without the more complex functions of modern CPUs, Rao and the Nervana team see the opportunity to build more flexible computers better suited to artificial intelligence applications.

Intel focuses on AI

That focus on AI has seen Intel branding its AI initiatives under the Nervana brand name as the iconic Silicon Valley company tries to move ahead with more nimble competitors like Qualcomm and NVidea.

For the computer industry, artificial intelligence promises to be the next major advance, something necessary if we are ever going to make sense of the masses of data being collected by smart devices and the reason why Microsoft, Google, Amazon and Facebook are all making massive investments in the field.

Regardless of whether Intel and Nervana are successful in the AI marketplace, Rao sees the entire field of neural computing as a great opportunity. “It’s exciting, there’s lots of chances to innovate.”

Paul travelled to San Francisco as a guest of Intel

 

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