Tag: blogging

  • Employee engagement in small business

    Employee engagement in small business

    Earlier this week I was asked what tools small business could use to increase employee engagement.

    My reply was a simple one; start a company blog and let staff contribute to it. Letting workers tell stories of why they enjoy their work not only gives them a feeling of being recognised as part of the team but also shows the human face of the business.

    That latter part is an important point as too many small businesses try to sound like Exxon-Mobil when they present their company face when in actual fact most customers are after the human touch.

    It’s a simple thing, but showing your business’ human face is not only good for staff morale but also good as a marketing tool as well.

     

    Similar posts:

  • Navigating a world of silos

    Navigating a world of silos

    Having seen Robert Scoble interview dozens of startups and founders, it was fascinating to get him on the other side of the camera for a Decoding the New Economy interview.

    One of areas I was keen to explore with Scoble was his experience of moving from his blogging platform to Facebook and particularly the risk of being locked in a silo, something previously discussed with Doc Searls.

    “I’d rather all my content wasn’t in Facebook,” Scoble observes, “but those days are over.”

    Unlike Searls, Scoble sees the social media networks — particularly Facebook — as being a useful distribution tool while accepting their limitations; “I find I get a lot more engagement and distribution on Facebook.”

    “Unlike a lot of other journalists I don’t have to make my money out of advertising so I don’t care about taking my eyeballs off the blog and onto Facebook.”

    “It does limit my storytelling ability because you can only use one video and I can’t do a lot of typographic stuff,” says Scoble, “people are seeing these on mobile phones anyway so they don’t want to see all of this stuff anyway.”

    The mobile aspect is key to the business world going forward, we stopped midway through the interview to buy an iPhone 6 which went on pre-order right in the middle of the discussion.

    For the mobile world Scoble sees the rise of various ecosystems like Google’s and Apple’s forcing people to make choices about which camp they are going to join.

    Like many in the tech industry, Scoble is very cautious about looking too far ahead; “none of the people, even the investors, are looking more than five years ahead.”

    The key though is miniaturization as devices get smaller and more portable, the potential for technology becomes greater.

    Whether that potential is limited by the desire of vendors to lock users into silos remains to be seen.

     

    Similar posts:

    • No Related Posts
  • Business benefits from blogging

    Business benefits from blogging

    This post is the final of a series of four sponsored stories brought to you by Nuffnang.

    Boring is the comment often used about business websites, however smart companies are using blogs to spice up their sites and boost marketing, customer retention and employee engagement.

    A blog can make a company’s website more dynamic and a destination for visitors, it’s an opportunity for an organisation to demonstrate its depth of expertise and the qualification of its staff.

    Best at this are the big global companies like GE, Cisco and IBM that have large pools of experts who can contribute to the company blog. These enterprise blogs are sprawling sites that cover multiple markets and industries which the companies operate across.

    More than a marketing tool

    For smaller tech companies, particularly Silicon Valley startups, their blogs have become vital marketing platforms where they often describe the company’s journey and new features being added.

    Some companies, like Uber and Nest, use the company blog as their press channels with entries acting as media releases. This is particularly useful for smaller businesses without a PR agency or in house communications people.

    At a more tactical level, blogs can be used as a weapon in a fight for marketshare. One of the toughest battles on the internet at the moment is going on between accounting software companies MYOB and Xero and their blogs are at the forefront of this fight.

    In this battle MYOB are the incumbent with over a million users in the Australian business accounting market and a small army of Certified Consultants to help clients with using the software while Xero is the well funded cloud computing service that grew its Australian customer base by nearly 50% to 147,000 so far this year.

    Small business thought leadership

    So the battle is intense with both companies using their blogs to show their thought leadership in the small business space. Both of the blogs illustrate each company’s strengths and weaknesses.

    MYOB’s blog is the longest standing and is more of a generalist overview of small business and accounting issues while Xero’s focuses on the new features being added to the product, both have fiercely passionate followers which shows in the comments fields of their blogs.

    Blogs though need not be about pure marketing or advertising functions, in fact the best small business ones are those that just tell their customers what’s on. These are particularly good for the hospitality and retail industries.

    One plus with business blogs is they help employees understand their business better, particularly when staff are invited to contribute.

    Blogging isn’t just about lonely geeks or bored mums sitting in their spare rooms. A well thought out business blog can be a great tool for engaging existing customers, motivating staff and building new markets.

    Similar posts:

    • No Related Posts
  • A question of relevance – why the PM welcomes bloggers

    A question of relevance – why the PM welcomes bloggers

    The Prime Minister’s courting of bloggers in the run up to the Australian Federal election later this year shows how credibility and relevance are most important assets for any media outlet.

    Late last year the Prime Minister invited bloggers to Kirribilli House for lunch then to dinner during her Rooty Hill adventure a few weeks ago.

    The press gallery grumbled and wrote patronising articles about North Shore mummy bloggers but failed to recognise the real threat to the established media outlets – these writers are more relevant to people’s lives than the machinations of ‘anonymous political sources’, sports stars or Hollywood celebrities.

    Now the Prime Minister is giving one on one exclusive interviews to some of those bloggers, something that will irritate the nation’s political journalists even further.

    Old media’s loss of relevance

    The press galleries’ problem though is relevance, which lies at the heart of any successful media outlet.

    In 1831 when The Sydney Herald’s first edition was published, the front page was made up of advertisements and shipping notices as it was with all newspapers of the time.

    That was relevant to the readers, they paid 7d – not an insubstantial amount in 1831 – to find out the latest in shipping movements, real estate sales and livestock prices which were essential to life and business in the colony.

    It wasn’t until 1944 that the now Sydney Morning Herald moved news to the front page, the London Times held out until 1966. What was now relevant to readers were photos and wire stories from around the world.

    Papers continued to do well despite the introduction of radio in the 1930s and TV in the 1950s because they were continued to be relevant to their readers. If you were looking a job, a house or where to take your mum for her 60th birthday then the local newspaper was the place to look.

    The shift to sensationalism

    In the 1980s all the media – newspapers, TV and radio stations – started a shift to sensationalism and infotainment and steadily all became less relevant to the populations they served.

    At the time media outlets got away with it as there was no-where else for people to get news. If you didn’t like stories about Princess Di’s wedding dress then you had to curl up in the corner with a good book.

    Then the web came along.

    All of a sudden engaged readers could get relevant information from all over the world.

    With social media and blogs, reporting Kim Kardishian’s latest wardrobe malfunction raised a ‘so what’ from an audience that learned about it two days ago on TMZ, the Huffington Post or Facebook.

    Making matters much, much worse were the advertising rivers of gold moved to specialist websites and Google.

    Newspaper executives found their revenues were evaporating and they worked their way deeper into the quicksand by cutting costs in the areas where their editorial strengths lay, making them even less relevant to the readerships they want to serve.

    Relevant lifestyles

    Today the mummy bloggers – along with the food bloggers, travel bloggers and political bloggers – are attracting  audiences with relevant, useful content that the audience can engage with.

    Last week’s embarrassing circus in Canberra was an example of how irrelevant the media, and much of politics, has become to the average Australian.

    Indeed it’s interesting to contrast the self important Canberra press gallery pushing non-stories while fawning over their discredited ‘anonymous party sources’ with the genuinely questioning tone of the some of the bloggers.

    So the mainstream, established media can kiss the mummy bloggers’ backsides; if they can’t find relevance in today’s society then they may as well shut up shop.

    For politicians relevance is important too – political parties that pitch themselves to 19th Century class struggles or 1980s corporatist ideologies are as irrelevant to today’s society as the Soviet Communist Party.

    It would serve the Prime Minister and her staff well to listen closely to what the mummy bloggers and their readers are saying.

    Similar posts:

  • An infinite number of blogging monkeys

    An infinite number of blogging monkeys

    With the recent kerfuffle over writing for free, I thought I’d spend Christmas Day re-reading Chris Anderson’s Free.

    Deep in the book there’s the pertinent quote;

    Abundant information wants to be free. Scarce information wants to be expensive

    This is key question all writers, and anyone else in the creative industries need to ask, are we just adding to the tsunami of abundant information or are we adding something insightful and unique that has scarcity value?

    On the web there’s a unlimited number of monkeys writing rubbish, even if we’re the one that’s managed to bash out Hamlet nobody is paying much attention.

    We need to be better than the noise, and the sites we give our work to – whether we get paid or not – need to be a step above those churning out rubbish.

    Similar posts: