Tag: telstra

  • Big, hairy broadband goals

    Big, hairy broadband goals

    fibre_opticThis column first appeared in SmartCompany. Since writing it, I’ve also done an ABC spot on the National Broadband rollout.

    The more I research and reflect on the proposal, the more I’m convinced this plan is a winner – assuming it goes ahead.

    I’m also more convinced than ever that Telstra is the big winner from the proposal as it relieves them of the Universal Service Obiligation and means they can avoid the massive costs of maintaining and upgrading the copper network. Not to mention the likelihood that the government will end up leasing space on Telstra’s existing fibre network.

    Jim Collins in his book “Good to Great” coined the phrase BHAG, or Big Hairy Audacious Goal. Few goals are bigger or more audacious than spending $43 billion to run fibre to every house, office, school, farm and factory in Australia.

    My first reaction to the national broadband plan was disappointment – on Twitter I commented “there goes the Rudd Government’s final strand of tech credibility.”

    Having had time to think about the plan, it’s clear I was wrong. The announcement is a huge change in policy and it will have immense ramifications on how we do business.

    Fibre-to-the-premises completes the gaps in our communications systems. When the rollout is complete, we can rely on our internet links and assume our customers and employees have the same dependable connections.

    For regional enterprises this is great news, as it will bring the world to the door to some of Australia’s best industries and businesses. It levels the playing field between big and small businesses, regardless of their location.

    For Telstra, the result is mixed. While it means more competition in regional areas, it also means it can save billions on upgrading the aging copper network. The criticism of the rollout’s cost ignores the massive replacement cost already required to replace the old phone lines.

    While perhaps not good news for management, the proposed break up of Telstra is good for shareholders. Sensis and BigPond, for example, would be worth far more when not shackled to a company fixated on maximising revenue from a ramshackle copper network.

    Another great change is in Canberra’s communications policy. Australia has suffered from communications and media being tied together, with the interests of well connected commercial groups being more important than good planning.

    The Keating government’s disastrous cable TV rollout was an attempt to provide modern infrastructure while appeasing the dominant media tycoons who saw technology as a threat to their empires.

    As a result we got a mess and the cable TV networks, which could have provided this infrastructure 15 years ago became a political and financial quagmire, which delivered little of what was promised.

    We shouldn’t understate the social benefits of the plan either. As the recession bites, the need for skilled and unskilled labour to build the rollout will assist in keeping unemployment down.

    It’s certainly billions of dollars better spent than propping up shopping centre developers, banks or the manufacturers of cars that no-one wants.

    The biggest change though is ideology. Until now, it’s been difficult to imagine a government proposing a massive infrastructure project without the ticket clippers of the merchant banks and other cronies skimming a fat share.

    In every respect, this is the best communications plan and one of the most visionary ideas we’ve seen out of Canberra in generations. While it’s going to cost, history will show it’s money well spent.

    Whether the broadband rollout becomes reality or not, fast, reliable communications are already a business necessity and will become even more so.

    Think about what fast broadband means for your business and plan how you can take advantage of it. Those who don’t grasp the opportunities are going to be left behind.

    So have a think about it. You might come up with some BHAGs of your own.

    Similar posts:

    • No Related Posts
  • The broadband explosion

    For a typical exciting Sunday afternoon, I’ve been trolling through the Telstra annual report.

    One statistic that leaps out at me is the growth in consumer broadband subscribers of nearly 60%, even if we assume all the 373,000 customers who ditched their dial up plans went over to broadband, that’s still a whopping 35% growth in customers.

    According to the Australian Bureau of Statistics, the nine month growth in consumer broadband connections from June 2006 to March 2007 (not quite the same period) was 46%.

    The decline in dial up connection was 26% over the nine months, as opposed to Telstra’s decline of 36.3% over the twelve months.

    Interestingly, Telstra’s dial up decline would have been greater if their systems allow customers to transfer their existing dial up email address to broadband. As it stands, they have to retain their dial up account and we steer customers to Bigpond’s Casual User Plan as a cheap way of doing this.

    So Telstra’s performance isn’t out of the line with the industry. What it does show is the massive take up of broadband. It’s also profitable, as Telstra’s report also shows their income has grown by over 66%.

    Over the next few weeks I’ll have a look at how other providers are doing. It will be interesting to see how others are performing.

    Similar posts:

  • Commander takeover

    Commander takeover

    The saga of Commander’s slow demise raises some questions about the ability of Australia’s technology companies to meet the needs of the small to medium sized business market.

    Commander, or Plestel as they were previously known as, were the monopoly provider of small business telephone systems prior to deregulation. At the time of being spun off from Telstra they had a marvellous position in the market.

    For most small businesses, the term “Commander System” was synonymous with small business telephones and PABX systems and they had a ready made customer base of over 100,000 small businesses.

    You’d think with hundreds of thousands of customers, an incumbent position and such a level of name recognition, it would be impossible to mess up a business like this.

    Somehow, through a combination of overcharging and poor service, Commander’s management blew it. In the last nine years their customers have fled to other providers.

    This year the share price has fallen from over $2.00 to around 40 cents. The 42c closing share price last Friday was half their issue price when they were floated in December 2000.

    The final humiliation was their 18 day suspension from the stock exchange due to the auditors not being prepared to sign off the annual report.

    So it’s funny we now see Australian IT reporting AAPT and Optus are looking at buying the company. The rationale being that Optus and AAPT have failed to get into the SMB market.

    Commander failed because management didn’t understand the small business market and the economics of selling to the sector. Optus and AAPT have continually struggled with exactly the same issues.

    So it’s hard to see how Optus or AAPT buying Commander could add anything to either company’s expertise (0r lack of it) in this field.

    The other prospective buyers of Commander are various private equity groups. AVCAL, the Australian Private Equity & Venture Capital Association Limited, cite Commander as one of their success stories.

    One hopes the next owner of Commander’s going to give AVCAL a real success story to crow about.

    Similar posts: