Paul Wallbank | Paul Wallbank - Communications Professional

The dangers of hands free driving

The first death in a driverless car will raise questions about their safety and regulation

Last May 7 45-year-old Joshua Brown was killed when his car hit a truck just outside Willston, Florida. His Tesla was operating in ‘autopilot mode’ and he was the first death in a driverless car accident.

Now the investigation and the speculation into the Mr Brown’s unfortunate demise begin. It’s worth watching to see how the accident will change public perception and government regulation of autonomous vehicles.

What’s notable is Tesla are careful not to recommend leaving the car to its own devices, as The Verge reports.

Tesla reiterates that customers are required to agree that the system is in a “public beta phase” before they can use it, and that the system was designed with the expectation that drivers keep their hands on the wheel and that the driver is required to “maintain control and responsibility for your vehicle.” Safety-critical vehicle features rolled out in public betas are new territory for regulators, and rules haven’t been set.

Another aspect that should concern users and regulators is Tesla’s software industry attitude towards liability and safety in dismissing the car’s flaws as being an unfortunate consequence of imperfect beta software. That may cut it in the world of Microsoft Windows 3.11 but it doesn’t cut it when lives are at stake in the motor industry.

Hillary Clinton’s bid for the future

Hillary Clinton’s Initiative on Technology & Innovation shows politicians are beginning to take the challenges of a changing economy seriously

As the 2016 US Presidential election settles down into a competition between Republicans and Democrats, Hillary Clinton has released her vision for the American tech industry.

Hillary Clinton’s Initiative on Technology & Innovation is a comprehensive document laying out the candidate’s plans to increase the American workforce’s skills and the nation’s infrastructure.

What’s particularly notable about the Clinton plan is her aim of “building the tech economy on main street,” which is “focused on creating good jobs in communities across America.”

Spreading the tech industry’s jobs, and wealth, beyond a few middle class enclaves is an important objective for all nations in the twenty-first century and Clinton’s objectives are an indication that the US political establishment is beginning to understand this.

Other countries should be noting Clinton’s objectives to raise the skills of workers, build the tech infrastructure and get investment into smaller communities as something they too have towards.

In an Australian context, Clinton’s initiatives highlight the missed opportunity of the Turnbull government’s Innovation Statement, a narrowly focused and weak document that has done little to encourage investment and even less to reform skills training.

The Clinton move though shows technology, training and stimulating new businesses will be one of the imperatives of nations as they deal with a rapidly changing economy.

IBM and the era of cognitive computing

IBM CEO Ginni Rometti describes the future of business being cognitive computing – but will her customers be part of that future?

“If you’re digital now, you’ll be cognitive tomorrow” says Ginni Rometti, the head of IBM.

Rometti was talking at the Sydney IBM Think forum today where she laid out the vision of IBM’s role in the data rich organisation of the future,

IBM’s pitch is that services like their Watson artificial intelligence platform is a key part of business as companies try to differentiate themselves in the new economy.

While Rometti’s view is correct, the question is whether IBM are the company to do this. The audience in Sydney were largely incumbent corporations and government agencies, it was almost sad that some of the panelists citing their digital smarts were from Australian businesses that have been tragically leaden in responding to changes to their markets over the last two decades.

In the first panel Rometti was joined by Andrew Thorburn and Richard Umbers the respective CEOs of the National Australia Bank and the Myer department store chain.

Thornburn’s comments about NAB being an agile fintech company were somewhat at odds with the reality of Australia’s housing addicted banking sector but Umbers’ view that Myer is leading the way in customer experience is almost laughable given how his company has missed almost every development in retail over the past twenty years.

Leaden corporations are Rometti’s core customers however – it still remains true that no-one at companies like Myer and NAB gets sacked for buying IBM.

“We’ve been part of your past, and I hope we can be part of your future” was Rometti’s conclusion of her keynote. It remains to be seen whether her customers are part of the future.

A need for better political leaders

As workforces are disrupted by technological change, we’re going to need better political leaders

Brexit, the rise of Trump and the unrelenting negativity of the Australian election campaign underscore the consequences of playing a negative game in politics.

For thirty years, the pattern in western democracies has been to belittle your opponent and demonise relatively powerless minorities such as welfare recipients, immigrants and refugees.

The rise of Donald Trump and the Brexit are symptoms of large segments of society losing confidence in their political leaders, something that isn’t surprising after thirty years of constant negativity from the political classes.

Exacerbating that distrust of the political establishment is the working and lower middle classes wore the brunt of the economic changes of the 1980s and 90s with their work prospects never really recovering. A reality that has not been acknowledged by political leaders.

As we enter another period of dramatic technological change that’s going to have massive effects on the workforce, we’re going to need better leaders.

Automating the world of pizza making

Now the robots are coming for the pizza makers

First they came for the pizza makers.

Alex Garden, a former head of production of online game developer Zynga, is the co-founder of Zume. His company is automating pizza making.

“It’s going to be a long time before machines can do everything people can do, probably not in my lifetime,” he tells Bloomberg.

Pizza making though isn’t already untouched by automation. A visit to the local Pizza Hut or Domino’s shows how the process is already standardised and partly automated at many fast food chains.

Like coffee making, the machines are supplanting many skilled tasks and service industry jobs that were once thought to be beyond automation. The nature of work is changing and in turn invalidating many of the assumptions about employment held by policy makers.

Those with a 1980s view on how service sector industries will be the drivers of employment may have to reconsider their theories.

Zume and Gaden may have some way until they fully automate the pizza supply chain, but humans will increasingly be a smaller part of it.

England’s historical mistake

Middle England’s vote to leave the UK almost certainly dooms London’s tech startup sector. It may be the least of the UK’s problems though.

A few years ago I interviewed the boss of a US software company. At the end of the discussion he mentioned how his business had moved most of its development operations to London from San Francisco.

I was surprised at this – while San Francisco is one of the most expensive places in the world to do business, London is even pricier again.

“We can get labour in the UK,” explained the CEO. “In the US if I want to bring in some developers I’ll be tied up by immigration for months, if not years. In London, I can get on the phone and have a bunch of coders on the plane from Barcelona tomorrow.”

That ease of access is now threatened by the Brexit vote, should the UK leave the EU and give up on the free movement of workers across the continent then one of Britain’s core advantages is lost.

Brexit is a historic mistake by middle England that now threatens to see the UK disintegrate as Scotland leaves and the Northern Ireland conflict reignite, the tech industry though will probably be one of the first victims.

For the EU, this is a warning that reform of its institutions has to be a priority. One of the ironies of Britain’s vote is the monstering of Greece, Spain and Ireland following the 2008 global crisis that cost the EU much of its popular support was partly to protect London’s banks.

The bigger issue though is the British voters’ distrust of institutions and elites – something that’s driving Donald Trump’s rise in the US.

We live in interesting times.

Subverting the house rules

An Arab Spring seems to have come to the US Congress as members occupy the chamber and stream their own video footage.

It seems the Arab Spring has come to the US Congress where Democrat representatives protesting the house’s refusal to vote on gun control legislation have occupied the house.

House speaker Paul Ryan, a Republican, ordered the chamber’s TV cameras to be shut off but the occupying members responded by streaming their own media feeds through Facebook and Periscope.

Once again we’re seeing how new media channels are opening up with the internet. While they aren’t perfect, they do challenge the existing power structures and allow the old rules to be subverted.

Indonesia looks to launch a thousand startups

Not having government financial support could be the strength of the country’s 1000 Startups Movement

Can Indonesia create a startup tech culture? The 1,000 startups movement aims to try.

The movement looks to encourage tech startups across the island nation with workshops, incubators and hackathons.

Notably, the program isn’t being supported by the Indonesian government with any money, just an expression of support.

That in itself may not be a bad thing, a program run to meet the needs of communities and industry is much more likely to succeed than one being supported by bureaucrats meeting KPIs or political objectives.

A question though is how appropriate Silicon Valley’s ‘unicorn’ model for tech startups is for a developing nation like Indonesia. While the nation has a high level of mobile phone penetration and a young population, it doesn’t have the sophisticated investment community or financial markets that underpin the Bay Area’s or those of other technology hubs.

Indonesia, like most developing nations, needs to find its own model which may turn out to be very different to today’s Silicon Valley when it reaches maturity later this century.

That the 1,000 Startups Movement isn’t part of a government department gives it a chance to develop a unique Indonesian identity rather than trying to recreate an officially mandated copy of Silicon Valley. It will be fascinating to watch.

Five technologies likely to change business

Brian Blau, Vice President of Gartner, discusses the five technologies likely to change business including VR, AR and wearables.

What are the technologies that will change business over the coming years? During Gartner’s Business Transformation & Process Management Summit in Sydney on Tuesday, we had the opportunity to talk to Brian Blau, the company’s Vice President of Research, about what he sees as the five technologies that are most likely to change business.

Brian himself brings a lot of experience with emerging technologies, while he’s currently Gartner’s leading Apple analyst and specialises in consumer and mobile & Wireless technologies he spent the previous twenty years working in the virtual reality field which gives him an informed perspective on the many of the current popular tech buzzwords.

Talking to Blau in the busy analysts room at the Sydney Hilton, he kept reaching into his bad to show off his collection of the latest gizmos ranging from VR headsets through to smartwatches and fitness trackers, showing his enthusiasm for the field he covers.

Augmented and Virtual Reality

“It’s been a long time coming, I had twenty years in AR/VR and I’ve been an analyst for six and I’m glad I have that background,” says Blau.

Blau sees augmented and virtual reality tools altering the workplace dramatically as they change the experience for workers. The industries he sees being affected in the near future are sectors like field service, training and design.

Wearables

“Wearables are interesting devices,” Blau says. “You can almost think about them as transitory technologies so today there may be lightweight analytics about what employees do at work or what consumers do in public is kind of a stepping stone. If that device has a screen or some sort of interface on it, it becomes interactive.”

Blau cautions though that much of the data gathered from consumer wearable devices is far from reliable and while the quality of information improves there is still a way to go until we can depend upon these devices for life or mission critical tasks.

Virtual Personal Assistants

“These are combinations of hardware and software – Apple Siri, Microsoft Cortana or Amazon Alexa,” Blau states. “These Virtual Personal Assistants are having a big transformation, today they answer simple questions based on rules but in the future they are going to be hyper-smart.”

“Facebook, Apple and the rest of them have opened up their platforms to developers, we think this has applicability to all sorts of consumers and in the business domain we’re going to see these devices used in workplaces.”

Cameras and computer vision devices

“There are two advances that are happening, there are multi lens camera devices and the algorithms behind them are starting to decode what’s behind the image,” says Blau. “I think this is exciting technology as it’s an input that’s never been digital before.”

Blau sees the increasing sophistication of cameras and the software processing the images as finding important applications within the workplace, “there’s a lot of tasks around vision that are manually processed at the moment and computer vision is going to automate those.”

Personal IoT devices

“These are more about the workforce, the sensors that are in the work environment are those that people could bring to work, it overlaps with wearables.” Blau says, “the next generation of IoT devices are going to be much more personal.”

“Almost every business I talk to is very interested in virtual reality and wearables,” states Blau. “There is a high amount of interest because there’s a firm belief these devices will change workplace and consumer behaviours.”

For these devices to be adopted on a large scale, they will have to become more reliable Blau believes with the barriers currently being that most devices and their software are still at Minimum Viable Product stage.

Tips for the future

Blau advises businesses looking at these technologies should start with a basic belief that the specific technology will benefit their business, then they have to experiment and identify what the return on investment will be. “My main advice is to experiment with the technology, run a series of pilot programs, make sure you’re diverse in what you are looking and keep an open mind,” he says.

“The goal with these devices is to change behaviour,” Blau states. “The real challenge will be to get it right over time. You’ll have to reiterate time upon time.”

With these new technologies entering the business world, companies are going to face changes both within their workforces and in their markets. Being across the potential of these technologies is going to be essential for managers.

How Australia might miss the smartcities movement

A disempowered public service, fragmented government and an insular business culture threaten to stymie Australia’s adoption of smart city technologies

On Monday I attended the Australian Israel Chamber of Commerce KPMG Internet of Things (IoT) & Smart Cities Briefing in Sydney’s Darling Harbour. It was an event that left me worrying about how the nation’s governments are dealing with the connected society.

The event was held under the Chatham House Rule so I’m unable to attribute quotes or identify the views of individual speakers however the conversation was mainly around the difficulties of getting Australia’s three levels of governments working together and their reluctance to share data.

Probably the most worrying comment was how Australian public servants aren’t empowered to make decision that would take advantage of smart cities technologies.

When politics eats everything

If anything this view illustrates a deeper problem in Australia where public policy and decision making is subsumed by politics. Exacerbating this is the insistence of opportunistic ministers and their chronically unqualified party advisers to micromanage decisions that should be made by qualified professionals.

A fear of delegating decision making quickly morphs into tendency to avoid accountability with decisions being made behind closed doors and contracts hidden from public view by the ‘Commercial In Confidence’ fiction that put contractors’ privileges over the public good.

That reluctance to share information also feeds into implementing smartcity technologies. With data being jealously guarded by government agencies, city councils and often corrupt ministerial offices, the currency of the smartcity – data – is locked away rather than used for the public good.

Accidental releases of data

One of the participants pointed out how in Australia government data is often released by accident and the siloing of data between government agencies and private contractors makes access difficult.

The real concern though was at during the question and answer session, in a response to a question from the writer asking if Australia’s business and government leaders are oblivious to the global changes, one of the panellists stated “boards are now convinced digital has a seat at the table.” That is hardly assuring.

Probably the biggest concern though for this writer was after the lunch. One of the other attendees, the CEO of a major supplier to Australian councils, mentioned how the equipment he supplies was ‘pretty dumb’ and he was closing down the overseas operations of his business as they were losing money.

Inward business cultures

That inward looking attitude of catering to a domestic market that’s oblivious to global shifts seems to be almost a parody of the management books that talk about Kodak’s demise earlier this century or the fate of buggy whip manufacturers a hundred years before. Yet that is the mindset of many Australian businesses.

Exacerbating industry’s insular mindset, Australia’s planners seem to have a fantasy that the nation’s cities are like Barcelona rather than Chicago. The truth is Australia’s car dependent cities have more in common with their North American counterparts than European centres, something planners are reluctant to admit.

Being car dependent doesn’t preclude effectively applying smartcity technologies, in fact there might be more benefits to sprawling communities as vehicles becomes connected and driverless automobiles start appearing. However applying what works in Amsterdam to Sydney, a city that is more like Los Angeles, is probably doomed to failure.

“A smart city needs smart people to succeed” is a mantra I’ve heard a number of times. The question right now is whether Australia has enough smart people in positions of power to execute on the opportunities in the 21st Century. The roll out of smartcities may prove to be an early test.

Crowdsourcing the security world

Crowdsourcing security testing is proving to be a winning business

Following the success of their Hack the Pentagon project, the US Department of Defense is to extend the project across its network.

Run over four weeks earlier this year, the pilot program reportedly generated t138 unique bug reports and paid out $71,200 to hackers.

The company running the pilot, Hacker One, is one of a group of companies organising bounty hunts for the hacking community.

Casey Ellis, the CEO of competing service Bugcrowd, describes his business as being “essential a community of thirty thousand hackers from around the world.”

“The whole idea is to identify where the vulnerabilities are discovered and fixed before the bad guys,” he says. “your guys who you are paying by the hour are plenty smart but they are competing with a crowd of bad guys who think creatively.”

Ellis explained how services like Bugcrowd allow clients like the US Department of Defense to manage the risk and administrative aspects of running a security competition, making it easier for large organisations to run crowdsourced projects like this.

Much has been written about crowdsourcing but it’s commercial fields like security testing where tapping the wisdom of the community really pays off. For some consulting firms, these services could turn out to be real threats.