Clerks, Dying Videos and Culture Clashes: Links of the week

The race to rescue VHS tapes, how Ford lost Google and the fascinating world of London legal clerks are among last week’s interesting links.

The race to rescue VHS tapes, how Ford lost Google and the fascinating world of London legal clerks are among last week’s interesting links.

London clerks

Inside the antiquated, but very lucrative, world of London barristers’ clerks.  A fascinating a look at one aspect of the English legal profession where old traditions have conveniently merged with modern fees.

Saving VHS tapes

One of the banes of modern culture is shifting standards. As VHS tapes decay, researchers are racing to preserve the culture of the 1980s and 90s, reports US National Public Radio.

Google and Ford clash cultures

Joint ventures and business partnerships are often problematic, as Ford found in their abortive autonomous vehicle project with Google.

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Voice security becomes a technology race

Software products that imitate people’s voices shows how security is a technological arms race

Voice authentication has become a standard in recent years but now it appears software has bitten with a Canadian startup, Lyrebird, demonstrating how they can mimic people’s speech.

Last year at one of their industry events Adobe showed off their ‘photoshop for voice‘ where anyone’s voice can be analysed and then remixed.

So voice recognition turns out not to be a foolproof as many in the security industry hoped. Like most biometric systems, anything that can be captured electronically can be spoofed or modified.

What’s notable in the Lyrebird story is how voice security companies like Nuance are deploying artificial intelligence to counter digital fakes. Once again we see security being a technological race.

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The trouble with crowdfunding

Crowdfunding is a useful tool for some ventures, but it isn’t without its risks

This story originally appeared in Business Spectator in July 2015, with the recent crowdfunding stories I thought it was worth revisiting.

Last week home automation start-up Ninja Blocks announced it was closing down after three years, two successful Kickstarter campaigns and burning through $2.4 million of investor funding. This follows the winding up of smart lighting venture Moore’s Cloud late last year.

Both companies relied heavily on crowd-funding to raise their profile and attract capital for their projects. The two Ninja Blocks campaigns raised a total of $800,000 to fund their two products while Moore’s Cloud fell short of the target they set.

Former Moore’s Cloud CEO Mark Pesce was bitter about the company’s failure to meet its target, telling Technology Spectator last year he would rather eat bullets than go through a Kickstarter campaign again.

Not better, just different

“People say it’s a better way of getting investors, it’s not better it’s just different.” Pesce said in reflecting on a campaign that raised $350,000, only half the amount needed to get the product onto the market. “If you do a crowdfunding campaign you have to be customer-focused from Day One. You have to do a marketing campaign and customer support from the first day, you have to build the customer infrastructure first.”

Ninja Blocks’ former CEO Daniel Freedman agreed that ultimately crowd-funding is not the best place to raise capital for a new start-up, “Kickstarter is a great place to launch a product but I don’t think it’s a great place to launch a company,” Freedman also told Technology Spectator last year.

“I think there’s two different things there,” Freedman said. “Unless you get several million dollars like some of the larger Kickstarters have, you need to get external funding. If you were to price in everything you need to do to get a product worldwide shipping then you’d be selling a two hundred dollar product for six hundred dollars.”

Impeccable qualifications

Ninja Blocks boasted an impeccable pedigree for a start-up, being a 2012 graduate of the high profile Sydney Startmate program that included a $25,000 cash for a 7.5 per cent stake in the business. The company also received a million dollars in seed funding that year from a group of prominent Australian investors that included Atlassian founders Scott Farquhar and Mike Cannon-Brookes.

The company went on to raise another $800,000 through two Kickstarter campaigns and last year secured a further $700,000 from investors including Singtel’s Innov8, Blackbird Ventures, and the prestigious 500 Startups project to expand into the United States.

Despite the resources and high profile backers, Ninja Blocks still ran out money. Something that didn’t surprise 500 Startups’ founder Dave McClure who responded to the news on Twitter with “not all startups will be unicorns and making things is hard.”

Hardware is hard

Co-founder and director of Australian crowd-funding site Pozible, Rick Chen agrees with McClure’s views, “startups needs to realise building a hardware product is difficult, they need to understand how the hardware developing cycle works, get their hands dirty and do some actual work to make sure things are in control before crowd-funding.”

The complexities of running a hardware start-up were acknowledged by Freedman during his interview with Technology Spectator last year, “there are things you would never have thought about when you ship a product worldwide, things like certifications, recycling programs in Europe and foreign language manuals.”

However, Chen sees crowd-funding as having a role in funding hardware start-up projects, particularly in protecting the founders’ equity in the venture. “Crowdfunding offers a unique way to build and engage with an audience base for hardware companies, it is a fantastic tool if used well. The core value of a crowdfunding campaign versus investment funding is those supporters and early adopters of your product and of course not losing any percentage of the company.”

Crowdfunding lessons learned

For the investors in Moore’s Cloud and Ninja Blocks they may well now be thinking it would have been better to insist on that work being done earlier, however start-ups are a risky business and most will fail, something that Chen points out.

“Crowd-funding is not easy, it combines fundraising, product launching, marketing, PR and other things all in one package, it requires a lot of energy to plan and execute, and the result is unpredictable,” Chen states. “But I don’t think crowd-funding itself adds any extra dimension to the difficulties of creating a start-up, all the process is required with or without a crowd-funding campaign and the result is as always, unpredictable.”

While crowd-funding is still going to be attractive to capital starved entrepreneurs, many start-up founders and their investors will note the lessons of Moore’s Cloud and Ninja Blocks’ failure. Crowd-funding certainly isn’t the simple path to raising funds.

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When artificial intelligence becomes pervasive

Artificial intelligence is shaping up to the next battleground between vendors, but users won’t really care as long as it works.

Once upon a time computers were unusual, getting time on one was only for select employees of large corporations and scientists. Famously IBM’s Tom Watson forecast there would only be a need for five computers, although it seems he never said that.

Today we’re surrounded by computers in everything from our cars and phones to our teapots and razors and now we’re considering how those devices will affect our future workforce.

At the core of the discussion about computers and the future of work, is artificial intelligence. What’s notable though is it’s unlikely that AI is going to be an competitive advantage for technology vendors as the functions become built in.

This is already being seen with Microsoft building AI into its databases and increasingly the intelligence is going to built into the chips themselves.

In our recent interview with Xero founder Rod Drury, he flagged how AI is going to drive small business accounting. Drury was speaking at the Sydney AWS summit where the hosting company was showing off many of its AI driven services.

While artificial intelligence is going to be embedded and almost invisible to the user, it is going to be important. A good example is Google’s struggle to maintain quality and honesty in its local search results, a process that is beyond the company’s resources if done manually.

For the software vendors, the quality of their AI features is going to be one of their key selling points. This is why AWS, Amazon and almost company in the industry is announcing their own initiatives. Google itself should be one of the leaders in this field.

As automation becomes increasingly taken for granted, artificial intelligence is going to be seen as a fundamental, and invisible, part of computing.

While AI is going to be essential for the technology vendors, for users we won’t notice it as long as it works properly.

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Crowdfunding the energy revolution

As technology changes so to do business and investment rules. The solar energy market is a good example.

“We have no shortage of investors,” says Tom Nockolds of Sydney community solar farm group Pingala in an Australian Broadcasting Corporation’s report on small business power projects.

The ABC’s report focuses on Bakers Maison, a suburban Sydney bakery that raised 400,000 dollars to extend its solar solar electricity system to slash its power bills and promises investors a seven percent return on investment.

Seven percent is very good in these days of low yields so it’s not surprising investors are lining up for projects.

It’s also an indictment on the modern banking system that smaller businesses like Bakers Maison have to issue debt directly to the market rather than getting a loan, which would have been normal a generation ago but today Australian banks would rather lend to property speculators than productive businesses.

This isn’t to say such fund raising is without problems as there is a real risk of fraud which Australia’s prescriptive fund raising laws are designed to avoid, even at the cost of stopping genuine investments.

“We’ve had to duck and weave our way through the regulations to set up this kind of operation,” says Warren Yates of Clear Sky Solar Investments – another volunteer group – about the laws which were developed after the financial scandals of the 1960s mining boom and the 1980s entrepreneur period.

As a consequence, the ABC story points Australia is lagging jurisdictions like Germany, Denmark and Scotland in developing these schemes.

With the banking system having left the field of funding growing businesses and responsibility largely falling on volunteers to provide services, reforms encouraging community crowdfunding need to be developed to provide capital to industry and local initiatives.

That many of the current reforms in this area such as America’s Jobs Act or Australia’s Innovation Agenda focus on a narrow set of industries – specifically the tech startup sector – which means we’re missing most the value in an evolving economy. A bakery, factory or hotel deserves the same investment advantages as the next potential tech unicorn and they could employ just as many people and deliver even more benefits to the broader economy.

New technologies have always demanded new investment and business rules and we’re seeing those pressures developing today, all of us have to demand regulators and politicians pay attention to the changing needs of our economy.

With investors clamouring for new opportunities and businesses wanting capital, it would be a tragedy to miss the possibilities of today’s technological, financial and energy revolutions.

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How the cloud beat the telcos

The major cloud providers’ successes this week show the telco industry what might have been.

Yesterday this site looked at the telcos’ battle to diversify in a world of declining sales and margins.

One of the areas where telecommunications providers failed dismally was in data centres – what should have been a relatively easy area for them to move into turned out to be an industry that was culturally alien to them.

This week showed how costly that failure was for the telcos as AWS, Microsoft and Google all reported huge growth in their cloud revenues. Microsoft’s cloud business nearly doubled in value while AWS grew almost 50%.

While for Google, the company is still grossly dependent upon advertising for its profits, at least their cloud services are the fastest growing part of their business. Their struggle to diversify is beginning to show some results.

The telcos though can only look and wonder at what might have been.

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Telcos and the battle to diversify

Australian telco Telstra’s attempts to diversity are part of the broader industry’s struggle to find new revenue streams.

How Australia’s incumbent telco, Telstra, deals with the industry’s commoditisation is the topic of my interview in Diginomica with the company’s Hong Kong based director of Global Platforms, Jim Fagan.

The need to diversify is pressing upon Telstra with the company’s income down 3.6% in its last financial report with mobile sales, by far their biggest revenue earner, down eight percent.

Across the developed world, telcos are seeing their markets slowing with global smartphones sales largely static, formerly big profit generators like SMS declining and broadband data rates collapsing.

In the US both formerly untouchable telcos are struggling which has seen them attempting to diversify with AT&T buying Time-Warner for $85 billion and Verizon buying Yahoo! despite its problems that saw a $250 million discount after the service’s hacking scandal.

With the pressures on the telco industry, it’s not surprising they are looking at alternative income streams and Telstra’s strategy seems to play more to their traditional strengths than a media play, which Telstra has tried previously and failed.

It could be though that Telstra, like all telcos, could be destined to become a utility service. While that might disappoint executives and shareholders who dream of glamour, excitement and high profits, that might not be a bad thing.

 

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