Tag: Radio spots

  • ABC Christmas Computers

    ABC Christmas Computers

    For Christmas 2011 Paul joined Nikolai Beilharz to discuss dealing with problems with your Christmas tech gifts.

    We had a number of callers with problems including setting up a wireless network, what to do if a drink is spilled on your keyboard and how older people can get useful computer training.

    Seniors Computer Assistance

    John from Hobart asked about where he could get instructions on using his computer.

    The Australian Seniors Computer Clubs Association is a volunteer group bringing together local computer clubs that cater for older folk.

    ASCCA’s national members directory lists local clubs by state and contacting the nearest group should help you find the right assistance from your peers.

    Oh no! I’ve spilled a drink on my computer?!?

    Watching a freshly spilled cup of coffee, glass of wine or can of softdrink pour into your keyboard makes for one half panic and the other half despair.

    If you move quickly and you turn the keyboard upside down then you have a chance of rescuing a laptop computer before too much damage is done. The important thing is to stop liquid getting onto important circuits.

    Having turned the keyboard or laptop upside down, leave it for a day for the liquid to dry out. Then its a good idea to take it to the local computer store to see if it the residue can be cleaned up as usually the keyboard becomes sticky and some keys may not work.

    Should the liquid damage a desktop computer’s keyboard that’s usually easily fixed by buying a new keyboard but if you’re using a laptop, then the motherboard – the key part of a computer’s circuits – may be affected and that’s usually time to start shopping for a new system.

    Setting up a wireless network

    Most of the tech devices we’re getting for our households require some sort of wireless connection.

    If you have a wireless network, it’s important you get the security right as you don’t want neighbours and passers-by using your connection. The IT Queries site has instructions on securing these networks.

    Once have a secured network, preferably using the WPA2 encryption standard and a strong password, you can then connect each device. You’ll need the name of the network and the WPA2 password to make it work.

    Sometimes some devices want older, inferior security settings and occasionally they just won’t work at all. It may take several attempts to get them to work and it’s worthwhile re-reading our ten tips for setting up technology.

    Our next national ABC spot will be on February 9 next year. We will probably have some more spots over the summer break and we’ll let newsletter subscribers know about them as soon as we do. We also post them to the events page.

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  • The case for faster internet

    The case for faster internet

    The National Broadband Network (NBN) is a project designed to deliver faster and more reliable broadband to Australia’s regions. While a good idea, it’s not without its critics and a fair degree of controversy.

    One of the problems the project has is the inability of NBNCo, the company established to build and run the network, to articulate the benefits and scope of the project.

    Last Friday night “John from Condobolin” grilled the Gadget Guy, Peter Blasina, about the project. John’s questions, and Pete’s answers, which can be found at 35 minutes into his program, illustrates the confusion the surrounds NBN and the failure of the project’s supporters to explain the benefits.

    So how should proponents of the National Broadband Network – people like me who believe that high speed broadband are the freeways and railways of the 21st Century – respond to questions. Let’s answer John’s questions from last Friday.

    Lightning might affect fibre networks

    John’s first question was about lightning affecting the NBN, commenting when Pete confirmed electrical storms would affect the network that “it’s no better than the existing service.”

    Sadly all infrastructure is affected by weather – a freeway is just as affected by fog as a dirt road, perhaps even more so, but it doesn’t mean you don’t build a highway because of that. The same applies for the NBN.

    Interestingly the wireless and satellite alternatives proposed to fibre optic cable are even more susceptible to electrical storms, which perversely makes a better argument for running a fibre optic network.

    I don’t need any NBN

    “I have got quite good reception in Condobolin and I don’t need any NBN, I can assure you” was John’s next big statement.

    That’s nice for John that he’s happy with what he has – the rest of us should be so lucky.

    For many of his neighbours and those in the surrounding district, particularly those dealing with remote suppliers and overseas markets, reliable and fast communications are essential.

    Now is good enough

    A farmer doesn’t need broadband for selling into America, he’s able to do that today, was the crux of John’s next comment after he and Pete had an exchange about rolling broadband out to remote locations.

    It’s true that farmers can do a lot with today’s satellite and ADSL connections, then again they were able to ship exports in the days of bullock carts and sailing ships. We could extend that argument against railway lines, roads, containers and bulk carriers.

    Once upon a time some guy argued against the wheel. Today’s technology has been good enough has always been the argument of those who don’t see the benefits of new tools; we’re talking about tomorrow’s markets and society, not today’s.

    Broadband is all about fibre

    “You’re talking about satellite dishes and things like that, not NBN.”

    The National Broadband Network isn’t just about fibre; fibre optic cables makes up the network’s core and bulk of connections, but wireless and satellite are essential in order to make sure the entire nation has access to the network.

    Unfortunately the nonsense argument that technology improvements in wireless will render fibre optics redundant has been allowed to take hold by self-interested politicians and sections of the media pushing a narrow agenda.

    Wireless, satellite, fibre optic and other cable technologies are all part of the mix, the real argument is on the proportions of that combination and the consequences to the government’s budget.

    Spotting the clueless

    As an aside, the cable versus wireless argument is a good yardstick for measuring the knowledge of anyone joining the NBN debate.

    Someone clueless arguing against the project says investment in fibre optic cable is unnecessary as it’s speed and data capacities will be one day superseded by those of Wireless networks.

    This betrays a failure to grasp the inherent advantage of having a dedicated cable connection to your property as opposed to sharing a wireless base station with hundreds, if not thousands, of others.

    Equally anyone pro-NBN who says that fibre is faster because it travels at the speed of light is equally clueless as wireless, copper wire and even smoke signals also travel at – or close to – the speed of light.

    Games and videos

    “Is this only to watch videos and DVDs?” was John’s last question.

    Well, does Condobolin have a video store? A quick Google search shows it does, along with local and satellite TV stations. So the residents of Condobolin are just keen as the rest of us to watch the tube.

    Increasingly our viewing habits are moving online and fast broadband is necessary to deliver that. John may be happy to exclude his town from being able to do that, but my guess is plenty of his neighbours would like to have that option.

    What’s more, many of those farmers, processors, trucking companies and other service providers in the Condobolin region will need those video facilities for tele-conferencing with suppliers, customers and training companies.

    Building for the future

    Video conferencing isn’t the only application for what we consider today to be high speed networks, these are going to change society and business in the same way the motor car changed us in the 20th Century and railways and telegraph in the 19th.

    Australia made a mess of the railways and the roads, in both areas we’re still playing catch up. The National Broadband Network is an opportunity to avoid the mistakes of the last hundred years and get the 21st Century right.

    Unfortunately, the objectives of building a better nation are being lost in a fog of disinformation, political opportunism and corporate incompetence. We can do better than this.

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  • The evolving business

    The evolving business

    “Maybe people are less interested in what you do now,” said a listener after November’s Weekend computer spot, “I’d like to hear more about buying new computers.”

    The listener was commenting that he didn’t find what I speak about interesting any more and that I don’t spend time updating the PC Rescue website.

    What the well intentioned commenter didn’t understand is that businesses, and their owners, evolve in order to survive and stay sane.

    In my case, I have the idiot savant’s ability to retain miscellaneous facts and see patterns. This works well in IT support and comes in handy when answering technical questions on radio talkback programs.

    Those skills were so useful that the success of the programs and online columns distracted me from my own five year business plan. When I belatedly realised the business wasn’t meeting my personal objectives I moved on from the day to day operations of the organisation.

    Another problem for being an on-air tech guru is that while there’s a demand for experts to answer computer questions, not many people want to pay for that advice meaning there isn’t really a market.

    Indeed, giving complimentary advice had the perverse effect of damaging my own personal brand with the market, such as it is, believing I’d do everything for free, something my long suffering call centre had to battle with constantly (sorry Yvonne and Ash).

    When it becomes apparent things aren’t working like we intended, it’s time to look at what we’re doing and figure out another course. Einstein said “insanity is doing the same thing, over and over again, but expecting different results.”

    When we decide to change some of our old customers, fans and followers might be upset; but sometimes what’s best for us and our business in this changing world means we have to leave some behind.

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  • ABC Nightlife: The next wave of smartphones

    ABC Nightlife: The next wave of smartphones

    The world of mobile phones is getting busy again as a whole new range of smartphones appear. Paul Wallbank joined Rod Quinn for ABC Nightlife on October 20 to discuss what the new smartphone wars mean for home and business users.

    We’ll be going to air from 10pm, Eastern Australian time across Australia on ABC Local Radio’s Nightlife to look at the following questions;

    • Why were people disappointed with Apple’s iPhone 4S that was released a few weeks ago?
    • The big competition are the Google Android phones, what are they doing?
    • What’s happened to Nokia? They seemed to have lost their domination.
    • Microsoft were the other big player, what are they doing?
    • How are the smartphones changing business?
    • Shopping centres seem to be jumping on board with various social media checkins. What are those?
    • There’s been a push to online payments, how are the smartphones affecting this?
    • Are smartphones going to be the big buy for Christmas?
    • What are the best plans for consumers and business?
    • How do people deal with telco disputes?

    The podcast from the program is available from at Nightlife website, and some of the information we mentioned can be found here;

    Dealing with Telco complaints

    We’ll be adding more resources in the next few days, the next ABC Nightlife spot is on 23 November and our events page will have more details. If you have any suggestions for future programs or comments on the last show, please let us know as we love your feedback.

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  • Apple after Steve Jobs: ABC Weekend computers

    Apple after Steve Jobs: ABC Weekend computers

    The September 11 ABC 702 Sydney Weekends segment discussed what Steve Jobs’ stepping down as Apple CEO means for Mac users.

    Simon Marnie and Paul Wallbank looked at why Steve Jobs was important to Apple, who will be taking over and whether this affects whether you should buy an Mac computer, iPhone or iPad.

    Listeners’ Questions

    As usual, we had plenty of great questions from listeners and some of them we promised to get back to, these included the following.

    Removing Mackeeper

    Cheryl called about MacKeeper warnings that keep popping up on her Apple computer.

    MacKeeper, and other variants like MacProtector and MacSecurity, are known as malware – software designed for malicious reasons – which has been the bane of Windows computer users for years.

    Removing Mackeeper is relatively easy and Apple has released a security patch to fix it. Details and download are available at the Apple Support website.

    Wiping an old computer

    The most valuable thing on a computer is the data, so it’s important to wipe any system before disposing of it. Deborah asked how to wipe her old Mac system before she left it out for her council’s e-waste collection.

    If you have an OS X or OS 9 disk, you can completely wipe and “zero” the disk to make it extremely difficult for someone to recover any data from the old computer. Apple have detailed instructions on this at their How To Zero All Data On A Disk page.

    Warning! Before following these instructions, make sure you have backed up all important and valuable data.

    How to disable automatic Windows Updates

    Updating your computer, whether you have a Windows or Mac computer, is very important as new security bugs are found all the time. Gary though was finding his system automatically installing Windows Updates often disrupts his work.

    It isn’t a good idea to totally disable the Windows Update service as those updates and patches are important, but you can change the settings so they are downloaded but not installed until you choose to do so.

    Microsoft’s Knowledge Base describes how to change the Windows Update Settings, we recommend the download updates but let me choose when to install them option.

    Next 702 Weekends tech spot

    Our next Weekends spot is scheduled for 23rd October when we’ll be discussing how to backup your valuable data. Check the Events Page or subscribe to our newsletter for any changes to the 702 Sydney programs and any other upcoming radio shows.

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