Book publishers and the cost cutting quandary

Traditional book publishers face a challenging future as authors find they get more value from self-publishing.

Traditional book publishers face a challenging future as authors find they get more value from self-publishing.

It was good to head across to Oakland’s East Bay Social Media Breakfast for Shel Israel’s and Robert Scoble’s discussion about their latest book, The Age Of Context.

While the book itself is an interesting overview of how the internet of things is changing the world, Scoble’s and Israel’s self publishing journey though combination of corporate sponsors, crowdfunding and alternative distribution models is an interesting tale in itself.

“Self publishing gives writers much more power than they’ve ever had before,” says Israel. “In many aspects, the traditional publisher just isn’t there any more.”

“By using the tech community and social media to market the book, I’ve sold more copies of The Age of Context in seven weeks than my previous four books combined,” Israel states.

Israel’s point illustrates the challenge facing traditional publishers, like many other industries the publishing houses have reacted to a changing market by cutting costs such as replacing experienced staff with fewer, less experienced workers.

Failing to add value

That cost cutting has the effect of making the businesses irrelevant; if a publicist has to rely on HARO or Source Bottle to contact journalists rather than a contact book built up over years of experience, then they are doing little the writer can’t do themselves.

One of the biggest advantages book publishers offered authors was rigorous editing — good editors are worth their weight in gold to both a writer and their book and in the past self-published books were notable for their lousy editing.

Today, that function has been almost eliminated by publishers have eliminated most in house editors. If a harassed, time poor contractor only has a few days to spend editing the manuscript, as what happened with my last book, then the publishers hasn’t added much to the product at all.

Similarly with design and layout, historically publishers have been strong on this front with experienced editors knowing what covers will work for certain genres in the bookshops. The cheapest graduate worker in the world can’t replicate that understanding of the marketplace.

Most damaging of all though to publishers was losing the distribution channels; when bookstores were the way most readers bought their books the publishing house’s sales team were essential for getting books on shelves. In an age of Amazon and online shopping, they are no longer the gatekeepers they once were.

Self publishing risks

That’s not say there aren’t risks with self publishing, particularly with having corporate sponsors pay for development costs.

Scoble and Israel overcame the increasingly stingy author advances by raising $105,000 from corporate sponsors to cover the initial researching and writing costs.

“We were scared to death that this was a credibility issue,” said Israel. “However our sponsors were incredibly good with not messing around with editorial credibility. They, like others in the book, got to see what was written to check for technical accuracy but not change the content.”

“An example is that Google was not a sponsor and Bing was, yet we said an awful lot more good things about Google than we did about Bing.”

Adopting the financial risk

The biggest risk of all for self-publishing though is being stuck with a stack of unsold books with a pile of bills for editors, designers and printing. In the past the publisher carried all the financial risk which was probably the greatest service they provided to authors.

Even that risk isn’t as great as it was a few years ago as print runs are cheaper and shorter while outsourcing sites make it cheaper and easier to find professional help.

As Israel and Scoble illustrate, book publishers have made themselves irrelevant to most authors. It’s probably the best case study of an industry reacting to change with cost cuts that ultimately destroy their own competitive advantage.

That’s something that other businesses and industries should consider when looking at how to deal with their own disruption.

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Could advertising have saved Blackberry?

Would advertising have saved Blackberry

Could advertising have saved Blackberry wonders Joyce Yip on the Marketing Interactive site.

Yip cites Samsung’s blanket advertising as one of the reason’s for the Korean brand’s success while Blackberry could only afford a token presence for the new Z10 phone.

While there’s no doubt Samsung and Apple’s marketing muscle has helped them dominate the smartphone market, advertising alone doesn’t explain the dominant brands’ success.

Blackberry was doomed from the moment a business friendly smartphone was released, no-one expected it at the time but it turned out to be the iPhone.

Compared to the iPhone, the Blackberry was woefully underfeatured and once corporate users discovered email wasn’t the only use for a smartphone, the Canadian company’s fate was sealed.

While the Z10 and Q10 phones were well featured devices, they are way too late for a market where Apple and Samsung have most of the sales and take all the profit.

It’s tempting to think advertising and marketing may have saved Blackberry, but the company was overtaken by a fundamental market change which left it stranded.

For a while in the late 2000s Blackberry looked untouchable in the corporate market and no-one would have expected Samsung and Apple to disrupt their position. That’s the real lesson Blackberry teaches us.

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Five years of the app store

The Apple App Store enters its fifth year of disrupting the smartphone and tablet computer industries.

It’s been five years that the Apple App Store has been open for business. in that time they’ve revolutionised the smartphone industry, reinvented the tablet computer and had fifty billion downloads.

While the App Store wasn’t an original idea, plenty of telcos and handset manufacturers, had them, Apple were the first to get the formula right for the iPhone.

Their success in changing the smartphone industry lead to their dominance of the tablet industry, another sector which had settled incumbents who were disrupted by Apple’s entry into the market.

It’s notable how in both the smartphone and tablet markets, the established incumbents were struggling with the same business model that Apple got right. This is something other industries should pay attention to.

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Have the smartphone’s glory days come to an end?

Do declining margins at Apple, Samsung and HTC indicate the smartphone industry’s glory days have come to an end?

Today smartphone manufacturers Samsung and HTC released their quarterly results with both reporting falling margins, does this mean the boom days of the smartphone have come to an end?

As industry analyst Asymco reports, Apple are also suffering decline margins as component prices increase, ironically some of those parts come from Samsung.

The question posed by Reuters in reporting Samsung’s decline  is ”has the smartphone business peaked?”

It may well be that the glory days of the smartphone industry have come to an end as cheaper Chinese phones enter the market.

Just as the PC industry is being disrupted after three decades of growth, could it be the smartphone sector is suffering a similar change after just seven years?

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Can Yahoo! disrupt the disruptors?

Business partnerships require bringing something of value to the relationship, Yahoo first has to define its strengths before searching for partners.

Yahoo! CEO Marissa Mayer packed out the room for her interview at the World Economic Forum this week where she spoke about some of the challenges her and the company face.

One of the areas she sees for Yahoo! is in collaborating with other tech industry giants.

Mayer also is making a point of collaborating with companies such as Apple Inc., Google and Facebook, instead of competing.

“It ultimately means there’s really an opportunity for strong partnerships,” she said.

The problem for Yahoo! is that it doesn’t have a lot to offer companies like Apple, Google or Facebook – they are steaming along on their own and have moved ahead of the areas which Yahoo! dominated a decade ago.

Generally in the tech industry partnerships are more the result of the sector’s also-ran coming together in the hope that their combined might will overcome the leader’s advantages.

It’s the same philosophy that thinks tying the third and fourth placed runners legs together will make them faster than the winner.

A good example of this is Microsoft’s tie up with Nokia over the Windows Phone. If anything, the net effect has put Windows Phone and Nokia even further behind Apple and Google in the handset market.

Even when two tech companies have united to exploit their individual strengths, the results usually end in tears. Probably the best example of this was the IBM and Microsoft joint venture to develop the OS/2 operating system which eventually sank under IBM’s bureaucrat incompetence and Microsoft’s disingenuous management.

Those two examples show how partnerships only work when each party has something valuable to contribute and all sides are committed to the venture.

Marissa Mayer’s task is to find Yahoo!’s strengths and build on them, then she’ll be in a position to enter partnerships on an equal basis.

Whether its worth entering into partnerships with the big players though is another question. It may well be that Yahoo! has more to offer smaller businesses and disruptive startups.

Entering into a desperate alliance with Apple or Facebook could possibly be the worst thing Yahoo! could do, the company is no longer a leader and now needs to be a challenger or a disruptor.

Facebook’s locking competitors out of data feeds is an example of how complacent the big four internet giants are becoming, Yahoo! are in the position to upset that comfortable club.

The value of partnerships is that we all have weaknesses and strengths, a properly thought out venture builds on the various parties’ strengths and covers their weak spots. Right now Yahoo! has more weaknesses than strengths.

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Uber’s New Year’s test

New Years Eve 2012 is going to be a tough test for the Uber hire car booking service as prices surge.

Update: It appears Uber passed the New Year’s Eve test without problems. There were almost no complaints at all.

New Years Eve 2011 was a tough night for customers of the Uber hire car booking service in New York City when fares surged as partygoers headed home.

This year, Uber hopes to overcome problems by making sure customers are aware with big warnings of prices and even a sobriety test so users can confirm they know what they are doing when they agree to catch a cab.

Uber’s dynamic pricing matches supply with demand, which means a more reliable service but also opens the company to allegations of price gouging during busy periods.

Those allegations are exactly what happened in New York last year and in 2012 Uber’s risks of bad publicity are far higher as the service is now international with operations in cities like London, Paris and Sydney.

Sydney will be the first city to encounter the effects of surge pricing and big risks lie in the Harbour City as Sydneysiders are used to fixed cab fares and enjoy a good whinge when things don’t work in their favour.

Over a million people are expected on the shores of Sydney Harbour to watch the New Year’s Eve fireworks which means cabs and hire cars are at a premium.

If Sydney has the triple fares expected in New York then Uber’s fare from Circular Quay to Bondi Beach will be around $150. This compares to the standard cab fare of around $30.

Those markups will be exploited by the incumbent taxi companies and booking networks. We can expect a wave of stories over the next few days from tame journalists regurgitating the incumbents’ media releases.

How Uber’s Australian management deals with this will be worth watching. One hopes they are prepared a tough week and don’t enjoy the festivities too far past midnight.

Another problem for Uber is going to be Sydney’s mobile data networks which are horribly unreliable during peak periods. It may well be that Uber’s customers and drivers never get a fare anyway.

Last year I was near the Habour Bridge and didn’t have a Vodafone signal from 8pm onwards. I’ll be comparing the performance of all three Aussie networks from the same place tonight.

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NFC and the car key revolution

Near Field Communications (NFC) systems are more than just ways to pay bills with your smartphone, they promise to upset many industries.

Many businesses have made easy money by ‘clipping the ticket’ of the customer, new technologies like Near Field Communications and cloud computing threaten the easy profits of many organisations.

During yesterday’s 2UE Tech Talk Radio spot where Seamus Byrne and I stood in for Trevor Long, host John Cadogan raised the prospect of replacing car keys and even dashboards with smartphones equipped with Near Field Communications (NFC) systems.

Since NFC technologies appeared we’ve concentrated on the banking and payments aspects of these features but there’s far more to this technology than just smartphones replacing credit cards.

With the right software an NFC equipped smartphone, tablet computer, or even a wristwatch could replace any electronic controller – this is already happening with Wi-Fi or Bluetooth enabled home sound systems, TV remote controllers and games consoles.

An important effect of this is that it cuts out expensive custom replacements like bespoke control units or electronic car keys.

Car keys are a good example of how what was previously a high cost profitable item becomes commodified and those business that had a nice revenue stream find new technology cuts them out.

As keys become replaced with NFC enabled devices then then the scam of with new sets of keys costing up to a thousand dollars with fat profits for everybody involved becomes redundant.

This is something we’re seeing across industries as incumbent businesses find their profitable activities disrupted by smart players using new technology.

Just as manufacturing and publishing have been dealing with these disruptions for the past two decades, it’s coming to all industries and it’s going to take smart operators to deal with the changes.

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