Business and the workforce in an app driven world

As the workforce shifts to being mobile, so too must businesses

One of the things we know about the future is the workplace will be very different. Just as the Personal Computer changed offices in the 1990s, the smartphone and tablet computer are changing today’s.

Part of that change though is being driven by the change in generations. While this blog tries to avoid falling into the trap of generalising about different age cohorts – and contends the entire concept of baby boomers as an economic group is flawed – there are undoubtedly differences between the world of the PC generation of workers and that of the new mobile breed.

The key difference is the idea that work devices are different to those at home. Those of us bought up with the idea that the office computers would be tightly locked workstations – in the 1990s we also had the quaint idea corporate desktops were generally more powerful than what we had at home – are now seeing that way of working being abandoned.

For the next generation of office workers, accessing corporate resources through an app connected to a cloud service will be as normal as opening Windows NT to access the shared corporate drive was 15 years ago.

Along with the technology and generational change driving businesses into the cloud-app computing world there’s also the needs of a much more fluid and mobile workforce. The shift to casualisation began well before PCs arrived on desktops but the process is accelerating as we see crowdsourcing and the ‘uberization’ of industries.

Older workers will adapt as well, many came through the evolution of business computing from ‘green screen’ displays – if their businesses had any at all – through to the server based systems of recent years. For them the shift to smartphones might be troublesome for those with fading eyesight, but it won’t be the first change.

For businesses this shift means they have to start planning for the mobile services that will change workforces and industries. The shift is already well underway – accounting software company Intuit estimates small businesses already use an average of 18 apps to run their business.

We all have to start thinking about how these apps can be used to manage our staff and workforces.

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Apple keeps ticking over

Once again Apple beats the market and shows the way to its competitors

Once again Apple keeps surprising the market with Apple second quarter results beating the analysts’ estimates roundly and putting the company on track to becoming the first US corporation to have a trillion dollar market valuation.

Coupled to nearly fourteen billion dollars in profit for the last quarter is that the company is looking to return $200 billion of cash back to shareholders.

A particular high point in Apple’s results are its China sales with the company showing seventy percent year on year growth, showing it’s possible for western companies to sell into the PRC.

Those results are from iPhone sales and, given the Chinese smartphone market is ruthlessly competitive, it puts the managers of all US and European companies on notice that there are no longer any excuses about not performing in the Middle Kingdom.

Another key takeaway from Apple’s results is the tablet market is limited with iPad sales down 23% compared to last year.

The question now is how big are watch sales going to be? It may well turn out that the Apple Watch is similar to the iPad – a market defining product but one that isn’t the company’s mainstay.

Regardless of how well the Apple Watch, the iPad or the iPhone’s Chinese sales perform next quarter, it’s safe to say Apple will probably break more records over the next year.

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Los Angeles finds the limits on school computers

Los Angeles finds the limits of computers in schools, this might be a good thing for the education tech sector.

Two years ago the Los Angeles school board proudly announced a $1.3 billion project to roll out iPads in some of its more disadvantaged schools.

Now the contract has collapsed and the school board wants the money back from Apple and its partner, education publisher Pearson.

It seems the program’s big problem was the software with Pearson supplying a poor product that was unusable for students.

What we may well be seeing though is the end of the obsession politicians and education bureaucrats have with technology, something that ran ahead of teachers’ skills to use the tools and the capabilities of those tools – as we see with Pearson.

Perversely though this may be the time that education technology starts to flourish as the sector falls into what Gartner describes as the ‘pit of disillusionment.’

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Changing technology

The Nightlife technology spot shows how the focus of the computer market has changed.

Last night’s ABC Nightlife program showed how the tech industry has changed in the last five years.

In 2009 the bulk of the conversation would have been about personal computers, laptops and viruses.

Last night, malware is still an important topic but almost all of last night’s listener questions were around smartphones and Tony’s questions were on social media.

That social media and smartphones were the main topics and personal computers — and Windows — were barely mentioned show just how the computer industry has shifted.

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Three screens, four screens, infinite screens

The three screens idea of media consumption that was cutting edge five years ago now seems rather quaint.

This morning I had the opportunity to interview designer of the Fitbit, Gadi Amit, ahead of his visit to Sydney next month.

I’ll have the full interview written up in the next couple of days, but Gadi made an interesting point about not being in a ‘four screen world’ anymore, but in one where there’s infinite screens ranging from wearable glasses and watches through to smartphones and intelligent signage.

A few years ago the concept of the ‘third screen’ came into use when we started talking about the smartphone supplementing the PC and the TV, it quickly morphed into four screens as the tablet computer appeared.

Now the five year old idea of limiting ourselves to three screens seems quaint when there doesn’t seem to be any limits in the way we can view information.

The end of the three screen theory is an interesting illustration on how quickly technology is moving, it also shows how rapidly business is changing.

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ABC Nightlife Computers – The end of Windows XP

Windows XP, the Privacy Act and an Internet Magna Carta are what we’ll be looking at on Tony Delroy’s Nightlife.

Paul Wallbank joins Tony Delroy on ABC Nightlife across Australia to discuss how technology affects your business and life.

For the March 2014 spot we’ll be looking at the end of Windows XP, Australia’s Privacy Act, the web turning 25 and the call for an Internet Magna Carta.

If you missed the show, you can listen online at the Tony Delroy’s Nightlife homepage.

One of the show’s listeners, Linda, called in about asking for Apple Mac security software; two free products for OsX users are Sophos Home Edition and Avira Free. While Macs are less prone to malware than Windows systems, it’s still a good idea to be protected.

Another listener, Grant, described a problem with his computer which sounds like it’s infected with something. We recommend the free Malwarebytes as the first step to fixing the problem.

The end of Windows XP

After 13 years, Microsoft is retiring Windows XP; what does this mean for those of us still using it, or for our banks who still use it in their ATMs? Some of the questions we’ll cover include;

  • why is Microsoft pulling the pin on Windows XP now?
  • what happens on April 8 when Microsoft stops support?
  • are Windows XP users still protected from viruses?
  • what’s this story about bank ATMs running Windows XP?
  • the web turned 25 last week. Didn’t it turn twenty a year or so back?
  • inventor of the web, Tim Berners-Lee, called for an Internet Magna Carta last week; what does he mean?
  • could such an idea work in today’s globalised world?
  • on similar topic, the new Privacy Act came into effect last week; what does this mean for the average person?

We’d love to hear your views so join the conversation with your on-air questions, ideas or comments; phone in on the night on 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

Tune in on your local ABC radio station from 10pm Eastern Summer time or listen online at www.abc.net.au/nightlife.

You can SMS Nightlife’s talkback on 19922702, or through twitter to @paulwallbank using the #abcnightlife hashtag or visit the Nightlife Facebook page.

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IT becomes the plumbing

As the internet of everything and cloud computing takes over, IT is becoming just like the plumbing. This is a good thing.

One of the things that jumped out of last week’s smart city tour in Barcelona is that Nicholas Carr’s IT Doesn’t Matter is coming true — IT is now the plumbing.

That’s not to depreciate IT, it means the technology is now becoming so embedded in society and business that people no longer notice.

Like roads, electricity and water people assume it will be available but don’t notice the massive effort or investment required to make sure these services work.

With cloud computing, pervasive internet and connected devices, most business never need to see an IT worker.

For telco executives, IT managers and tech support people this is a blow to their egos as they always wanted their industries to be more than utilities.

In one way being a utility legitimises IT as it makes the industry more important than just a bunch of geeks playing with computers.

That also means that things have to work, ‘best effort’ services no longer cut it when you’re a utility and things have to work 99.99% of the time. Just like in plumbing.

Becoming the plumbing could be the best thing that happened to the IT industry.

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