On the web, no-one likes being forced into downloading a new app. That could be the main lesson from Facebook’s splitting messenger into a new app.
Users aren’t happy and it shows in the product reviews as Mashable reports. Across the world the new Facebook Messenger app is getting the thumbs down in App Store reviews.
Which goes to show how the public now have the power to strike back when they believe a corporation isn’t behaving fairly.
The ball’s now in Facebook’s court to win back trust with an app that delights users. If they don’t, there’s always another disrupter on the horizon.