paypal | Decoding the new economy

Retail and the internet of machines

Mar 052013

Paypal and eBay are using the Internet of machines to put service station cashiers out of work.

March 5, 2013
Posted by Paul Wallbank at 11:53 am
1 Response
Big Data, business advice, cloud computing, mobile
Tagged with: ebay, ecommerce, internet of machines, paypal, retail

PayPal struggles with the Soviet customer service model

Jan 232013

Just as Silicon Valley’s new businesses has challenged a whole range of incumbent operators, they too are at risk from upstarts who value their customers. This is something PayPal’s management has to face.

January 23, 2013
Posted by Paul Wallbank at 8:06 am
No Responses
business advice, web
Tagged with: amazon, customer service, google, paypal, silicon valley, soviet customer service

Transferring risk to the customer

Dec 072012

The business model of many web startups transfers unacceptable risks to their users.

December 7, 2012
Posted by Paul Wallbank at 7:29 am
1 Response
business advice, Investment, legal, web
Tagged with: airbnb, customer service, ebay, ethics, legal, paypal

The mobile payments revolution

Oct 072011

Paying bills through a smartphone is going to radically change how we do business

October 7, 2011
Posted by Paul Wallbank at 1:30 pm
No Responses
business advice, future, Innovation, Internet, Telecoms
Tagged with: banking, fees, merchant, mobile, online, payments, paypal

Decoding the new economy

This blog looks at how society and business are changing in the 21st Century.

While the site has a focus on technology, I also look at the human factors along with the demographic and economic changes that are driving how we live, work and play.

About Paul
I'm a recovering entrepreneur, writer and broadcaster with a fascination about how our business world and society is evolving.

Since being invited on ABC Radio in 1998 to discuss Y2K issues, I've been speaking on technology and change for over 12 years. I've also written seven books.

I've founded four businesses and my team built PC Rescue into a national computer help network. I have a consulting business, Netsmarts, which helps businesses deal with challenges in the new economy.

Today I speak and write on change along with consulting to businesses on how they can take advantage of opportunities in today's fast changing marketplace.