ABC Sydney Mornings: Explaining the Cloud

What is cloud computing and how can it help you? We explain on 702 ABC Sydney radio.

Paul Wallbank joins Linda Mottram on ABC 702 mornings to discuss how technology affects your business and life.

This week we’re talking cloud computing from 10.40am this Wednesday May 9 on ABC 702 Sydney. A lot of this topic has been covered in my posts on The Connected Business.

During the show we’ll be covering the following topics on cloud computing.

  • What is this? How does this – or how is it meant to – work?
  • What can you put there? Anything?
  • What use is it suited for?  And NOT suited for?
  • Is it meant to be archival storage?  or is it meant to be something more dynamic?
  • Can anybody access it?  Is there substantial technical limitation?
  • Is it secure, safe?  If yes, why do many people seem to be making lots of scary noises?
  • Does it work better for:
    •   individuals?
    •    small business?
    •    large business?

We’d love to hear your views so join the conversation with your on-air questions, ideas or comments; phone in on 1300 222 702 or post a question on ABC702 Sydney’s Facebook page.

If you’re a social media users, you can also follow the show through twitter to @paulwallbank and @702Sydney.

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702 Sydney Weekend computers: April 2012

Join Paul and Simon Marnie to discuss the tech that affects your home and office

On ABC 702 Sydney Weekend computers this Sunday, April 8 from 10.15am Paul Wallbank and Simon Marnie will be looking at the end of innocence for Apple Mac users, the DNS Changer Virus and how political campaigning is coming to a Facebook site near you.

Some of the topics we’ll discuss include;

If you’d like to learn how to protect your Mac or Windows computers from malware, visit our Netsmarts article on the Flashback virus that explains the security settings and suggests some free anti-viruses.

Listeners’ Questions

While we had a great range of calls from listeners, there was only one we promised to get back to. Kay clearly has a virus infection on her Windows computers and we recommend the free MalwareBytes program to clean it up.

Our IT Queries site has more instructions on cleaning up a virus infection if you’re worried about a sick computer.

We love to hear from listeners so feel free call in with your questions or comments on 1300 222 702 or text on 19922702.

If you’re on Twitter you can tweet 702 Sydney on @702sydney and Paul at @paulwallbank.

Should you not be in the Sydney area, you can stream the broadcast through the 702 Sydney website and call in anyway.

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ABC Nightlife: Going Viral

The March ABC Nightlife spot looks at the online viral world

Paul Wallbank joins Tony Delroy to discuss technology, change and the online world on Thursday, March 22 from 10pm on ABC Local Radio.

A podcast of the program can be downloaded from the ABC Nightlife page.

Do you know who Kony is?  You probably know at least something about this Ugandan warlord thanks to a video about him that recently ‘went viral’.

Tony and Paul will look at how and why videos go viral on the net – how does it start, and why do some capture the world’s attention when most don’t?

Some of the questions we’ll look at include;

  • What is “going viral”?
  • How do videos go viral on the Internet?
  • Are these viral videos just marketing stunts?
  • Is it just videos that go viral on the internet?
  • Who sends these around the web?
  • How is the Stop Kony campaign different?
  • Is there a downside to going viral?

An excellent presentation on what makes a video go viral on the internet from YouTube’s Kevin Allocca describes some of the factors involved.

We’ll also be covering a number of other topics including;

On the topic of Online Scams, reader James Voster recommends the Victorian government’s Consumer Affairs Page.

We’d love to hear your views so join the conversation with your on-air questions, ideas or comments; phone in on the night on 1300 800 222 within Australia or +61 2 8333 1000 from outside Australia.

Tune in on your local ABC radio station or listen online at www.abc.net.au/nightlife.

You can SMS Nightlife’s talkback on 19922702, or through twitter to @paulwallbank using the #abcnightlife hashtag or visit the Nightlife Facebook page.

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ABC Nightlife: Explaining the National Broadband Network

What does the NBN mean for Australian households and businesses?

For the February 2012 Nightlife technology spot Tony and Paul looked at Australia’s National Broadband Network, exploring the pros and cons of the project designed to connect all Australians to high speed broadband.

So what is the NBN and what does it do? Here’s some of the points we discussed along with some of the answers to listeners’ questions.

What is the NBN?

The National Broadband Network is intended replace the existing copper wire telephone network that was rolled out across the nation over the Twentieth century.

Eventually the network will provide fast data access across the country replacing the older network that was designed for telephone calls rather than computer communications.

Most of the country will be connected to fibre optic cables and areas where this is too expensive then wireless or satellite services will be used.

Why do we need a government run national network?

The NBN is the culmination of three decades of bad policy out of Canberra. We should remember that the Howard government struggled with how to provide high speed broadband access to the bush.

For coalition things became particularly bad once they privatised Telstra and no longer had any power over the company’s policies.

We’ve had a mix of ideological beliefs and rubbery figures from both sides of politics which have left Australia in the situation where the core telecoms network has had to be re-nationalised.

What are these different ways of connecting up?

The biggest part of the network will be fibre optic cable where the connection will run along the street like the existing telephone wires and will connect to a box outside your home or office.

This box – know as an NTD (Network Terminating Device) is then connected into either the existing household telephone system or into a computer network.

In areas receiving wireless and satellite subscribers will get dishes or receivers that plug into their existing home telephone or computer network.

There are different types of wireless

The different types of wireless networks cause confusion. The NBN is going to use 4G or LTE telephone wireless, which is what Telstra have started to roll out and Optus will be starting in the Hunter Valley around Easter 2012.

Most of us are using 3G networks on our phones which is what the bulk of the mobile phone networks are.

Another type of wireless is the Wireless Local Area Network. These are what we connect our home or office computers to. These plug into the existing services like the existing ADSL internet connections or the NBN’s fibre network.

We shouldn’t confuse Wireless LANs with the mobile phone technologies being used by the NBN or phone companies.

Who is running the NBN?

The organisation set up to build the NBN is NBNCo. They are setting the standards, negotiating access to existing infrastructure and building the network. Their head office is in North Sydney but major operations are also based in Melbourne.

In turn they are hiring contractors around the country to build the network, run the cables and connect buildings to the new services. Most of us will deal with those contractors and the companies selling NBNCo’s services.

How is National Broadband Network going to work?

We won’t talk to NBNCo directly, instead companies like Telstra, Optus, Vodafone and iiNet will buy services from them and then onsell them to us.

Telstra are playing an interesting game on competing. They are already offering 4G services in regional areas where NBNCo hasn’t announced rollouts and they are planning to upgrade their cable TV network to the DOCSIS 3.0 standard that can sometimes deliver speeds similar to the NBNs proposed service.

What happens if you don’t let them connect you

If you don’t let NBNCo’s contractors connect you to the new network then you’ll have a problem a year or so later.

The copper telephone network is going to be turned off in areas where fibre optic cables are installed so if you aren’t connected to the new system, you won’t have access.

Anyone who’s done some building or landscaping work knows it isn’t cheap and that’s what building owners who don’t allow access will have to pay for access later.

In Tasmania a few property owners who were just outside the NBN area asked about getting connected up and apparently the costs were prohibitive.

One of the things to watch out for is uncooperative building managers preventing NBN contractors from accessing their premises leaving all the residents disconnected when the phone network is turned off.

Will it really cost $14,000 to wire up your house?

No but there will be a cost to connect the building’s existing phone lines and power supply to the NBN’s Network Terminal Device (NTD) that will be bolted to the outside of the building.

The NTDs are designed to plug into existing phone systems and data networks so it shouldn’t be necessary to spend a fortune on connections or upgrades.

One area where there might be problems is in buildings that have substandard wiring. Licensed electricians and cablers will refuse to work on systems that don’t comply with standards so building owners may find they are faced with big bills to bring their systems up to standard.

Does the system work if the power goes out?

Yes, the basic cabling doesn’t need power, although the repeaters and local exchanges will – just like the phone network. Where the system does need power is at the NTDs which will come with a battery providing two to three hours power.

If the NBN gets hit by lightning, does it stop working?

Lightning is an incredibly powerful force. It doesn’t matter whether we’re talking about telephones, power or fibre optic networks – anything that is hit by lightning is going to be damaged.

We should keep in mind that the wireless alternative to fibre is more prone to lightening strikes as base stations are at high points.

Electrical storms, and other natural forces, are a fact of life that we have to work around. The existing systems are just as prone to interruptions.

Is it running behind schedule?

Yes, as of the beginning of 2012 the project seems to be about six months behind. With only 4,000 connections at the end of last year instead of the 30,000 expected by the middle of last year.

NBNCo are putting this down to delays in finalising negotiations with Telstra and other existing fibre providers.

How much is it really going to cost?

There’s still the $43 billion dollar number on the table, which comes from a KPMG study in 2010 although the government claims their investment is going to $27 billion.

Of that 27 billion, the government expects to recoup it by 2034 based on a 7% return.

In contrast the opposition are claiming the real cost is $50 billion as they are including the cost of buying Telstra’s infrastructure back.

The real number is anyone’s guess. The track record of both political parties and Canberra’s bureaucrats on estimating costs on projects like this is less than impressive.

Is it really worth the money?

We should keep in mind a lot of this money was going to be spent by Telstra or the other providers anyway over the next two decades as the copper telephone reached the end of its life.

The risk was we would see something like the cable TV rollout where the big players fought over the most lucrative parts of the country and ignored the rest. The NBN avoids that.

There are real concerns though as the NBN is running behind schedule, the procurement processes – particularly the construction contracts – appear to have been poorly handled and there has been little discussion about the technology options.

Overall though, this is an opportunity to get the 21st Century infrastructure right. Where Australia failed with the roads in the 20th Century and the trains in the 19th, we can get this one right.

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Facebook and your Family: 702 Sydney Weekend computers

How should you use Facebook in your house?

Tune into ABC 702 Sydney this Sunday, February 5 from 10.15am to join Paul Wallbank and Simon Marnie discussing how to use Facebook in your family.

Some of the topics we’ll be looking at include;

  • What are the minimum ages for using Facebook
  • How should parents monitor usage
  • Setting up privacy settings
  • Being careful about sharing
  • Deciding what applications should you allow
  • How do other social networks affect your family

We love to hear from listeners so feel free call in with your questions or comments on 1300 222 702 or text on 19922702. If you’re on Twitter you can tweet 702 Sydney on @702sydney and Paul at @paulwallbank.

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ABC Christmas Computers

What are the festive technology questions?

For Christmas 2011 Paul joined Nikolai Beilharz to discuss dealing with problems with your Christmas tech gifts.

We had a number of callers with problems including setting up a wireless network, what to do if a drink is spilled on your keyboard and how older people can get useful computer training.

Seniors Computer Assistance

John from Hobart asked about where he could get instructions on using his computer.

The Australian Seniors Computer Clubs Association is a volunteer group bringing together local computer clubs that cater for older folk.

ASCCA’s national members directory lists local clubs by state and contacting the nearest group should help you find the right assistance from your peers.

Oh no! I’ve spilled a drink on my computer?!?

Watching a freshly spilled cup of coffee, glass of wine or can of softdrink pour into your keyboard makes for one half panic and the other half despair.

If you move quickly and you turn the keyboard upside down then you have a chance of rescuing a laptop computer before too much damage is done. The important thing is to stop liquid getting onto important circuits.

Having turned the keyboard or laptop upside down, leave it for a day for the liquid to dry out. Then its a good idea to take it to the local computer store to see if it the residue can be cleaned up as usually the keyboard becomes sticky and some keys may not work.

Should the liquid damage a desktop computer’s keyboard that’s usually easily fixed by buying a new keyboard but if you’re using a laptop, then the motherboard – the key part of a computer’s circuits – may be affected and that’s usually time to start shopping for a new system.

Setting up a wireless network

Most of the tech devices we’re getting for our households require some sort of wireless connection.

If you have a wireless network, it’s important you get the security right as you don’t want neighbours and passers-by using your connection. The IT Queries site has instructions on securing these networks.

Once have a secured network, preferably using the WPA2 encryption standard and a strong password, you can then connect each device. You’ll need the name of the network and the WPA2 password to make it work.

Sometimes some devices want older, inferior security settings and occasionally they just won’t work at all. It may take several attempts to get them to work and it’s worthwhile re-reading our ten tips for setting up technology.

Our next national ABC spot will be on February 9 next year. We will probably have some more spots over the summer break and we’ll let newsletter subscribers know about them as soon as we do. We also post them to the events page.

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The death of local newspapers and media

How does the regional press survive in the digital era?

The bankruptcy of Lee Enterprises, publisher of 48 newspapers across the United States, is the  latest episode in the steady decline of local  printed media. Is the newspaper, particularly the local publication catering for a smaller market, dead?

Futurist Ross Dawson certainly thinks so, last year predicting US newspapers won’t exist as we know them by 2017 with them being replaced by digital platforms like the web, iPad and Kindle.

The problem for the media industry is how to fund news gathering in a digital environment. Newspapers are dying because advertisers have moved online, so Google now makes $30 billion a quarter on the income the local paper has lost in classifieds and display advertising.

For web surfers, this is also a problem as much of what appears on the net — in blogs, Facebook, on Twitter and circulated around message boards — comes from newspapers and largely subsidized by their rapidly eroding print revenues. Take out the traditional media, and many of the authoritative online sources disappear.

Much of the free web content we’re seeing is a transition effect as we evolve to paid online models, something that is going to be driven by advertisers following consumers’ eyeballs to the net.

For the publishers who don’t go broke in the meantime, this will probably save them in whatever form they evolve into.

Cutting costs to survive the current lean period is essential for newspapers, the tragedy is many are following other industries in cutting the very areas that give them their competitive advantage while keeping antiquated and expensive management who hang on to failed strategies.

Poor management is probably a bigger threat to the news empires, as it is for many other industries.

The damage done by poor business leadership is far greater than the cost of outsized management salary packages and entitlements. Until shareholders address the number, cost and suitability of the managers charged with running their investments, the future for these organisations is bleak .

Local journalism is going to change as we start seeing old media’s economies of scale being replaced by cheaper technology that allows local people to reclaim their news and community stories.

They will be doing this through blogs and social media while using their mobile phones and cheap cameras to capture and document local news.

For the local newspapers and media outlets who understand and harness their community, they’ll remain valued local commercial citizens; for those who see their readers as a mass of dumb consumers, they’ll be lucky to last the decade.

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