consumer | Decoding the new economy

Disruption and leadership

Dec 022012

Smartphones and the internet are shifting power between suppliers, companies and customers. The new breed of leaders has a tough task.

December 2, 2012
Posted by Paul Wallbank at 9:50 pm
No Responses
business advice, consumer, management
Tagged with: Australia, consumer, disruption, innovation, leadership, management, taxi, Uber

ABC Weekend Computers – should you buy an iPhone 5?

Sep 162012

On ABC Sydney this weekend we look at whether the new iPhone is for you.

September 16, 2012
Posted by Paul Wallbank at 8:15 am
No Responses
advice, consumer, mobile, Radio shows, Telecoms
Tagged with: ABC, apple, consumer, iphone, mobile, Weekends

Nightlife Computers: Sockpuppets, trolls and fakes

Sep 052012

Can you trust what is written on Facebook or online review sites and what are the responsibilities for business on social media sites?

September 5, 2012
Posted by Paul Wallbank at 10:02 pm
No Responses
business advice, marketing, Radio shows, social media
Tagged with: ABC, ACCC, advertising, consumer, Facebook, nightlife, reviews, social media, tripadvisor

Empathy and the genius salesman

Aug 292012

Apple’s Genius training manual shows the importance of empathy and investing in staff.

August 29, 2012
Posted by Paul Wallbank at 11:14 pm
No Responses
business advice
Tagged with: apple, consumer, customer service, retail, sales

A world of criminal sheep

Aug 272012

Are we are all criminally inclined sheep that need to fleeced and controlled?

August 27, 2012
Posted by Paul Wallbank at 7:30 am
No Responses
business advice, consumer, Investment, telcos
Tagged with: banks, business, consumer, corporatism, credit cards, payments, telcos, web

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Decoding the new economy

This blog looks at how society and business are changing in the 21st Century.

While the site has a focus on technology, I also look at the human factors along with the demographic and economic changes that are driving how we live, work and play.

About Paul
I'm a writer, speaker and broadcaster with a fascination about how our business world and society is evolving.

Since being invited on ABC Radio in 1998 to discuss Y2K issues, I've been speaking on technology and change for over 12 years. I've also written seven books.

I've founded four businesses and my team built PC Rescue into a national computer help network. I have a consulting business, Netsmarts, which helps businesses deal with challenges in the new economy.

Today I speak and write on change along with consulting to businesses on how they can take advantage of opportunities in today's fast changing marketplace.